Job Overview
Compensation
Hourly
Exact $20.00
Benefits
Health Insurance
Retirement Plan
Paid Time Off
employee discount
Career Development
Life insurance
flexible schedule
Job Description
Sherwin-Williams is a globally recognized leader in the paint and coatings industry, known for its innovative solutions that brighten and protect spaces around the world. The company focuses on quality, customer service, and product excellence, making it a trusted choice for both retail and wholesale customers. Sherwin-Williams has a long-standing history of stability, growth, and momentum, providing career opportunities and support for its employees to thrive professionally and personally. The company values diversity, inclusion, and community connection and offers a wide range of rewards, benefits, and career development options to help employees balance life and work while achieving their goals.
The role of a Customer Service Specialist at Sherwin-Williams is essential to the success of their retail operations. This position involves working closely with wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and recommend the appropriate solutions. The Customer Service Specialist serves as the frontline representative of the company, tasked with ensuring customer satisfaction through excellent sales service and prompt resolution of concerns. They must stay current with product features and maintain the high quality and visual standards that reflect the Sherwin-Williams brand.
Customer Service Specialists also play a significant role in achieving the store's sales goals consistently by assisting customers in person and over the phone, building productive trust relationships, and accurately processing sales transactions. The position requires knowledge of product mixing and tinting to customer specifications, managing inventory, maintaining the sales floor and store displays, as well as supporting deliveries and stocking activities.
This role involves direct contact with customers, including minors, and access to various store resources and payment methods, which requires a careful screening process to ensure a safe environment for the business, its employees, and customers. As part of the team, Customer Service Specialists work at specified Sherwin-Williams store locations in Vermont, with flexible schedules that may include evenings and weekends.
Sherwin-Williams values the contributions of its people, providing a supportive and inclusive workplace where employees can develop new skills, enjoy comprehensive benefits, and grow their careers. This position offers competitive compensation adjusted for geographic location and individual qualifications. Sherwin-Williams is an Equal Employment Opportunity employer that respects and celebrates diversity and is committed to fair hiring practices, including consideration for applicants with arrest or conviction records in accordance with applicable laws.
If you have a passion for customer service, a willingness to learn about top-quality paint products, and the drive to meet sales goals, a Customer Service Specialist role at Sherwin-Williams offers a rewarding opportunity to join a respected industry leader and make a positive impact within your community.
The role of a Customer Service Specialist at Sherwin-Williams is essential to the success of their retail operations. This position involves working closely with wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and recommend the appropriate solutions. The Customer Service Specialist serves as the frontline representative of the company, tasked with ensuring customer satisfaction through excellent sales service and prompt resolution of concerns. They must stay current with product features and maintain the high quality and visual standards that reflect the Sherwin-Williams brand.
Customer Service Specialists also play a significant role in achieving the store's sales goals consistently by assisting customers in person and over the phone, building productive trust relationships, and accurately processing sales transactions. The position requires knowledge of product mixing and tinting to customer specifications, managing inventory, maintaining the sales floor and store displays, as well as supporting deliveries and stocking activities.
This role involves direct contact with customers, including minors, and access to various store resources and payment methods, which requires a careful screening process to ensure a safe environment for the business, its employees, and customers. As part of the team, Customer Service Specialists work at specified Sherwin-Williams store locations in Vermont, with flexible schedules that may include evenings and weekends.
Sherwin-Williams values the contributions of its people, providing a supportive and inclusive workplace where employees can develop new skills, enjoy comprehensive benefits, and grow their careers. This position offers competitive compensation adjusted for geographic location and individual qualifications. Sherwin-Williams is an Equal Employment Opportunity employer that respects and celebrates diversity and is committed to fair hiring practices, including consideration for applicants with arrest or conviction records in accordance with applicable laws.
If you have a passion for customer service, a willingness to learn about top-quality paint products, and the drive to meet sales goals, a Customer Service Specialist role at Sherwin-Williams offers a rewarding opportunity to join a respected industry leader and make a positive impact within your community.
Job Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted driver’s license
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Job Qualifications
- Have at least a high school diploma or GED
- Have at least one year of experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
Job Duties
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Job Criteria
Experience
No experience required
Job Location
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