Neighbor Services Receptionist (Bilingual) - Waco

Waco, TX, USA|Onsite

Job Overview

Compensation

Hourly

Range $14.00 - $17.75

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional development opportunities

Paid holidays

Job Description

The Central Texas Food Bank (CTFB) is the largest hunger-relief organization in Central Texas and a proud member of the Feeding America network. Headquartered in Austin, CTFB serves a 21-county region with an unwavering commitment to increasing food access and combating hunger and poverty through various programs and initiatives. The organization acts as a vital resource for over 612,000 food-insecure individuals annually by providing nutritious food, advocacy, education, and innovative solutions to transform lives and uplift the community. Their extensive network includes approximately 250 nonprofit community partners, enabling CTFB to maximize its reach and impact effectively. CTFB is proud of its culture, which reflects core values including Service, Integrity, Dignity, Collaboration, and Innovation, providing a collaborative and community-focused environment. They seek mission-driven professionals dedicated to shaping a healthier future and working towards a vision where every Central Texan has immediate and equitable access to nutritious food.

The Neighbor Services Receptionist at Central Texas Food Bank plays a critical frontline role as the initial point of contact for individuals seeking food assistance. This position is responsible for delivering exceptional customer service and administrative support by coordinating between the client entry points, which include both the helpline and walk-ins, and various client programs. Serving as the primary front-desk representative, this role manages client intake procedures for the Fresh Harvest Market, handles helpline inquiries, and facilitates client screening, referrals, and information dissemination related to food assistance programs. The Neighbor Services Receptionist interacts with a diverse population and embodies the organization's mission to nourish hungry people and lead the fight against hunger within the community. This role also involves building strong collaborative relationships internally with different teams including Benefits and Enrollment Services, Workforce Training, Community Nutrition, Food Sourcing, and Logistics, ensuring seamless and efficient service delivery for clients. Responsibilities include monitoring a high volume of incoming client contacts both in person and via calls, supporting market operations, maintaining a welcoming and client-centered environment, and handling sensitive client information confidentially and professionally. The position demands excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced and dynamic environment, all while upholding CTFB's social and ethical commitments. The engagement extends beyond administrative support to include participation in community events and emergency response efforts to maximize outreach and impact. This full-time role operates primarily from Tuesday through Saturday, with varying hours to meet community needs, and requires a bilingual English-Spanish candidate due to the diversity of the client base. Overall, the Neighbor Services Receptionist is essential in delivering client services from a trauma-informed, strength-based perspective, and plays a vital role in advancing CTFB's mission to alleviate hunger and improve the quality of life for Central Texans.

Job Requirements

Bilingual in English and Spanish required
high school diploma or equivalent required
2+ years of experience providing administrative or staff support
strong customer service skills
interpersonal skills for working with staff, leadership, and external contacts
ability to organize and manage multiple projects with attention to detail
basic understanding and sensitivity to hunger and poverty issues
exercise good judgement and discretion
proficiency with Microsoft Office programs
strong moral compass
belief in CTFB's mission, vision, values, and culture
willingness to work with diverse ethnic, socioeconomic, and religious backgrounds
commitment to service
ability to problem solve and adapt in fast-paced environment

Job Qualifications

Bilingual in English and Spanish
high school diploma or equivalent
2+ years of experience providing administrative or staff support
strong customer service skills
interpersonal skills for working with staff and external contacts
ability to organize and manage multiple projects
basic understanding and sensitivity to hunger and poverty issues
good judgement and discretion with confidential information
proficiency in Microsoft Office programs
strong moral compass and ethical character
commitment to improving lives in a dignified environment
belief in CTFB's mission and culture
willingness to work with diverse populations
commitment to service above all else
problem-solving skills and adaptability

Job Duties

Serve as the first point of contact for neighbors visiting Fresh Harvest Market and Benefits & Enrollment Services, manage and monitor the Neighbor Services waiting room and service queue, support Fresh Harvest Market operations including stocking inventory and assisting neighbors, manage high volume of calls and visitors and respond promptly to SNAP application assistance requests, screen neighbors for eligibility and connect them to appropriate programs and resources, deliver client services from a trauma-informed model, perform data entry, appointment scheduling, and online inquiry response, pull reports and prepare required documentation for client appointments, assist in preparation of reports and completion of goals and deadlines, ensure confidential and secure storage of client records and organizational documents, represent CTFB at community events and food distribution sites, commit to supporting CTFB's mission and culture, support emergency response efforts and perform other duties as needed including utilizing language skills