(NAVY GATEWAY INNS & SUITES PORTSMOUTH NNSY)HOUSEKEEPING LEAD
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $20.05
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and certification opportunities
Uniform allowance
Job Description
NGIS Norfolk NNSY is a reputable organization operating within the hospitality sector, specifically managing Navy Gateway Inn and Suites and Navy Lodge properties in Portsmouth, Virginia. This establishment is dedicated to providing exceptional lodging services, focusing on comfort, cleanliness, and outstanding guest experiences for military personnel and other guests. Operating within the United States Navy Exchange Command framework, NGIS Norfolk NNSY emphasizes professionalism, attention to detail, and top-quality service standards that align with military values and expectations. They pride themselves on maintaining high operational standards in their lodging facilities and employ dedicated professionals who contribute to the smooth functioning and welcoming atmosphere of their properties.
The role available is a working leader position for housekeeping services within the Navy Gateway Inn and Suites or Navy Lodge properties. This position is full-time, offering a competitive pay rate of approximately $20.05 per hour. The working leader is essential to maintaining the cleaning standards and overall upkeep of the property by leading and supervising housekeeping team members. The role involves a combination of leadership, hands-on housekeeping duties, and administrative responsibilities. The working leader will ensure that the housekeeping team adheres to program standards that guarantee a clean, safe, and welcoming environment for guests.
More specifically, as a working leader, the incumbent will actively participate in cleaning duties such as vacuuming, mopping, dusting, scrubbing, and removal of trash. They will also be responsible for managing and inspecting the housekeeping work done by team members to ensure quality and efficiency. The position requires the use of both hand and powered cleaning equipment, and the working leader will be tasked with maintaining inventory and ordering cleaning supplies and linens to ensure operations run smoothly. Training new associates, overseeing schedules, maintaining documentation of housekeeping activities, and addressing any guest or staff concerns tactfully are also key components of this role.
Additionally, the working leader will take charge in the absence of the immediate supervisor, highlighting the level of trust and responsibility inherent in this role. The position also involves conducting daily inspections of rooms, common areas, laundry facilities, and housekeeping carts while documenting findings to maintain consistent quality standards. Maintaining guest security and privacy is a priority, as is ensuring all housekeeping equipment is properly maintained and stored. The role sometimes requires travel to other lodging facilities and the handling of breakfast bar setups and cleanups, which includes obtaining proper food handling certifications.
This role is ideal for individuals with some housekeeping experience who aspire to advance into leadership positions. It provides a strong platform for hands-on work combined with supervisory responsibilities, making it a well-rounded role within the hospitality industry. The full-time schedule of 35+ hours per week ensures a stable employment environment with opportunities to gain certification through the NEXCOM Hospitality Group’s housekeeping training program within the first six months. NGIS Norfolk NNSY fosters a supportive atmosphere conducive to career growth in hospitality while emphasizing adherence to safety protocols and regulatory standards.
The role available is a working leader position for housekeeping services within the Navy Gateway Inn and Suites or Navy Lodge properties. This position is full-time, offering a competitive pay rate of approximately $20.05 per hour. The working leader is essential to maintaining the cleaning standards and overall upkeep of the property by leading and supervising housekeeping team members. The role involves a combination of leadership, hands-on housekeeping duties, and administrative responsibilities. The working leader will ensure that the housekeeping team adheres to program standards that guarantee a clean, safe, and welcoming environment for guests.
More specifically, as a working leader, the incumbent will actively participate in cleaning duties such as vacuuming, mopping, dusting, scrubbing, and removal of trash. They will also be responsible for managing and inspecting the housekeeping work done by team members to ensure quality and efficiency. The position requires the use of both hand and powered cleaning equipment, and the working leader will be tasked with maintaining inventory and ordering cleaning supplies and linens to ensure operations run smoothly. Training new associates, overseeing schedules, maintaining documentation of housekeeping activities, and addressing any guest or staff concerns tactfully are also key components of this role.
Additionally, the working leader will take charge in the absence of the immediate supervisor, highlighting the level of trust and responsibility inherent in this role. The position also involves conducting daily inspections of rooms, common areas, laundry facilities, and housekeeping carts while documenting findings to maintain consistent quality standards. Maintaining guest security and privacy is a priority, as is ensuring all housekeeping equipment is properly maintained and stored. The role sometimes requires travel to other lodging facilities and the handling of breakfast bar setups and cleanups, which includes obtaining proper food handling certifications.
This role is ideal for individuals with some housekeeping experience who aspire to advance into leadership positions. It provides a strong platform for hands-on work combined with supervisory responsibilities, making it a well-rounded role within the hospitality industry. The full-time schedule of 35+ hours per week ensures a stable employment environment with opportunities to gain certification through the NEXCOM Hospitality Group’s housekeeping training program within the first six months. NGIS Norfolk NNSY fosters a supportive atmosphere conducive to career growth in hospitality while emphasizing adherence to safety protocols and regulatory standards.
Job Requirements
- Valid state driver's license
- Ability to travel to other lodging facilities
- Ability to perform physical housekeeping duties including lifting and moving items
- Ability to obtain food handling certification if required
- Willingness to work full-time 35 plus hours per week
- Ability to handle guest and staff complaints tactfully
- Ability to maintain privacy and security of guests
- Ability to pass background checks as applicable
Job Qualifications
- High school graduate or equivalent preferred
- Six months housekeeping experience preferred
- Leadership or training experience preferred
- Ability to use hand and powered cleaning equipment
- Strong communication and interpersonal skills
- Ability to maintain records and documentation
- Knowledge of housekeeping procedures and safety protocols
Job Duties
- Oversee and pass on information and instructions from supervisors to housekeeping attendants
- Assist in training new associates and answering policy questions
- Ensure adherence to work schedules and report work status
- Train and demonstrate proper work methods for all personnel
- Maintain housekeeping records including room occupancy and schedules
- Conduct daily inspections of rooms, public spaces, and laundry facilities
- Ensure guest privacy and security at all times
- Manage ordering and availability of cleaning supplies and linens
- Maintain and account for housekeeping equipment and inventory
- Handle guest and staff suggestions and complaints diplomatically
- Perform full range of housekeeping services such as cleaning guest rooms and public areas
- Set up, monitor, and clean up the breakfast bar including food handling
- Maintain a clean and safe environment following safety protocols
- Inspect laundry operations
- Travel to other facilities as required
- Maintain operations during emergencies in supervisor absence
- Obtain NHG housekeeping certification within six months of employment
Job Criteria
Experience
No experience required
Job Location
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