Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $70,000.00
Benefits
Medical
Dental
Vision
Life Insurance/AD
Disability insurance
Retirement Plan
Flexible Time Off
holiday time off
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter Benefits
Employee assistance program
Flexible Spending Accounts (FSAs)
Paid parental leave
Personal Leave
Job Description
Crothall Healthcare, a Compass Healthcare company, is a distinguished provider of specialized, high-quality, innovative, and responsive support services exclusively tailored for the healthcare industry. Serving more than 900 hospital partners spread across 46 states, Crothall Healthcare is committed to delivering exceptional service to many of the Top 100 Hospitals in the United States. Recognized consistently since 2013 as one of Modern Healthcare's Best Places to Work and Best Places to Work in Pennsylvania, Crothall Healthcare boasts a dedicated team of over 32,000 professionals. The company's core services include Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory Environmental Services (EVS). With a steadfast commitment to excellence and innovation, Crothall continues to support healthcare facilities in maintaining efficient, safe, and patient-centered environments. To learn more about Crothall Healthcare, visit their website at www.Crothall.com.
The position available is that of a New Hire Concierge, a pivotal role responsible for implementing and executing the onboarding and orientation processes for new employees. This role is centered on providing a welcoming and supportive employee experience, ensuring new hires are smoothly integrated and acclimated into the organizational culture and operational environment. Reporting to the operational leadership and in collaboration with in-unit HR Generalists, the New Hire Concierge acts as an ambassador for the company, delivering onboarding programs that include orientation, training, access to information, and available resources. This position requires regular engagement with new hires, trainers, and managers to assess compliance with onboarding protocols, evaluate performance, and proactively address any gaps in the orientation or training processes. Additionally, the role involves conducting employee engagement conversations such as daily rounding, stay interviews, surveys, and focus groups to continuously improve the new hire experience and enhance employee retention rates. The role also encompasses performing exit interviews, gathering and analyzing employee experience data to identify areas for improvement. Candidates for this position should expect a dynamic, demanding work environment that values organization, communication skills, multitasking abilities, and leadership qualities. The New Hire Concierge plays a crucial role in fostering a positive workplace culture and driving operational compliance related to new hire integration. The employment type is full-time, offering a salary range of $60,000 to $70,000 with pay grade 12. This opportunity is ideal for individuals passionate about employee engagement, orientation processes, and contributing to organizational success through effective onboarding.
The position available is that of a New Hire Concierge, a pivotal role responsible for implementing and executing the onboarding and orientation processes for new employees. This role is centered on providing a welcoming and supportive employee experience, ensuring new hires are smoothly integrated and acclimated into the organizational culture and operational environment. Reporting to the operational leadership and in collaboration with in-unit HR Generalists, the New Hire Concierge acts as an ambassador for the company, delivering onboarding programs that include orientation, training, access to information, and available resources. This position requires regular engagement with new hires, trainers, and managers to assess compliance with onboarding protocols, evaluate performance, and proactively address any gaps in the orientation or training processes. Additionally, the role involves conducting employee engagement conversations such as daily rounding, stay interviews, surveys, and focus groups to continuously improve the new hire experience and enhance employee retention rates. The role also encompasses performing exit interviews, gathering and analyzing employee experience data to identify areas for improvement. Candidates for this position should expect a dynamic, demanding work environment that values organization, communication skills, multitasking abilities, and leadership qualities. The New Hire Concierge plays a crucial role in fostering a positive workplace culture and driving operational compliance related to new hire integration. The employment type is full-time, offering a salary range of $60,000 to $70,000 with pay grade 12. This opportunity is ideal for individuals passionate about employee engagement, orientation processes, and contributing to organizational success through effective onboarding.
Job Requirements
- Bachelor's degree in human resources, business management, or learning and development or equivalent combination of education and related experience
- T-Chest (Certified Health Care Environmental Services Technician Train the Trainer) certification required within six months of employment
- Ability to communicate effectively in written format and oral presentations
- Ability to multi-task and establish priorities
- Ability to stay organized in a demanding and changing work environment
- Exhibits initiative, responsibility, flexibility, and leadership
- Ability to use working knowledge of environment to meet established goals and objectives
- Proficient in data collection, analysis, and presentation
Job Qualifications
- Bachelor's degree in Human Resources, Business Management, or Learning and Development or equivalent combination of education and related experience
- T-Chest (Certified Health Care Environmental Services Technician Train the Trainer) certification required within six months of employment
- Ability to communicate effectively in written and oral formats
- Ability to multi-task and establish priorities
- Ability to stay organized in a demanding and changing work environment
- Exhibits initiative, responsibility, flexibility, and leadership
- Proficient in data collection, analysis, and presentation
Job Duties
- Act as an ambassador to new employees providing information, direction, and coaching for documentation and onboarding
- Deliver new hire onboarding programs including orientation and training
- Implement and conduct employee engagement conversations including new employee daily rounding, stay conversations, surveys and focus groups
- Meet with new hires, trainers, and new hire managers weekly to evaluate new hire program compliance, performance and proactively address gaps
- Offboard employees through exit interviews, capturing and analyzing employee experience data to strengthen retention
- Perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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