Multi-Location Customer Service Specialist

Sherwin-Williams is a globally recognized leader in the paint and coatings industry, known for its innovative products and dedication to quality. The company operates numerous retail stores, wholesale branches, specialty facilities, and delivery service terminals across various locations, offering a wide range of paints, coatings, and related solutions. Sherwin-Williams prides itself on inspiring and improving the world by adding color and protection to what matters most to customers, whether it's homes, businesses, or industrial applications. This commitment drives the company's ongoing growth, stability, and momentum, making it an employer of choice for those seeking rewarding career opportunities in a supportive and inclusive environment.

This specific role as a Customer Service Specialist is based at one of three store locations: Store #3224 at 1350 Capitol Dr Ste 10, Meadow Grove Shopping Center, Pewaukee, WI 53072; Store #3123 in Brookfield; or Store #3259 in Oconomowoc. The position is full-time with a starting pay of $19.30 per hour, subject to adjustment based on relevant experience. The Customer Service Specialist is a critical position focused on delivering exceptional service to both wholesale and retail customers. The core responsibilities include assisting customers in determining their needs for Sherwin-Williams products, recommending appropriate solutions, and addressing any customer concerns promptly to ensure maximum satisfaction. This role requires the specialist to stay well-informed about product features and maintain high-quality visual standards within the store and its merchandise.

Additionally, the Customer Service Specialist plays a key role in supporting the store's overall sales goals by engaging customers, processing transactions accurately, and maintaining inventory standards. The position also demands adherence to safety and security protocols, including compliance with company policies regarding access to cash, payment methods, personal information, and merchandise. Sherwin-Williams places a strong emphasis on protecting its customers, employees, and business reputation, which includes conducting background checks as a standard part of its hiring process.

Sherwin-Williams is dedicated to providing an inclusive workplace where all qualified employees receive equal consideration for employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, or any other protected status. The company supports professional growth through continuous learning and development, fostering a collaborative team culture, and offering a comprehensive benefits package designed to enhance employees' health, well-being, and financial security. This role offers a fulfilling career path with a company committed to making a positive impact through its products and people. Those interested are encouraged to apply online, participate in a digital video interview, and if selected, attend an in-store interview.

Joining Sherwin-Williams means becoming part of a team focused on creating potential — "Create Your Possible." The company not only offers competitive compensation but also a variety of benefits aimed at supporting work-life balance and career advancement. The Customer Service Specialist position is ideal for candidates who are passionate about delivering outstanding customer service, working in a dynamic retail setting, and contributing to a globally trusted brand.