Multi Unit Restaurant Manager

Dunkin' Brands is a renowned leader in the quick-service restaurant industry, primarily known for its Dunkin' donuts and coffee shops spread across multiple locations. As a globally recognized brand, Dunkin' has built a strong reputation for delivering quality products coupled with excellent customer service. The company operates through a franchise model, with each franchise independently owned and managed, contributing to the overall success and brand integrity. Dunkin' continues to innovate its offerings and maintain its market position through dynamic leadership and a dedicated team that emphasizes operational excellence and customer satisfaction.

The Multi-Unit Leader (MUL) role at Dunkin' is a critical leadership position responsible for overseeing the operations of approximately 5 to 8 individual restaurant locations. This position demands a hands-on leader who provides guidance, coaching, and direction to Restaurant Managers to ensure that each restaurant achieves its financial goals and operational standards. The role requires a commitment of 50 to 55 hours per week, including working six days with at least one weekend day, reflecting the necessity for hands-on supervision during peak business hours.

As a MUL, you will be instrumental in maximizing sales and profitability by ensuring that each restaurant adheres to brand standards, including food safety, customer service, and operational efficiency. You will be required to analyze restaurant sales and operational data to identify areas for improvement and implement strategies that drive sales growth and enhance guest experience. This leadership role involves establishing clear sales and service goals in collaboration with franchise owners and restaurant managers, facilitating open communication and alignment with business objectives.

The role also includes direct involvement in restaurant team leadership, including recruiting, hiring, onboarding, and developing restaurant managers. You will be responsible for coaching these managers to improve their team's performance, boost guest satisfaction, and increase restaurant profitability. A significant part of your responsibilities includes delivering training on marketing initiatives, new product launches, and brand procedures to ensure consistency and excellence across all units.

Moreover, the MUL role requires an individual with strong analytical skills and business acumen who can develop comprehensive business plans and action plans with franchise owners to drive the portfolio's overall success. Effective communication skills are essential as you will represent the restaurants in your portfolio and collaborate closely with the Dunkin’ Brands Field Operations team. This position offers a dynamic and rewarding career path for a motivated leader eager to make a substantial impact within a high-paced, guest-focused environment.