Multi Brand Advisor I

Wilmington, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

retirement savings plan

Training and Development

flexible scheduling

Job Description

Ulta Beauty (NASDAQ: ULTA) stands as the largest beauty retailer in North America, heralded as the premier destination for cosmetics, fragrance, skincare, haircare products, and salon services. With a compelling vision of making possibilities beautiful, Ulta Beauty serves millions of customers daily both in-store and online. The company offers access to over 25,000 products spanning approximately 500 well-known and emerging beauty brands across all categories and price points, including its own private label. In addition to retail, Ulta Beauty provides full-service salons inside every store, delivering services such as hair styling, skincare treatments, brow shaping, and makeup applications. This integrated... Show More

Job Requirements

Work a flexible schedule including days, evenings, weekends, and holidays
attend brand sponsored trainings
high school diploma preferred
cosmetology or demonstrator license where required
cosmetics artistry experience preferred
ability to build and maintain strong customer relationships
ability to work independently and as part of a team
positive and proactive guest concern handling
strong verbal communication skills
frequent mobility during shift
frequent standing, bending, pulling, pushing, reaching, and twisting
ability to lift and move up to 10 lbs
continuous coordination and object manipulation

Job Qualifications

High school diploma preferred
cosmetology or demonstrator license where required by applicable state law
cosmetics artistry experience preferred
demonstrate passion and competency in sales, products, and service
ability to build and maintain strong customer relationships
ability to work independently and in a team
ability to handle guest concerns positively and prioritize multiple tasks in a fast-paced environment
strong verbal communication and interpersonal skills

Job Duties

Meet or exceed focused MAC, Clinique, and Estee Lauder brand sales and clientele goals
contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty including credit, retail shrink, and omni-channel sales
build the business by achieving sales targets, using all levers such as product services and data capture to build guest loyalty, recruit new guests, and grow guest return rate
share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the sales floor
provide a guest-friendly environment with personalized service, including greeting, engaging, offering samples, recommending complementary products or services, and informing guests of current promotions and events
handle sales, refunds, and exchanges courteously
maintain solid product knowledge of MAC, Clinique, and Estee Lauder brands and share with guests and team
perform makeup applications, skincare analysis, and product demonstrations to drive sales and enhance guest experience
book appointments and support in-store events to deliver an unrivaled guest experience
participate in promotions and marketing initiatives
use clientele system to obtain guest information and follow up to build loyalty
stay informed on industry trends, products, and services to better serve guests
maintain prompt and regular attendance
contribute to an inclusive environment supporting teammates and guests
maintain strong relationships with brand partners through training and in-store events
address and resolve guest concerns following company standards
collaborate with managers and associates to grow business
attend education seminars and ongoing training to drive brand sales
ensure compliance with company policies, procedures, and standards
model brand image through adherence to dress code and brand assets
maintain work areas by replenishing merchandise, signage, and testers
uphold cleanliness and operational standards throughout the store
participate in merchandise resets, planograms, inventory procedures, and shipment processing
protect company assets by following loss prevention practices
execute other operational tasks as directed

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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