Multi Unit Restaurant Manager

The hiring establishment is part of a rapidly expanding restaurant franchise operation, specifically targeting the Orlando and Miami areas for new District Managers. This company operates in the food service industry, focusing on providing exceptional guest experiences while ensuring operational excellence across multiple locations. The franchise model emphasizes consistency, quality, and customer satisfaction through robust management and operational frameworks. The role offered is that of a Multi-Unit Restaurant Manager, which means managing multiple restaurant units typically ranging from five to eight establishments. This position reports directly to the Franchisee, District Manager, or Director of Operations, reflecting a leadership role that requires strong communication, organizational, and operational skills to ensure that all restaurants under the manager's supervision deliver top-tier service and performance.

The Multi-Unit Leader acts as a pivotal figure in the restaurant's success by providing leadership, coaching, and support to individual Restaurant Managers. This role is responsible for maximizing sales and profits while upholding brand standards and operational protocols. Furthermore, the Multi-Unit Leader ensures that the restaurants achieve excellence in guest service, operational practices, and compliance with safety standards. This position demands an understanding of local market conditions and competitor activities to strategically drive sales and operational improvements. Establishing clear sales and service goals with franchise owners and restaurant managers is also a critical aspect of this role, along with resolving guest-related issues to maintain the brand's positive reputation.

In addition to operational oversight, the Multi-Unit Restaurant Manager plays a significant role in team development and management. Recruiting, hiring, onboarding, and developing restaurant managers is essential to build a competent and motivated leadership team. Performance monitoring, appraisals, and coaching are necessary duties to ensure continual improvement in sales, profitability, and guest satisfaction across all managed units. Training delivery on various topics such as marketing campaigns, promotional offers, and new brand initiatives is part of maintaining consistency and execution excellence.

Moreover, the manager actively participates in business planning and aligns strategies with franchise owners to foster growth and efficiency. Driving a clear vision and maintaining effective communication channels within the team and with the Dunkin Brands Field Operations team is vital for operational synergy. The role demands an analytical mindset, strong business acumen, and the ability to lead within a fast-paced, team-oriented environment. Candidates should also demonstrate honesty, punctuality, a positive attitude, and guest-focus approaches. The ideal candidate is willing to embrace change, continuously learn, and motivate teams to achieve common goals.

Employment Type: Full-time Salary: Competitive and commensurate with experience Location: Orlando and Miami areas