Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $10.75 - $17.00
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a recognized leader in the gaming and entertainment industry, boasting an impressive portfolio that includes 43 destinations across North America. The company has carved a niche as a premier provider of integrated entertainment, sports content, and casino gaming experiences. This extends beyond traditional gaming halls to include innovative online platforms such as theScore Bet Sportsbook and Casino®, which offer dynamic online sports betting and iCasino options. PENN Entertainment's commitment to excellence is reflected not only in its expansive reach and innovative offerings but also in its dedication to fostering a vibrant, inclusive, and diverse workplace culture.
The company places great emphasis on the career growth and development of its team members. Employees at PENN Entertainment enjoy support designed to enhance their professional possibilities and well-being, underscoring the company’s approach to creating a supportive and growth-oriented work environment. With competitive total rewards packages that include wellness initiatives designed to support financial, physical, and mental health, PENN Entertainment ensures its employees have access to comprehensive benefits like day-one medical coverage, 401(k) matching, and annual performance bonuses. Paid time off policies are generous and improve with tenure, reflecting the company’s commitment to employee satisfaction and retention.
The role available within PENN Entertainment focuses on delivering exceptional guest service in a fast-paced, dynamic casino environment. This position is crucial in upholding the company’s reputation for fun, safety, and professionalism. Responsibilities for this role include personalized guest service that recognizes and uses guest names, resolving service issues promptly and efficiently, and actively promoting casino events and programs. As an ambassador of goodwill, the employee will participate actively in customer and public relations functions, including appearing in publicity photos to help represent the brand positively.
A key part of the role involves providing fast, friendly, and professional beverage service to guests, ensuring round times don't exceed 20 minutes and that trays are fully stocked and carried correctly throughout each service round. Equally important is the responsibility of monitoring guest alcohol consumption and intervening according to established guidelines to ensure a safe environment for all patrons. The position also involves handling money accurately as per company procedures, maintaining a clean and well-stocked workstation, and collaborating effectively with beverage servers, bartenders, barbacks, supervisors, and other team members to ensure seamless service delivery.
Candidates who join PENN Entertainment can expect to work in an environment that is often lively and vibrant, with an emphasis on team collaboration, excellent communication skills, and a customer-first mindset. The role requires physical mobility, the ability to work at a fast pace in sometimes noisy and crowded settings, and adherence to professional appearance standards. This opportunity promises not just a job, but a career path where employees can thrive, grow, and make a meaningful impact in an industry that is constantly evolving. Whether working nights, weekends, or holidays, the role offers a chance to be part of a company that genuinely values fun, inclusion, and the success of each team member.
The company places great emphasis on the career growth and development of its team members. Employees at PENN Entertainment enjoy support designed to enhance their professional possibilities and well-being, underscoring the company’s approach to creating a supportive and growth-oriented work environment. With competitive total rewards packages that include wellness initiatives designed to support financial, physical, and mental health, PENN Entertainment ensures its employees have access to comprehensive benefits like day-one medical coverage, 401(k) matching, and annual performance bonuses. Paid time off policies are generous and improve with tenure, reflecting the company’s commitment to employee satisfaction and retention.
The role available within PENN Entertainment focuses on delivering exceptional guest service in a fast-paced, dynamic casino environment. This position is crucial in upholding the company’s reputation for fun, safety, and professionalism. Responsibilities for this role include personalized guest service that recognizes and uses guest names, resolving service issues promptly and efficiently, and actively promoting casino events and programs. As an ambassador of goodwill, the employee will participate actively in customer and public relations functions, including appearing in publicity photos to help represent the brand positively.
A key part of the role involves providing fast, friendly, and professional beverage service to guests, ensuring round times don't exceed 20 minutes and that trays are fully stocked and carried correctly throughout each service round. Equally important is the responsibility of monitoring guest alcohol consumption and intervening according to established guidelines to ensure a safe environment for all patrons. The position also involves handling money accurately as per company procedures, maintaining a clean and well-stocked workstation, and collaborating effectively with beverage servers, bartenders, barbacks, supervisors, and other team members to ensure seamless service delivery.
Candidates who join PENN Entertainment can expect to work in an environment that is often lively and vibrant, with an emphasis on team collaboration, excellent communication skills, and a customer-first mindset. The role requires physical mobility, the ability to work at a fast pace in sometimes noisy and crowded settings, and adherence to professional appearance standards. This opportunity promises not just a job, but a career path where employees can thrive, grow, and make a meaningful impact in an industry that is constantly evolving. Whether working nights, weekends, or holidays, the role offers a chance to be part of a company that genuinely values fun, inclusion, and the success of each team member.
Job Requirements
- Must be 21 years of age
- high school diploma or equivalent
- read, write legibly, understand and speak English
- excellent customer service and communication skills
- count money and change correctly
- know or is able to learn tray service and cocktail ingredients
- available to work required schedule which may include nights, weekends, holidays and overtime as needed
- must meet professional appearance standards as prescribed by company policy
- must be physically mobile with reasonable accommodation
- must be able to respond to visual and oral cues
- must be able to lift and carry 20 lbs (full cocktail tray) for extended periods of time
- able to tolerate noise and bright lights
- able to work at a fast pace in often crowded and noisy environment
- physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
- employee could be exposed to an environment containing unrestricted second-hand tobacco smoke
Job Qualifications
- High school diploma or equivalent
- excellent customer service and communication skills
- ability to count money and change correctly
- knowledge or ability to learn tray service and cocktail ingredients
- ability to meet professional appearance standards
- physical mobility with reasonable accommodations
- ability to respond to visual and oral cues
- ability to lift and carry 20 lbs (full cocktail tray) for extended periods
- ability to tolerate noise and bright lights
- ability to work at a fast pace in crowded and noisy environment
- ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance
- willingness to work nights, weekends, holidays and overtime as needed
- ability to work well with others
Job Duties
- Providing personalized service and uses guest name
- resolving service problems according to guidelines
- serving as ambassador of goodwill while working and at customer and public relations functions
- promoting casino events and programs
- providing fast 20 minute or less round time, friendly, professional beverage service to casino guests
- monitoring guest consumption of alcohol and intervenes as needed according to guidelines
- taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests
- providing service of complimentary beverages including coffee and water
- handling money according to procedure
- working well with others especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- maintaining clean and stocked workstation
Job Criteria
Experience
No experience required
Job Location
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