New Client Onboarding Specialist

Helpside has been a trusted partner in serving the small business community for over 35 years, offering unparalleled expertise and solutions in payroll administration, human resources, employee benefits, and risk management. Our mission is to empower businesses by removing the complexities of employee administration so that our clients can focus on growing their enterprises. At Helpside, we pride ourselves on developing innovative, seamless processes that enhance the client experience and foster long-term partnerships. We understand that the backbone of any successful business is its people, and we strive to provide top-tier support and comprehensive services that cater to the unique needs of small businesses nationwide.

We are currently looking for dedicated New Client Onboarding Specialists to join our dynamic team. This full-time position plays a pivotal role in the client lifecycle by ensuring a smooth, efficient transition of new clients into our platform and services. As a New Client Onboarding Specialist, you will act as a bridge between our sales team and internal departments, managing client relationships right from the point of sale through to successful implementation. This role requires a proactive, detail-oriented individual who excels in communication and project management, ensuring clients receive timely updates and education on Helpside’s services. Whether working in our Lindon, Utah office or remotely from various states including Utah, Wyoming, Idaho, Arizona, Missouri, Colorado, Texas, or Tennessee, you will be instrumental in creating an excellent onboarding experience that sets the foundation for long-term client satisfaction and loyalty.

Your responsibilities will include coordinating with multiple internal teams to tailor processes that meet client expectations, addressing client inquiries quickly and knowledgeably, and ultimately transferring clients to the HR team post-onboarding. By mastering our service offerings and becoming a Helpside expert, you will empower clients and their employees, driving rapid product adoption through well-crafted educational content and resources. The ideal candidate will have a positive attitude, strong analytical skills, and a passion for enhancing the customer journey. This role offers an exciting opportunity to contribute to a company that values innovation, client success, and a collaborative work environment. Join Helpside and play a crucial role in helping our clients thrive while advancing your career in a supportive and engaging workplace.