(NAVY GATEWAY INNS & SUITES NW ANNEX CHESAPEAKE) HOUSEKEEPING SUPERVISOR
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $22.90
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
NGIS Norfolk - NW Annex is a prominent organization located in Chesapeake, Virginia, dedicated to providing exceptional hospitality services within the NEXCOM Hospitality Group (NHG). Established with a commitment to excellence, NGIS Norfolk - NW Annex operates under the standards set by NHG, known for its high-quality lodging and guest services primarily supporting military and government clientele. As part of its team-oriented culture, the organization places a strong emphasis on operational efficiency, customer satisfaction, and maintaining pristine environments that enhance guest experiences.
The position of Housekeeping Supervisor at NGIS Norfolk - NW Annex plays a critical role in upholding these standards by overseeing the performance of housekeeping and laundry staff. This full-time role, offering a competitive pay rate of $22.90 per hour, is designed for candidates passionate about leadership in the hospitality housekeeping sector. The supervisor ensures that daily cleaning duties are executed meticulously across guest rooms, public areas, and outdoor spaces, guaranteeing that the property meets or exceeds NHG standards consistently.
In this role, the supervisor manages a team comprising Housekeeping Laundry Attendants and Housekeeping Leads, coordinating their activities to optimize operational effectiveness and resource use. The supervisor facilitates seamless communication between housekeepers, front desk personnel, and maintenance staff, thereby ensuring that rooms are impeccably maintained and ready for occupancy. Additionally, this role involves direct hands-on housekeeping duties as needed, especially during staff shortages or peak demand periods.
A vital part of the job is the use of the Property Management System (PMS) to prepare daily housekeeping reports and schedule staff effectively. The supervisor conducts regular inspections of rooms, laundry facilities, and common areas, documenting findings to maintain high standards and initiate preventive maintenance when necessary. Training staff on proper cleaning techniques, safety procedures, and regulatory compliance related to safety data sheets (SDS), fire prevention, environmental, and industrial hygiene practices is also a key responsibility.
The Housekeeping Supervisor ensures the upkeep and security of cleaning equipment, supplies, linens, and in-room amenities by monitoring inventory levels and coordinating orders with suppliers. This includes conducting monthly and quarterly inventories and ensuring that all supplies are available when needed, thereby minimizing disruptions in housekeeping operations.
Moreover, this position involves personnel management responsibilities such as evaluating employee performance, recommending awards or disciplinary actions, approving leave requests, and participating in recruitment by interviewing candidates and recommending hires or promotions. The supervisor addresses guest and staff concerns promptly and tactfully, resolving issues or escalating them appropriately to maintain guest satisfaction and operational harmony.
As a hands-on leader, the Housekeeping Supervisor must be flexible and ready to perform housekeeping or laundry duties when necessary. Candidates do not need prior experience but a high school diploma or equivalent is required. Having previous experience in housekeeping, particularly with some leadership or supervisory background, is preferred. The role entails moderate physical effort, including moving furniture and operating cleaning equipment, underlining the need for stamina and attention to safety.
This opportunity with NGIS Norfolk - NW Annex offers a stimulating work environment where leadership skills, attention to detail, and commitment to quality service are highly valued. It is ideal for candidates seeking to advance their careers in hospitality management within a respected and well-established organization. The full-time schedule ensures consistent engagement with the team and the chance to influence the guest experience directly and positively.
The position of Housekeeping Supervisor at NGIS Norfolk - NW Annex plays a critical role in upholding these standards by overseeing the performance of housekeeping and laundry staff. This full-time role, offering a competitive pay rate of $22.90 per hour, is designed for candidates passionate about leadership in the hospitality housekeeping sector. The supervisor ensures that daily cleaning duties are executed meticulously across guest rooms, public areas, and outdoor spaces, guaranteeing that the property meets or exceeds NHG standards consistently.
In this role, the supervisor manages a team comprising Housekeeping Laundry Attendants and Housekeeping Leads, coordinating their activities to optimize operational effectiveness and resource use. The supervisor facilitates seamless communication between housekeepers, front desk personnel, and maintenance staff, thereby ensuring that rooms are impeccably maintained and ready for occupancy. Additionally, this role involves direct hands-on housekeeping duties as needed, especially during staff shortages or peak demand periods.
A vital part of the job is the use of the Property Management System (PMS) to prepare daily housekeeping reports and schedule staff effectively. The supervisor conducts regular inspections of rooms, laundry facilities, and common areas, documenting findings to maintain high standards and initiate preventive maintenance when necessary. Training staff on proper cleaning techniques, safety procedures, and regulatory compliance related to safety data sheets (SDS), fire prevention, environmental, and industrial hygiene practices is also a key responsibility.
The Housekeeping Supervisor ensures the upkeep and security of cleaning equipment, supplies, linens, and in-room amenities by monitoring inventory levels and coordinating orders with suppliers. This includes conducting monthly and quarterly inventories and ensuring that all supplies are available when needed, thereby minimizing disruptions in housekeeping operations.
Moreover, this position involves personnel management responsibilities such as evaluating employee performance, recommending awards or disciplinary actions, approving leave requests, and participating in recruitment by interviewing candidates and recommending hires or promotions. The supervisor addresses guest and staff concerns promptly and tactfully, resolving issues or escalating them appropriately to maintain guest satisfaction and operational harmony.
As a hands-on leader, the Housekeeping Supervisor must be flexible and ready to perform housekeeping or laundry duties when necessary. Candidates do not need prior experience but a high school diploma or equivalent is required. Having previous experience in housekeeping, particularly with some leadership or supervisory background, is preferred. The role entails moderate physical effort, including moving furniture and operating cleaning equipment, underlining the need for stamina and attention to safety.
This opportunity with NGIS Norfolk - NW Annex offers a stimulating work environment where leadership skills, attention to detail, and commitment to quality service are highly valued. It is ideal for candidates seeking to advance their careers in hospitality management within a respected and well-established organization. The full-time schedule ensures consistent engagement with the team and the chance to influence the guest experience directly and positively.
Job Requirements
- High school diploma or equivalent
- Previous housekeeping experience preferred
- Leadership or supervisory experience preferred
- Ability to perform moderate physical effort including moving furniture and using cleaning equipment
- Ability to use Property Management System PMS
- Good communication skills
- Ability to conduct training
- Ability to manage inventory
- Ability to handle guest and employee concerns professionally
Job Qualifications
- High school graduate or equivalent
- Housekeeping experience preferred
- Leadership or supervisory experience preferred
- Knowledge of cleaning methods and materials
- Ability to use Property Management System PMS
- Strong communication and organizational skills
- Ability to conduct training and enforce safety standards
- Basic inventory management skills
- Ability to handle guest and staff complaints tactfully
Job Duties
- Supervises housekeeping personnel performing such functions as cleaning guest rooms and public spaces outdoor space and general cleaning of the property
- Assures the most efficient and economical methods of cleaning and maintaining guest rooms are implemented
- Ensures required cleaning materials and linen are available
- Utilizes the Property Management System PMS for the preparation of the daily housekeeping report and to schedule housekeepers to ensure all program commitments are met
- Coordinates with front desk and maintenance personnel to ensure rooms are clean and ready for occupancy
- Conducts daily inspections of rooms housekeeping carts common areas laundry facilities and maintains written documentation of these inspections
- Conducts training on proper work methods and safety procedures
- Fully implements all safety fire prevention SDS and environmental industrial hygiene requirements
- Responsible for the security of all items in the storeroom and or assigned storage areas
- Determines and places orders for cleaning supplies in-room amenities and other materials or equipment needed by the housekeeping staff and ensures items are available when required
- Ensures equipment is properly maintained stored and accounted for
- Issues amenities supplies and linen to the housekeepers and performs a monthly quarterly inventory as required
- Inspects rooms daily to ensure NHG standards are met and preventive maintenance repairs are completed
- Originates work orders for needed repairs to guest rooms or public areas and reviews them with the Maintenance Department Housekeeping Manager or NHG General Manager GM
- Checks vacant rooms to verify condition and possible unauthorized occupancy
- Evaluates performance recommends awards and or corrective disciplinary actions
- Ensures all leave requests are in writing and approves disapproves in a timely manner
- Interview and recommend applicants for selection or promotion
- Handles guest and or staff suggestions and complaints resolves problems in a tactful and diplomatic manner and refers difficult and or unusual situations to management
- Must perform duties of housekeeping attendants laundry attendants and or their respective leaders on an as needed basis to cover for staff shortages or other unanticipated occurrences
- Performs other related duties as assigned
Job Criteria
Experience
No experience required
Job Location
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