Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
retirement savings plan
Training and Development
flexible scheduling
Job Description
Ulta Beauty (NASDAQ: ULTA) stands as the largest beauty retailer in North America, heralded as the premier destination for cosmetics, fragrance, skincare, haircare products, and salon services. With a compelling vision of making possibilities beautiful, Ulta Beauty serves millions of customers daily both in-store and online. The company offers access to over 25,000 products spanning approximately 500 well-known and emerging beauty brands across all categories and price points, including its own private label. In addition to retail, Ulta Beauty provides full-service salons inside every store, delivering services such as hair styling, skincare treatments, brow shaping, and makeup applications. This integrated approach creates a comprehensive beauty experience for customers that combines quality products with personalized professional services.
At Ulta Beauty, the workplace culture is vibrant and inclusive, driven by a passion for beauty and commitment to exceptional customer service. The company actively promotes diversity, equity, and inclusion and encourages applicants from all backgrounds to join the team. Ulta Beauty’s mission is not just to sell beauty products but to empower individuals by highlighting the transformative power that beauty holds. Their stores serve as hubs of energy, excitement, and artistry, fostering an environment where employees and customers alike can discover new possibilities and express individuality.
The role of Multi-Brand Advisor (MBA) at Ulta Beauty plays a critical part in executing the company’s vision at the store level. The MBA focuses on maximizing sales and cultivating exceptional guest experiences within focused Estee Lauder Companies brands, including MAC, Clinique, and Estee Lauder, covering product lines such as color cosmetics, skincare, and fragrances. This role requires a deep passion for the beauty industry, exceptional interpersonal skills, and the capability to communicate expert product knowledge effectively. By engaging guests personally to understand their individual needs, guiding them in product selection, and facilitating purchases, the MBA helps drive store performance through sales, guest loyalty, and service excellence.
Alongside direct sales responsibilities, the Multi-Brand Advisor maintains the representation and image of Ulta Beauty and its associated brands through operational excellence. This includes maintaining store cleanliness, replenishment of merchandise, and adherence to compliance standards and company policies. The MBA supports store leadership to enhance both performance metrics and the overall guest environment, contributing actively in retail sales, in-store events, and brand promotions. This position provides regular opportunities for professional development, including brand training and seasonal seminars, fostering a rich learning culture.
The role demands flexibility, with varying work schedules that encompass days, evenings, weekends, and holidays, reflecting the retail environment’s dynamic nature. It also requires physical stamina with frequent mobility, standing, bending, and coordination throughout shifts. Ulta Beauty offers a supportive work atmosphere where every associate’s contributions are valued, inclusive teams are cultivated, and career growth is encouraged. Joining as a Multi-Brand Advisor provides a unique chance to be at the forefront of beauty retail, delivering unparalleled guest service while growing expertise and advancing professionally in a thriving industry.
At Ulta Beauty, the workplace culture is vibrant and inclusive, driven by a passion for beauty and commitment to exceptional customer service. The company actively promotes diversity, equity, and inclusion and encourages applicants from all backgrounds to join the team. Ulta Beauty’s mission is not just to sell beauty products but to empower individuals by highlighting the transformative power that beauty holds. Their stores serve as hubs of energy, excitement, and artistry, fostering an environment where employees and customers alike can discover new possibilities and express individuality.
The role of Multi-Brand Advisor (MBA) at Ulta Beauty plays a critical part in executing the company’s vision at the store level. The MBA focuses on maximizing sales and cultivating exceptional guest experiences within focused Estee Lauder Companies brands, including MAC, Clinique, and Estee Lauder, covering product lines such as color cosmetics, skincare, and fragrances. This role requires a deep passion for the beauty industry, exceptional interpersonal skills, and the capability to communicate expert product knowledge effectively. By engaging guests personally to understand their individual needs, guiding them in product selection, and facilitating purchases, the MBA helps drive store performance through sales, guest loyalty, and service excellence.
Alongside direct sales responsibilities, the Multi-Brand Advisor maintains the representation and image of Ulta Beauty and its associated brands through operational excellence. This includes maintaining store cleanliness, replenishment of merchandise, and adherence to compliance standards and company policies. The MBA supports store leadership to enhance both performance metrics and the overall guest environment, contributing actively in retail sales, in-store events, and brand promotions. This position provides regular opportunities for professional development, including brand training and seasonal seminars, fostering a rich learning culture.
The role demands flexibility, with varying work schedules that encompass days, evenings, weekends, and holidays, reflecting the retail environment’s dynamic nature. It also requires physical stamina with frequent mobility, standing, bending, and coordination throughout shifts. Ulta Beauty offers a supportive work atmosphere where every associate’s contributions are valued, inclusive teams are cultivated, and career growth is encouraged. Joining as a Multi-Brand Advisor provides a unique chance to be at the forefront of beauty retail, delivering unparalleled guest service while growing expertise and advancing professionally in a thriving industry.
Job Requirements
- Work a flexible schedule including days, evenings, weekends, and holidays
- attend brand sponsored trainings
- high school diploma preferred
- cosmetology or demonstrator license where required
- cosmetics artistry experience preferred
- ability to build and maintain strong customer relationships
- ability to work independently and as part of a team
- positive and proactive guest concern handling
- strong verbal communication skills
- frequent mobility during shift
- frequent standing, bending, pulling, pushing, reaching, and twisting
- ability to lift and move up to 10 lbs
- continuous coordination and object manipulation
Job Qualifications
- High school diploma preferred
- cosmetology or demonstrator license where required by applicable state law
- cosmetics artistry experience preferred
- demonstrate passion and competency in sales, products, and service
- ability to build and maintain strong customer relationships
- ability to work independently and in a team
- ability to handle guest concerns positively and prioritize multiple tasks in a fast-paced environment
- strong verbal communication and interpersonal skills
Job Duties
- Meet or exceed focused MAC, Clinique, and Estee Lauder brand sales and clientele goals
- contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty including credit, retail shrink, and omni-channel sales
- build the business by achieving sales targets, using all levers such as product services and data capture to build guest loyalty, recruit new guests, and grow guest return rate
- share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the sales floor
- provide a guest-friendly environment with personalized service, including greeting, engaging, offering samples, recommending complementary products or services, and informing guests of current promotions and events
- handle sales, refunds, and exchanges courteously
- maintain solid product knowledge of MAC, Clinique, and Estee Lauder brands and share with guests and team
- perform makeup applications, skincare analysis, and product demonstrations to drive sales and enhance guest experience
- book appointments and support in-store events to deliver an unrivaled guest experience
- participate in promotions and marketing initiatives
- use clientele system to obtain guest information and follow up to build loyalty
- stay informed on industry trends, products, and services to better serve guests
- maintain prompt and regular attendance
- contribute to an inclusive environment supporting teammates and guests
- maintain strong relationships with brand partners through training and in-store events
- address and resolve guest concerns following company standards
- collaborate with managers and associates to grow business
- attend education seminars and ongoing training to drive brand sales
- ensure compliance with company policies, procedures, and standards
- model brand image through adherence to dress code and brand assets
- maintain work areas by replenishing merchandise, signage, and testers
- uphold cleanliness and operational standards throughout the store
- participate in merchandise resets, planograms, inventory procedures, and shipment processing
- protect company assets by following loss prevention practices
- execute other operational tasks as directed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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