(NAVY GATEWAY INNS & SUITES - NSA PORTSMOUTH) HOUSEKEEPING ATTENDANT
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.21
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Job Description
NGIS Norfolk NNSY, part of the Navy Exchange Command's hospitality services, operates the Navy Gateway Inn and Suites as well as the Navy Lodge properties in Portsmouth, Virginia. This organization is dedicated to providing superior lodging services to Navy personnel and their families, ensuring a comfortable and secure environment where guests can relax and feel valued. Situated in a strategic military location, NGIS Norfolk NNSY is committed to upholding the highest standards of hospitality and customer service, reflecting the values and professionalism of the United States Navy.
The position available is for a full-time Housekeeping Attendant at the Navy Gateway Inn and Suites or Navy Lodge in Portsmouth, Virginia. This role is essential to maintaining the cleanliness, safety, and overall guest satisfaction within the property. With a starting pay rate of $18.21 per hour, this job offers steady employment with more than 35 hours per week, ensuring a strong work-life balance for employees dedicated to supporting the Navy community. The role does not require prior experience, making it an excellent opportunity for individuals seeking entry into the hospitality industry or those looking for a stable job with benefits.
Housekeeping attendants at NGIS Norfolk NNSY perform a comprehensive range of cleaning and maintenance duties across guest rooms, public areas, storage rooms, laundry facilities, and exterior spaces. This role requires the use of both hand and powered cleaning equipment to perform tasks such as vacuuming, mopping, dusting, polishing, and removing debris to uphold the high standards expected in military lodging facilities. Daily responsibilities also include deep-cleaning elements such as carpets, walls, windows, kitchen appliances, and bathroom fixtures, ensuring a hygienic and welcoming atmosphere for all guests.
Attendants are responsible for ensuring guest rooms are impeccably clean and properly stocked with amenities, linens, and supplies. They must inspect mattresses and furniture, reposition beds as needed, and maintain the functionality and cleanliness of room features like televisions, alarm clocks, and phones. Outstanding guest relations are a priority, with attendants expected to greet and welcome guests warmly, maintain privacy and security, and report any unusual occurrences or maintenance needs to supervisors promptly.
Additional duties include managing the setup and breakdown of the complimentary self-service breakfast bar, performing light maintenance and minor repairs on equipment, handling laundry operations, and maintaining cleanliness of exterior common areas such as parking lots and walkways. The role may also require the use of vehicles for travel between lodging facilities and the handling of supplies and merchandise using standard hand tools.
To support their duties, attendants must complete safety and security training, including protocols related to blood-borne pathogens and food handling certifications where applicable. Employees should be prepared to obtain Navy Hospitality Group (NHG) housekeeping certification within six months of hiring, reflecting the company’s commitment to professional development and industry standards. This position contributes significantly to the overall guest experience by ensuring every space is clean, safe, and hospitable, thereby upholding the reputation of NGIS Norfolk NNSY and the Navy Exchange Command at large.
The position available is for a full-time Housekeeping Attendant at the Navy Gateway Inn and Suites or Navy Lodge in Portsmouth, Virginia. This role is essential to maintaining the cleanliness, safety, and overall guest satisfaction within the property. With a starting pay rate of $18.21 per hour, this job offers steady employment with more than 35 hours per week, ensuring a strong work-life balance for employees dedicated to supporting the Navy community. The role does not require prior experience, making it an excellent opportunity for individuals seeking entry into the hospitality industry or those looking for a stable job with benefits.
Housekeeping attendants at NGIS Norfolk NNSY perform a comprehensive range of cleaning and maintenance duties across guest rooms, public areas, storage rooms, laundry facilities, and exterior spaces. This role requires the use of both hand and powered cleaning equipment to perform tasks such as vacuuming, mopping, dusting, polishing, and removing debris to uphold the high standards expected in military lodging facilities. Daily responsibilities also include deep-cleaning elements such as carpets, walls, windows, kitchen appliances, and bathroom fixtures, ensuring a hygienic and welcoming atmosphere for all guests.
Attendants are responsible for ensuring guest rooms are impeccably clean and properly stocked with amenities, linens, and supplies. They must inspect mattresses and furniture, reposition beds as needed, and maintain the functionality and cleanliness of room features like televisions, alarm clocks, and phones. Outstanding guest relations are a priority, with attendants expected to greet and welcome guests warmly, maintain privacy and security, and report any unusual occurrences or maintenance needs to supervisors promptly.
Additional duties include managing the setup and breakdown of the complimentary self-service breakfast bar, performing light maintenance and minor repairs on equipment, handling laundry operations, and maintaining cleanliness of exterior common areas such as parking lots and walkways. The role may also require the use of vehicles for travel between lodging facilities and the handling of supplies and merchandise using standard hand tools.
To support their duties, attendants must complete safety and security training, including protocols related to blood-borne pathogens and food handling certifications where applicable. Employees should be prepared to obtain Navy Hospitality Group (NHG) housekeeping certification within six months of hiring, reflecting the company’s commitment to professional development and industry standards. This position contributes significantly to the overall guest experience by ensuring every space is clean, safe, and hospitable, thereby upholding the reputation of NGIS Norfolk NNSY and the Navy Exchange Command at large.
Job Requirements
- No experience required
- high school graduate or equivalent preferred
- moderate physical effort moving furniture and using hand or lightweight powered cleaning equipment
Job Qualifications
- High school diploma or equivalent preferred
- ability to operate standard cleaning equipment
- basic knowledge of cleaning and maintenance procedures
- strong attention to detail
- good communication skills
- ability to work independently and as part of a team
- willingness to complete required training and certification
- ability to follow safety and hygiene protocols
Job Duties
- Cleans guest rooms and other assigned areas
- operates cleaning equipment such as vacuum cleaner, carpet cleaner, waxer and polisher
- empties wastebaskets
- dusts, waxes and polishes room furniture
- washes walls, partitions, air vents
- disinfects and deodorizes toilet bowls, lavatories, etc.
- washes and replaces window treatments and cleans ceiling fixtures
- changes light bulbs and room partitions using ladders and scaffolds
- moves furniture to clean under and behind
- uses step stool to clean windows and window treatments, cabinet tops, mirrors and picture frames
- cleans bathroom areas including tub, tile walls, commode, floors and vanity
- cleans kitchen area including stoves, ovens, microwave, refrigerator, cabinets and floor
- washes and disinfects dishes, utensils and cookware
- cleans iron and ironing board and replaces cover as necessary
- cleans and ensures proper functionality of luggage racks and ensures proper number of male, female hangers are available in closets
- ensures televisions are clean and programmed to proper channel and volume
- alarm clocks are properly programmed with back-up battery
- in-room phones are clean, properly programmed and in working condition
- places proper number of amenities in room to include consumables and non-consumables
- removes and replaces bed linen
- inspects mattresses and pull-out sofas
- moves, re-positions beds upon guest checkout, weekly or at guest's request
- greets and welcomes guests upon sight always maintaining outstanding guest relations
- ensures privacy and security of guests is maintained at all times
- cleans, vacuums and mops corridors, stairways, guest laundry, patios and balconies
- shampoos rugs, carpets and polishes rails of stairways on a regular basis
- completes scheduled carpet cleaning using heavy industrial type carpet cleaners and equipment
- performs deep cleaning as required by program standards
- maintains cleanliness and order of storage rooms
- continually communicates status of cleaned rooms and other spaces to supervisor
- accomplishes minor repairs and maintenance of equipment used and reports when major repair or replacement is required
- cleans and inspects exterior spaces such as parking lots and passageways
- may be required to load and unload trucks, assist with receipt of supplies from vendors, assembly, separation, storage and delivery of merchandise
- responsible for pass key and other keys as assigned, returning all keys at end of shift
- reports immediately any unusual circumstances to supervisor
- reports lost and found items to housekeeping supervisor
- may be responsible for set-up and breakdown of complimentary self-service breakfast bar
- completes all required safety and security training
- maintains a clean and safe environment applying knowledge of blood-borne pathogens safety measures
- performs laundry operations
- may be required to possess valid state driver’s license
- may be required to obtain NHG housekeeping certification within six months
- performs other related duties as assigned
Job Criteria
Experience
No experience required
Job Location
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