Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $22.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
flexible scheduling
Job Description
Our client is a leading facility management company based in New York City, specializing in providing top-tier property management services to luxury residential buildings. Known for their commitment to excellence and customer satisfaction, they manage an extensive portfolio of prestigious properties that demand the highest standards of service and operational efficiency. This company prides itself on cultivating strong client relationships and fostering a professional work environment that encourages growth, leadership, and innovation within the property management sector. The firm has positioned itself as a trusted leader in the industry, delivering tailored facility management solutions that enhance resident experiences and uphold the value of the properties under their care.
The role of Concierge & Front Desk Operations Manager is a critical leadership position within this dynamic organization, responsible for overseeing the front-of-house operations across multiple luxury residential properties. This role requires a strategic and hands-on manager who can lead the concierge team with confidence and a service-oriented mindset. The successful candidate will orchestrate daily operations, ensuring that all concierge services meet the highest standards of excellence and contribute positively to residents' satisfaction. In addition to managing staffing needs, including recruitment, scheduling, and ongoing training, this manager will actively engage in operational planning and execution to uphold seamless service delivery.
Working in this position means embracing the fast-paced and demanding environment typical of luxury residential management, where attention to detail and exceptional communication skills are paramount. Candidates are expected to have solid leadership experience, particularly within the hospitality or building services sectors, and demonstrate the ability to develop and implement operational standards that align with the company’s vision. The Concierge & Front Desk Operations Manager will also serve as the primary point of contact for escalated resident issues, ensuring prompt resolution and upholding the company's reputation for impeccable service.
This is a full-time position based in New York City with a competitive salary reflecting experience and credentials. The employer values flexibility, as the role may require working varied hours to meet the needs of multiple properties. This opportunity is ideal for seasoned professionals keen on advancing their careers in luxury property management and facility services, offering a platform to lead a dedicated team in delivering distinguished guest experiences and operational excellence.
The role of Concierge & Front Desk Operations Manager is a critical leadership position within this dynamic organization, responsible for overseeing the front-of-house operations across multiple luxury residential properties. This role requires a strategic and hands-on manager who can lead the concierge team with confidence and a service-oriented mindset. The successful candidate will orchestrate daily operations, ensuring that all concierge services meet the highest standards of excellence and contribute positively to residents' satisfaction. In addition to managing staffing needs, including recruitment, scheduling, and ongoing training, this manager will actively engage in operational planning and execution to uphold seamless service delivery.
Working in this position means embracing the fast-paced and demanding environment typical of luxury residential management, where attention to detail and exceptional communication skills are paramount. Candidates are expected to have solid leadership experience, particularly within the hospitality or building services sectors, and demonstrate the ability to develop and implement operational standards that align with the company’s vision. The Concierge & Front Desk Operations Manager will also serve as the primary point of contact for escalated resident issues, ensuring prompt resolution and upholding the company's reputation for impeccable service.
This is a full-time position based in New York City with a competitive salary reflecting experience and credentials. The employer values flexibility, as the role may require working varied hours to meet the needs of multiple properties. This opportunity is ideal for seasoned professionals keen on advancing their careers in luxury property management and facility services, offering a platform to lead a dedicated team in delivering distinguished guest experiences and operational excellence.
Job Requirements
- minimum high school diploma or equivalent
- 3-5 years of relevant management experience
- excellent interpersonal and communication skills
- ability to work flexible hours including evenings and weekends
- strong problem-solving skills
- availability to oversee multiple property sites
Job Qualifications
- bachelor's degree in hospitality management or related field preferred
- 3-5 years of management experience in hospitality or building services
- strong leadership and communication skills
- proven ability to manage multiple teams and properties
- proficiency with property management software
Job Duties
- manage concierge staff and front desk operations
- develop and implement training programs
- create and manage staff schedules
- oversee service delivery and operational standards
- handle resident inquiries and resolve escalated issues
- coordinate with property management teams
- ensure compliance with company policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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