Multi-Location Customer Service Specialist

Sherwin-Williams is a leading global manufacturer and distributor of paints, coatings, and related products, with a long-standing history of delivering quality and innovation to both wholesale and retail customers. Known for its commitment to enriching the spaces and communities it serves, Sherwin-Williams inspires and improves the world by coloring and protecting what matters. With a broad product portfolio that serves a vast range of industries and applications, Sherwin-Williams operates numerous retail stores and specialty branches designed to provide exceptional customer service, expert knowledge, and reliable solutions to meet customer needs. As part of its growth and service excellence strategy, Sherwin-Williams is seeking dedicated individuals to join its team as Customer Service Specialists at its stores within a 10-mile radius of its Spokane Valley, WA location (Store #703565 at 5815 E Sprague Ave). This is a full-time position offering $19.30 per hour, reflecting the company’s commitment to investing in quality talent who can contribute to its mission and values.

The Customer Service Specialist plays a vital role in the success of the retail stores by working closely with wholesale and retail customers to assess their needs, answer product-related inquiries, and recommend solutions aligned with Sherwin-Williams’ standards of quality and service. This role demands an individual who thrives on building trusted relationships, delivering outstanding sales service, and maintaining high visual and product quality standards within the store. The position involves direct customer interaction both in person and over the phone, requiring a professional approach combined with a friendly and helpful demeanor. The Customer Service Specialist is responsible for resolving customer concerns promptly to ensure maximum client satisfaction while consistently achieving monthly, quarterly, and yearly sales targets. Tasks include processing sales transactions, maintaining accurate work order files and formulas, managing inventory and displays, tinting and mixing products to customer specifications, and supporting store operations such as stocking shelves and assisting with deliveries.

Sherwin-Williams emphasizes safety, respect, and equity across all its employment practices and expects the individual in this role to uphold these values. Given the access to cash, merchandise, and customer information, a criminal background check is part of the hiring process to protect everyone involved. Sherwin-Williams also proudly offers a comprehensive benefits package designed to support employees’ health, well-being, and career growth. The company fosters a supportive and inclusive culture where employees are encouraged to grow their skills and advance their careers in a stable and innovative environment. The recruitment process includes online application, a digital behavioral interview, and an in-store interview, ensuring that qualified candidates are matched with the right opportunities. Sherwin-Williams is an equal employment opportunity employer focused on creating an inclusive workplace where diversity is celebrated.

Candidates selected for this role should demonstrate reliability, a customer-first mindset, and a willingness to work flexible schedules that may include evenings and weekends. The ability to lift and carry moderately heavy items up to 70 lbs and operate various store equipment with or without reasonable accommodations is also essential. Preferred qualifications include a high school diploma or GED, prior retail or customer service experience, especially related to paint and paint products, and bilingual communication skills, particularly Spanish. If you want to be part of a company dedicated to excellence, innovation, and community impact, this role offers an excellent opportunity to contribute to Sherwin-Williams’ ongoing success and create your possible with a respected industry leader.