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(Mon - Fri) Active Outdoor Valet Attendants ($14/hr + Daily Cash Tips!) - Mercy Hospital OKC

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $16.00 - $19.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan

Job Description

Towne Park is a leading valet parking and hospitality services provider committed to delivering exceptional customer experiences. Established with the mission to simplify and elevate parking facilities, Towne Park operates in various locations, including hospitals, hotels, and commercial properties, providing outstanding valet services with a focus on safety, efficiency, and guest satisfaction. The organization values professionalism, teamwork, and a customer-first approach, making it an excellent workplace for individuals who thrive in fast-paced, active environments and enjoy engaging with people.

The current opportunity is for the position of Guest Service Associate at Mercy Hospital, a reputable medical institution recognized for its commitment to patient care and community health. This full-time role is ideal for candidates seeking a dynamic job that combines physical activity with excellent interpersonal engagement. The role involves standing and walking for the entire shift, moving quickly between vehicles outdoors, and working under variable weather conditions. Employees in this role earn a competitive hourly base pay starting at $14, with additional tips ranging from $16 to $19 per hour, allowing motivated associates to take home a lucrative daily income. The work schedule typically includes weekday shifts from Monday to Friday, with start times varying between 7:00 AM and 9:00 AM.

As a Guest Service Associate, you will play a vital role in providing exceptional hospitality and valet services to guests, ensuring a welcoming and professional presence at Mercy Hospital. Responsibilities include parking and retrieving guest vehicles safely and promptly, assisting guests with their luggage, and delivering outstanding customer service by greeting guests warmly and responding to inquiries. The role requires maintaining a pleasant and friendly demeanor at all times while following established protocols for handling vehicles and communicating with guests. A key aspect of the job is managing the parking system efficiently, which includes issuing and collecting claim checks, documenting vehicle information accurately, and handling payment transactions.

Towne Park provides various employee benefits, including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and access to a 401k retirement savings plan. Eligibility for these benefits depends on job classification, length of employment, and hours worked. This comprehensive benefits package underscores Towne Park's dedication to supporting its employees' wellbeing and financial security. Seasonal and temporary roles are not eligible for these benefits, emphasizing the company's focus on long-term employment relationships.

This position demands a high level of physical stamina and the ability to perform various tasks such as assisting guests with bell services, providing directions, handling reservations, and operating vehicles with caution. Knowledge of customer service principles, excellent communication skills, and the ability to handle monetary transactions are essential. The role also involves working outdoors in all weather conditions, requiring resilience and adaptability. Towne Park values individuals with a valid driver’s license, preferably with the ability to operate a manual transmission and perform parallel parking, enhancing the effectiveness and safety of the valet service.

Joining Towne Park as a Guest Service Associate means becoming part of a dedicated team focused on excellence in guest services. This role offers a unique blend of physical activity, social interaction, and the opportunity to contribute to the positive experience of hospital visitors and staff. If you are energetic, customer-oriented, and reliable, this is an excellent chance to build a rewarding career in a supportive environment with competitive pay and valuable benefits.

Job Requirements

  • High school diploma or general education degree (ged)
  • Valid driver’s license for the state you are applying to work or within a commutable distance from the state
  • One month related experience and/or training or equivalent combination of education and experience
  • Knowledge of principles and processes for providing customer and personal services
  • Ability to read and write standard english language
  • Ability to read and comprehend simple instructions short correspondence and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in one-on-one and small group situations to guests clients and other employees of the organization
  • Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
  • Ability to perform these operations using units of american money
  • Ability to understand 24 hour and military time systems
  • Ability to understand rates applicable to time passed
  • Ability to operate a manual transmission is highly desirable
  • Ability to perform parallel parking

Job Qualifications

  • High school diploma or general education degree (GED)
  • Must hold a valid driver’s license for the state you are applying to work or within a commutable distance from the state
  • One month related experience and/or training or equivalent combination of education and experience
  • Knowledge of principles and processes for providing customer and personal services
  • Ability to read and write standard English language
  • Ability to read and comprehend simple instructions short correspondence and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in one-on-one and small group situations to guests clients and other employees of the organization
  • Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
  • Ability to perform these operations using units of American money
  • Ability to understand 24 hour and military time systems
  • Ability to understand rates applicable to time passed
  • Ability to operate a manual transmission is highly desirable
  • Ability to perform parallel parking

Job Duties

  • Maintain pleasant friendly and professional demeanor with all guests coworkers and clients
  • Acknowledge and greet guests within five feet with a professional and friendly demeanor
  • Use guest last names during interactions
  • Use salutation of the day and welcome guests to the location
  • Practice proper Towne Park phone etiquette
  • Park and retrieve vehicles while driving slowly and cautiously
  • Assist guests with bell services and luggage storage as needed
  • Open all vehicle and hotel doors for guests
  • Assist guests with directions taxis reservations and other inquiries
  • Provide guests with information about outlets meeting rooms and/or amenities of the facility as well as main attractions in the area
  • Deliver messages items and/or guest amenities as requested
  • Shuttle guests to appropriate places approved by the location
  • Explain parking rates and retrieval procedures to guests upon arrival
  • Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
  • Complete and maintain all ticket information including key tag guest folio location of vehicle damage survey and claim check receipt
  • Consistently complete location on all key tags after parking vehicle
  • Calculate and collect revenue for vehicles when needed

Job Criteria

Experience

Entry Level (1-2 years)


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