Multi-Location Customer Service Specialist

Sherwin-Williams is a global leader in the paint and coatings industry, dedicated to inspiring and improving the world by coloring and protecting what matters. Established with a rich history of innovation and quality, Sherwin-Williams serves a wide spectrum of customers ranging from individual wholesale and retail clients to large enterprises. The company prides itself on its world-class products, including paints, coatings, and innovative solutions designed to make environments brighter and more durable. With a strong commitment to fostering a supportive workplace, Sherwin-Williams offers rewarding careers, professional growth opportunities, and an inclusive culture that values diversity and well-being.

This particular role is based at Store #3059 located at 2464 Oneida St, Green Bay, WI 54304, and involves working within a 10-mile radius of this location. The position of Customer Service Specialist is essential to the success of Sherwin-Williams retail operations. The specialist works closely with both wholesale and retail customers to assess their needs, provide expert guidance on Sherwin-Williams products, resolve any concerns promptly, and ensure maximum client satisfaction. This role demands high levels of knowledge regarding products’ features as well as maintaining top-tier visual standards in both the products and the store environment. The Customer Service Specialist is not only responsible for delivering exceptional customer service but also for achieving and surpassing the store’s sales goals on a consistent basis.

Key responsibilities include assisting customers in person and over the phone, building trusting relationships with clients, processing sales transactions accurately, managing product inventory, and preparing orders to meet client specifications. The role also involves operational tasks like stock management, product tinting and mixing, store upkeep, and supporting delivery efforts. Given the nature of the work, which includes handling cash and payment methods, the company conducts thorough background checks to ensure safety and uphold the integrity of its operations.

Sherwin-Williams invests in its employees through comprehensive benefits, career development programs, and by fostering an engaged and inclusive workplace community. The company embraces applicants from diverse backgrounds and follows equal employment opportunity principles. Sherwin-Williams encourages candidates to apply online and engage in a multi-step hiring process that includes a digital video interview and an in-store face-to-face interview with team members. Overall, the position offers the opportunity to become a vital part of a reputable company known for excellence in customer service, quality products, and employee well-being.