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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $55,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Training and Development
Job Description
Dunkin' Brands is a renowned leader in the quick-service restaurant industry, primarily known for its Dunkin' donuts and coffee shops spread across multiple locations. As a globally recognized brand, Dunkin' has built a strong reputation for delivering quality products coupled with excellent customer service. The company operates through a franchise model, with each franchise independently owned and managed, contributing to the overall success and brand integrity. Dunkin' continues to innovate its offerings and maintain its market position through dynamic leadership and a dedicated team that emphasizes operational excellence and customer satisfaction.
The Multi-Unit Leader (MUL) role at Dunkin' ... Show More
The Multi-Unit Leader (MUL) role at Dunkin' ... Show More
Job Requirements
- basic computer skills
- fluent in spoken and written English
- basic math and financial management
- minimum 3 years multi-unit or similar experience in retail, restaurant or hospitality
- availability to work 6 days a week including 1 weekend day
- ability to work 50-55 hours per week
- strong leadership and coaching capabilities
Job Qualifications
- basic computer skills
- fluent in spoken and written English
- basic math and financial management
- 3 years previous multi-unit or similar experience in retail, restaurant or hospitality
- college degree preferred
- strong analytical skills and business acumen
- ability to work well in a fast-paced team environment
- punctual with honesty and a positive attitude
- willingness to learn and embrace change
- guest focused
- ability to train and develop a team
- strong time management and problem-solving skills
- effective motivational skills
Job Duties
- perform all duties of restaurant team members and restaurant managers
- ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
- analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
- understand local marketing area and competitor trends
- establish sales and service goals with franchise owners and restaurant managers
- provide great guest service and resolve issues
- lead team meetings
- deliver training to restaurant managers on marketing windows, LTOs and Brand initiatives
- ensure that restaurants correctly execute new products and processes in a marketing window
- develop business plans and action plans with franchise owners
- drive a clear vision and communicate it to the team
- engage with Dunkin’ Brands Field Operations team as appropriate
- recruit, hire, onboard and develop restaurant managers
- plan, monitor, appraise and review restaurant employee performance
- manage and coordinate the Restaurant Management team
- coach Restaurant Managers to drive sales, improve profitability and guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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