NCServes Care Coordinator (Remote NC, Friday-Sunday)

Vaya Health is a leading behavioral health organization dedicated to serving communities across North Carolina. As a managed care organization, Vaya Health partners with various community providers to deliver comprehensive mental health, developmental disability, and substance use services. The organization operates with a strong commitment to the Whole Person Care model, emphasizing coordinated care that addresses the physical, behavioral, and social needs of individuals. Vaya Health is known for its collaborative approach, working closely with local organizations and stakeholders to enhance the wellbeing of vulnerable populations, including veterans, service members, and their families. The company prioritizes inclusivity, quality service delivery, and community engagement, making it a respected employer within the behavioral health sector.

This particular position is a remote, home-based role requiring residency in North Carolina or within 40 miles of the state border. It is a part-time role with a scheduled workweek that includes weekend and holiday hours: Fridays from 5:00 pm to 1:30 am, and Saturdays and Sundays from 8:30 am to 5:00 pm. The pay rate is approximately $25.49 per hour, with eligibility for overtime compensation as the role is non-exempt.

The role of the Care Coordinator under Vaya Health's NCServes Coordination Center is pivotal for providing afterhours support to veterans, service members, and their families throughout North Carolina. This position extends the functionality of the Vaya Health call center by offering timely and accurate assistance outside of regular business hours. The Care Coordinator acts as a vital link between individuals in need and available community resources, ensuring effective referrals and connection to services such as housing, employment, financial aid, social support, and other critical needs. This coordination fosters positive health outcomes by aligning with Whole Person Care principles.

Care Coordinators are responsible for conducting biopsychosocial assessments through telephone consultations to identify client needs across multiple dimensions. The role requires a deep understanding of the network of providers available statewide, including knowledge of service menus, eligibility criteria, and intake procedures. The Care Coordinator must maintain strong relationships with these providers and engage in community meetings to ensure seamless service delivery.

Documentation and compliance with grant program guidelines and internal policies are essential components of the job. The Care Coordinator will regularly document activities, track referrals, and gather feedback from clients and providers to ensure successful engagement and continuous improvement of service pathways. Coordinating with other programs and ministries within ABCCM (The Asheville Buncombe Community Christian Ministry) is also required, fostering a collaborative environment that maximizes the impact of services provided.

This role demands a self-directed and highly motivated individual committed to the missions of both ABCCM and Vaya Health. Excellent communication skills, proficiency with web-based platforms and the Microsoft Office Suite, and prior experience working with at-risk populations are necessary for success. Experience with veterans is preferred but not mandatory. The position reports to the Clinical Director of the MRS (Medical Rehabilitation Services) and interacts regularly with VSC staff, veteran participants, families, community providers, volunteers, and interns.

In summary, this Care Coordinator role at Vaya Health offers a meaningful opportunity to contribute to the wellbeing of North Carolina's veteran community through afterhours service coordination. It requires a compassionate, knowledgeable, and organized professional capable of managing complex needs remotely within a supportive network.