NHG ASSIST GENERAL MANAGER (Navy Lodge Norfolk)

NAVSTA Norfolk is a vital military installation located in Norfolk, Virginia, serving as a major hub for the United States Navy and providing comprehensive support and services to active duty, reserve military personnel, and their families. NAVSTA Norfolk is highly regarded for its commitment to operational excellence and quality service, ensuring that the needs of Navy personnel are met through various programs and facilities, including lodging, retail, and hospitality services. The organization operates under strict adherence to Department of Defense (DoD) standards and guidelines, offering services comparable to commercial mid-grade hotels specially tailored for military and government employees on Temporary Duty (TDY), Permanent Change of Station (PCS), or leisure travel status.

The position of Assistant to the NEXCOM Hospitality Group (NHG) General Manager (GM) NF4 at NAVSTA Norfolk plays a crucial role in maintaining efficient, profitable, and standardized operations of the DoD lodging facilities. This is a full-time management role with a pay range starting at $65,000, dependent on experience, reflecting the importance of the job within the organizational structure. The assistant works closely with the General Manager to oversee the professional operation of the lodging department, ensuring that the guest experience meets the rigorous expectations of the Navy and the DoD while aligning with commercial hospitality standards.

In this capacity, the Assistant GM is responsible for supervising staff, managing daily operations, and ensuring compliance with operational guidelines. They provide direct oversight in areas such as property management systems, financial systems, and learning management systems while utilizing sophisticated inventory management tools (CORE-HMS) to optimize room inventory and revenue generation across multiple sales channels such as call centers, the Defense Travel System (DTS), and online DoD lodging websites. Their role requires an analytical approach combined with leadership skills to delegate tasks effectively, address deficiencies, and maintain high guest satisfaction levels.

The Assistant GM also acts as the point of contact for guests, addressing inquiries and concerns to foster a welcoming environment for all visitors. Ensuring cleanliness and the upkeep of guest accommodations, public areas, and external grounds is a key responsibility, along with coordinating maintenance activities and vendor relationships to sustain high standards of service and facility operations. A significant part of the job involves developing local operational instructions, maintaining safety and security protocols, managing compliance training, and participating in the Manager on Duty program to uphold continuous operational readiness.

The ideal candidate will bring a wealth of hospitality or related service industry management experience, including financial controls, budgeting, staffing, procurement, and facility management. Experience within a government or military environment is highly valued, signaling an understanding of the unique demands and regulations associated with DoD operations. This role is not only managerial but also pivotal in ensuring the smooth coordination of services at NAVSTA Norfolk, balancing operational efficiency, guest satisfaction, and compliance with all relevant policies and standards.