(NAVY GATEWAY INNS & SUITES NW ANNEX CHESAPEAKE) GUEST SERVICE REPRESENTATIVE I
Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $16.75
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Employee Discounts
Training opportunities
Job Description
NGIS Norfolk - NW Annex is a prominent lodging establishment specializing in providing high-quality accommodations and exceptional guest services primarily to the military community and their families. Situated in Chesapeake, Virginia, NGIS Norfolk operates under the Navy Exchange Service Command (NEXCOM) and offers convenient lodging options such as Navy Gateway Inn and Suites and Navy Lodge properties. This organization prides itself on delivering comfortable, safe, and secure environments for service members and their guests, ensuring that the facilities maintain high standards of cleanliness, customer service, and operational efficiency.
This part-time position, offering a pay rate of $16.75 per hour, focuses on the essential role of Front Desk Agent. This position acts as the first point of contact for guests arriving at the Navy Gateway Inn and Suites or Navy Lodge properties, welcoming them with professionalism and warmth while efficiently managing the front desk operations. The primary responsibility of this role is to oversee all stages of the guest's stay, accommodating special requests, resolving any issues that arise, and providing comprehensive information about lodging facilities, amenities, and local attractions.
The Front Desk Agent maintains a welcoming attitude and exhibits effective communication skills to ensure a positive guest experience throughout their stay. This includes managing reservation processes via telephone or in person, handling check-ins and check-outs, verifying authorized patrons, processing payments including credit card transactions, and assigning guest rooms. The role demands strict adherence to standard operating procedures and eligibility guidelines to maintain order and security within the lodging establishment.
Additional responsibilities include managing group reservations, assisting with inventory control of keys and supplies, maintaining the cleanliness and safety of the front desk and lobby area, and assisting with breakfast service operations as necessary. The agent also plays an integral role in working with property management systems (PMS) to access and update guest information, generate reports, reconcile shift transactions, and log maintenance or trouble calls appropriately.
The position requires someone who is flexible with scheduling, including the willingness to work weekends, holidays, and potentially cover shifts during inclement weather or emergency situations in the absence of supervisors or managers. Candidates must be prepared to obtain the NEXCOM Hospitality Group front desk certification within six months of employment and, if applicable, possess a valid driver's license to travel between lodging facilities.
Overall, this Front Desk Agent role at NGIS Norfolk - NW Annex not only serves as a critical guest service position but also contributes significantly to the smooth operational efficiency of the lodging facility, ensuring guests feel welcomed, safe, and well-informed during their stay, thereby supporting the Navy's mission and community.
This part-time position, offering a pay rate of $16.75 per hour, focuses on the essential role of Front Desk Agent. This position acts as the first point of contact for guests arriving at the Navy Gateway Inn and Suites or Navy Lodge properties, welcoming them with professionalism and warmth while efficiently managing the front desk operations. The primary responsibility of this role is to oversee all stages of the guest's stay, accommodating special requests, resolving any issues that arise, and providing comprehensive information about lodging facilities, amenities, and local attractions.
The Front Desk Agent maintains a welcoming attitude and exhibits effective communication skills to ensure a positive guest experience throughout their stay. This includes managing reservation processes via telephone or in person, handling check-ins and check-outs, verifying authorized patrons, processing payments including credit card transactions, and assigning guest rooms. The role demands strict adherence to standard operating procedures and eligibility guidelines to maintain order and security within the lodging establishment.
Additional responsibilities include managing group reservations, assisting with inventory control of keys and supplies, maintaining the cleanliness and safety of the front desk and lobby area, and assisting with breakfast service operations as necessary. The agent also plays an integral role in working with property management systems (PMS) to access and update guest information, generate reports, reconcile shift transactions, and log maintenance or trouble calls appropriately.
The position requires someone who is flexible with scheduling, including the willingness to work weekends, holidays, and potentially cover shifts during inclement weather or emergency situations in the absence of supervisors or managers. Candidates must be prepared to obtain the NEXCOM Hospitality Group front desk certification within six months of employment and, if applicable, possess a valid driver's license to travel between lodging facilities.
Overall, this Front Desk Agent role at NGIS Norfolk - NW Annex not only serves as a critical guest service position but also contributes significantly to the smooth operational efficiency of the lodging facility, ensuring guests feel welcomed, safe, and well-informed during their stay, thereby supporting the Navy's mission and community.
Job Requirements
- one year of general office clerical experience
- one year progressively responsible experience related to the position
- study completed in college, university, or junior college above high school level may substitute for experience on basis of one-half academic year for six months experience
- ability to work all shifts including weekends and holidays
- ability to obtain NEXCOM Hospitality Group front desk certification within six months
- ability to possess valid state driver's license if required
- willingness to assist in laundry and food service operations as needed
- capability to maintain safety and security procedures
- excellent interpersonal skills
- knowledge of telephone and reservation systems
Job Qualifications
- one year of general office clerical experience
- one year of progressively responsible experience related to lodging or hospitality
- effective communication skills
- ability to manage multiple tasks simultaneously
- knowledge of standard operating procedures in lodging
- proficiency with property management systems
- basic financial reconciliation skills
- customer service oriented
- ability to handle guest complaints professionally
Job Duties
- possess a welcoming manner and positive attitude
- demonstrate effective communication skills and professionally interact with guests
- assist guests with reservations, payments, and check-in/check-out processes
- maintain outstanding guest relations and greet guests upon arrival
- communicate with lodging associates and management regarding operations and guest issues
- apply knowledge of standard operating procedures and patron eligibility rules
- reconcile shift transactions and balance accounts
- resolve guest complaints and adjust fees or times as needed
- register and assign rooms, issue keys, and manage guest accounts
- operate multi-line telephone system and respond to inquiries
- manage inventory of keys, supplies, and amenities at the front desk
- log assigned master key usage and report lost keys
- assist in training and instructing front desk personnel
- utilize property management systems to manage reservations and guest information
- handle lost and found processes and log trouble calls
- operate point-of-sale systems if applicable
- process wake-up calls and correspondence
- maintain rotating change fund and daily logs
- generate and print various reports and reconcile discrepancies
- prepare close bank report and receipts
- assist with breakfast bar setup and cleanup and maintain food handling certifications
- assist in laundry facilities and supply delivery
- hold valid driver's license if required
- work varied shifts including weekends and holidays
- maintain operations during emergencies
- obtain NEXCOM front desk certification
- perform other assigned duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
