(NAVY GATEWAY INNS & SUITES NW ANNEX CHESAPEAKE) HOUSEKEEPING ATTENDANT
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.21
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and certification opportunities
safe work environment
Job Description
NGIS Norfolk - NW Annex is a reputable organization operating within the hospitality sector, specifically catering to military personnel and their families through lodging services. The establishment is focused on providing comfortable, clean, and welcoming accommodations at properties such as Navy Gateway Inn and Suites and Navy Lodge facilities located in Chesapeake, Virginia. These facilities are designed to support the unique needs of military members traveling for duty assignments, family visits, or official functions, ensuring a standardized, high-quality experience that aligns with Navy standards and expectations.
The role being offered is a full-time Housekeeper position at one of the Navy Gateway Inn and Suites or Navy Lodge properties. With a pay range starting at $18.21 per hour, this job involves a comprehensive set of responsibilities focused on cleanliness, maintenance, and guest satisfaction within the lodging environment. The candidate will perform an extensive range of housekeeping duties covering guest rooms, interior public spaces, exterior facilities, laundry areas, storage spaces, and more. The position demands regular use of cleaning equipment such as vacuum cleaners, carpet cleaners, polishers, and various hand tools to maintain a high standard of hygiene and order.
The housekeeper will be essential in ensuring that guest accommodations meet strict Navy hospitality standards. Duties include cleaning and disinfecting bathrooms and kitchens, changing linens, dusting and polishing furniture, cleaning windows and ceilings, as well as performing deep cleaning tasks on a scheduled basis. The individual will also be responsible for maintaining safety and security for guests by managing keys appropriately, reporting unusual occurrences, and adhering to NHG (NEXCOM Hospitality Group) safety and security protocols. The work environment demands physical effort, including moving furniture and cleaning using both hand-held and lightweight powered equipment.
Beyond the routine cleaning tasks, the housekeeper will engage with guests by providing welcoming and courteous service, ensuring all interactions promote a positive guest experience. Additional responsibilities include handling minor repairs, managing lost and found items, assisting with the breakfast bar setup and cleanup, and operating laundry services. Completion of required food handling and housekeeping certifications within six months is mandatory to maintain compliance with NHG standards. Moreover, the role may require travel to other lodging facilities, necessitating a valid state driver's license.
Renowned for its dedication to service excellence, NGIS Norfolk - NW Annex offers an inviting and stable work environment for candidates interested in a career in hospitality with a particular focus on military lodging. This full-time opportunity, with benefits and opportunities for certification and training, presents a solid pathway for individuals aiming to contribute meaningfully to the comfort and satisfaction of military guests. Those who thrive in fast-paced, detail-oriented environments with a strong emphasis on customer service and team collaboration will find this role rewarding and impactful.
The role being offered is a full-time Housekeeper position at one of the Navy Gateway Inn and Suites or Navy Lodge properties. With a pay range starting at $18.21 per hour, this job involves a comprehensive set of responsibilities focused on cleanliness, maintenance, and guest satisfaction within the lodging environment. The candidate will perform an extensive range of housekeeping duties covering guest rooms, interior public spaces, exterior facilities, laundry areas, storage spaces, and more. The position demands regular use of cleaning equipment such as vacuum cleaners, carpet cleaners, polishers, and various hand tools to maintain a high standard of hygiene and order.
The housekeeper will be essential in ensuring that guest accommodations meet strict Navy hospitality standards. Duties include cleaning and disinfecting bathrooms and kitchens, changing linens, dusting and polishing furniture, cleaning windows and ceilings, as well as performing deep cleaning tasks on a scheduled basis. The individual will also be responsible for maintaining safety and security for guests by managing keys appropriately, reporting unusual occurrences, and adhering to NHG (NEXCOM Hospitality Group) safety and security protocols. The work environment demands physical effort, including moving furniture and cleaning using both hand-held and lightweight powered equipment.
Beyond the routine cleaning tasks, the housekeeper will engage with guests by providing welcoming and courteous service, ensuring all interactions promote a positive guest experience. Additional responsibilities include handling minor repairs, managing lost and found items, assisting with the breakfast bar setup and cleanup, and operating laundry services. Completion of required food handling and housekeeping certifications within six months is mandatory to maintain compliance with NHG standards. Moreover, the role may require travel to other lodging facilities, necessitating a valid state driver's license.
Renowned for its dedication to service excellence, NGIS Norfolk - NW Annex offers an inviting and stable work environment for candidates interested in a career in hospitality with a particular focus on military lodging. This full-time opportunity, with benefits and opportunities for certification and training, presents a solid pathway for individuals aiming to contribute meaningfully to the comfort and satisfaction of military guests. Those who thrive in fast-paced, detail-oriented environments with a strong emphasis on customer service and team collaboration will find this role rewarding and impactful.
Job Requirements
- High school diploma or equivalent
- Ability to perform moderate physical effort including moving furniture and use of hand or lightweight powered cleaning equipment
- Willingness to obtain NHG housekeeping certification within 6 months
- Ability to complete required safety and security training
- Ability to communicate effectively with supervisors and guests
- May be required to possess a valid state driver's license
- Availability to work full-time (35 plus hours)
- Commitment to maintaining guest privacy and security
Job Qualifications
- High school graduate or equivalent preferred
- No prior experience required
- Ability to operate cleaning equipment
- Strong attention to detail
- Good communication skills
- Ability to perform physical tasks including lifting and moving furniture
- Willingness to obtain food handling and housekeeping certifications
- Ability to follow safety and security protocols
- Friendly and courteous demeanor
- Ability to work independently and as part of a team
Job Duties
- Cleans guest rooms and other assigned areas
- Operates cleaning equipment such as vacuum cleaners, carpet cleaners, waxers, and polishers
- Empties wastebaskets, dusts, waxes, and polishes room furniture
- Washes walls, partitions, air vents, disinfects and deodorizes toilet bowls and lavatories
- Cleans bathroom and kitchen areas including tub, tile walls, commode, floors, vanity, stoves, ovens, microwave, refrigerator, cabinets
- Washes and disinfects dishes, utensils, and cookware
- Places proper number of amenities in rooms
- Changes bed linen and inspects mattresses and pull-out sofas
- Greets and welcomes guests maintaining outstanding guest relations
- Ensures privacy and security of guests
- Cleans corridors, stairways, guest laundry, patios, balconies
- Performs deep cleaning as required by program standards
- Maintains cleanliness and order of storage rooms
- Communicates room status to supervisor
- Performs minor repairs and reports major issues
- Cleans and inspects exterior spaces
- Assists with receiving supplies and moving heavy items
- Responsible for pass key and other keys
- Reports unusual circumstances to supervisor
- Reports lost and found items
- Sets up and breaks down breakfast bar
- Completes safety and security training
- Maintains a clean and safe environment
- Performs laundry operations
- May travel to other facilities
- Obtains required certifications
- Performs other related duties as assigned
Job Criteria
Experience
No experience required
Job Location
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