New Client Success Manager

Salt Lake City, UT, USA|

Job Overview

Compensation

Salary

Range $50,000.00 - $1.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

travel allowance

Job Description

Hammerton is a premier American designer and manufacturer specializing in custom decorative lighting tailored for the hospitality, commercial, and residential markets. Renowned for being a significant design innovator within the lighting industry, Hammerton combines its in-house blown and kiln-fired glass artistry with expert metal fabrication and machining capabilities. This unique integration allows the company to meet and exceed the exacting standards of the design industry’s most discerning clients. The company’s lighting solutions are showcased in some of the most prestigious five-star hotels and resorts, celebrated restaurants, and stunning private residences across North America. With a reputation for craftsmanship and custom excellence, Hammerton is experiencing rapid growth and continuing to set benchmarks in lighting design and manufacturing.

The New Customer Success Manager at Hammerton plays a pivotal role in bridging the initial connection between the company’s distinguished lighting products and prospective clients in the design, architecture, and builder communities. This role is a vital touchpoint, responsible for onboarding new accounts and guiding them seamlessly through their first purchase experience. The position demands a consultative sales professional who not only understands the language and nuances of design but also excels at building meaningful, trust-based relationships. The New Customer Success Manager introduces clients to Hammerton’s brand ethos and product expertise, highlighting the bespoke lighting solutions that elevate spaces to new realms of aesthetic excellence.

Success in this role requires a proactive approach to customer onboarding, where the Manager must skillfully discover potential project opportunities, alleviate client concerns, and confidently close new business deals. Collaboration is essential, as the Manager works closely with Territory Sales Managers, manufacturer representatives, engineering, customer service, and marketing teams to ensure a seamless customer journey from initial inquiry to project completion. The ideal candidate will have strong consultative selling capabilities, a passion for luxury design, and the resilience to thrive in a dynamic, fast-paced environment. This role is instrumental in positioning Hammerton as the premier lighting partner for luxury residential and commercial projects while consistently achieving onboarding and sales goals, making a significant impact on the company’s growth trajectory.

Job Requirements

Bachelor's degree preferred in Interior Design, Business, Marketing, or a related field
1-3 years of sales, business development, customer acquisition, or relationship management experience preferred
Experience selling premium, luxury, or design-oriented products is highly desirable
Experience in the Architecture & Design (A&D), interior design, furnishings, lighting, or luxury home products industry is preferred
Interior design education or professional design experience is strongly preferred

Job Qualifications

Passion for luxury design and delivering exceptional customer experience
Ability to understand and confidently communicate design concepts, materials, finishes, scale, aesthetics, and lighting applications
Strong consultative sales skills with a proven ability to build relationships and earn customer trust
Demonstrated success onboarding new customers, qualifying opportunities, and closing new business
Excellent verbal, written, and presentation skills
Professional, energetic, and customer-focused demeanor
Strong organizational and project management skills with the ability to manage multiple opportunities simultaneously
Self-motivated with a high level of initiative, accountability, and follow-through
Ability to thrive in a fast-paced, evolving sales environment
Strong problem-solving and critical-thinking abilities
Experience with CRM software and Microsoft Office applications
Ability to collaborate effectively across departments
Knowledge of the residential Architecture & Design market is preferred
Lighting industry experience is preferred but not required
Interior design background or education is highly desirable

Job Duties

Onboarding new customers designers, architects and builders so they understand our brand and our capabilities and are ready to make their first purchase
Conduct engaging product presentations and educate prospective customers on Hammerton's custom and catalog offerings
Develop and maintain a comprehensive understanding of the Hammerton brand, product portfolio, manufacturing capabilities, and value proposition
Confidently communicate Hammerton's craftsmanship, design philosophy, custom capabilities, and premium customer experience
Consult with prospective customers to understand project goals and recommend lighting solutions that align with their design vision
Build credibility with interior designers, architects, builders, and luxury residential professionals by speaking the language of design
Prepare quotations and proposals while proactively managing opportunities through their first sales experience with Hammerton
Hand hold customers through their first order
Partner closely with Regional Sales Managers, manufacturer representatives, engineering, customer service, and production teams to ensure successful project execution and a seamless transition after the sale
Maintain accurate CRM records, sales pipeline activity, customer interactions, and sales forecasts
Monitor industry trends, competitive products, and emerging opportunities within the luxury residential and Architecture & Design markets
Meet or exceed new customer onboarding, activity, pipeline, and revenue goals
Travel as required to support customer meetings, trade shows, industry events, and training