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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.75 - $27.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
flexible spending accounts
401(k) with Company Match
Paid holidays
Paid Time Off
Fun company events
Job Description
Helpside has been a trusted partner in serving the small business community for over 35 years, offering unparalleled expertise and solutions in payroll administration, human resources, employee benefits, and risk management. Our mission is to empower businesses by removing the complexities of employee administration so that our clients can focus on growing their enterprises. At Helpside, we pride ourselves on developing innovative, seamless processes that enhance the client experience and foster long-term partnerships. We understand that the backbone of any successful business is its people, and we strive to provide top-tier support and comprehensive services that cater to the unique... Show More
Job Requirements
- Highly self-motivated and focused
- Excellent attention to detail
- Positive and pleasant attitude
- Spanish language preferred
- Ability to understand customer needs and manage their experience
- Ability to respond quickly to emails and calls
- Skilled in troubleshooting software and technology issues
Job Qualifications
- Excellent project management skills
- Professional written and verbal communication skills
- Strong analytical and problem-solving skills
- Skilled with troubleshooting software and technology issues
- Ability to identify opportunities to create resources, frameworks, and repeatable processes
- Experience building content and resources to educate clients and employees
- Positive and pleasant attitude
Job Duties
- Own and manage customer relationships from the point of sale through successful implementation
- Coordinate with sales and other internal teams to ensure that each piece of the process meets client expectations
- Provide updates via phone and email informing the client of their progress towards meeting deadlines
- Respond quickly to customer emails and calls regarding onboarding processes
- Become a Helpside expert so that you answer questions about services from clients and employees during the onboarding process
- Successfully transfer clients to the HR team after onboarding
- Perform additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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