Multi-Location Customer Service Specialist (Bilingual Preferred)

Sherwin-Williams is a renowned leader in the paint and coatings industry, known for inspiring and improving the world by coloring and protecting what matters. Established with a commitment to delivering high-quality products to both retail and wholesale customers, Sherwin-Williams operates a widespread network of stores and facilities across numerous locations. The company prides itself on its purpose-driven culture that values its people and their contributions while focusing on innovation and customer satisfaction. With a strong emphasis on stability, growth, and momentum, Sherwin-Williams fosters an inclusive and supportive work environment where employees have opportunities to develop skills, connect with communities, and grow their careers. The company offers a variety of benefits designed to enhance the health and well-being of its employees, alongside rewarding career advancement options and a strong commitment to diversity and equal employment opportunities.

This Part-Time Customer Service Specialist position is based within a 15-mile radius of Store #3042 located at 6229 Washington Avenue in Racine, WI. With a starting pay of $19.30 per hour or based on relevant experience, this role plays a crucial part in the success of Sherwin-Williams retail stores. The Customer Service Specialist works closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend tailored solutions to meet those needs. This role is integral for maintaining excellent customer satisfaction by promptly addressing concerns and ensuring the store and product displays maintain high visual and quality standards.

A key aspect of this role involves achieving sales targets while delivering superior customer service. Customer Service Specialists are responsible for engaging with customers in person and over the phone, building trusted relationships, and executing accurate sales transactions. The position requires attention to detail in maintaining work order records, managing product inventory, tinting and mixing products to customer specifications, and ensuring the store is visually appealing and well-stocked. Additionally, specialists may assist with deliveries, stock management, and keeping the store environment clean and inviting.

Working at Sherwin-Williams means being part of a company that values its community and promotes inclusiveness. Employees are encouraged to contribute to the company mission of improving lives and spaces through innovative coatings and solutions. The hiring process involves an online application, a digital behavioral interview, and then an in-store interview for those who qualify. Sherwin-Williams is committed to fair hiring practices and supports employees through comprehensive benefits covering health, retirement, and overall well-being. This role provides a chance to develop professionally within a stable and dynamic company dedicated to making a positive impact on customers and employees alike.