Mobility & Parking Services Attendant/Monitor - Parking Garages

The City operates a comprehensive network of off-street parking facilities designed to provide convenient, secure, and efficient parking solutions for residents, visitors, and businesses within the area. Recognized as a municipal entity committed to delivering exceptional public services, the City prioritizes customer service and operational excellence in managing these parking assets. These facilities include multi-level garages and surface lots that cater to a wide variety of transportation needs, supporting community mobility and economic activity within the city center. The City is devoted to ensuring that its parking infrastructure operates smoothly, safely, and remains accessible to all users at competitive rates. The City values responsible management practices, financial accountability, and the use of technology to enhance the customer experience and streamline operations. Employment with the City offers a stable, public sector career path, emphasizing integrity, teamwork, and a commitment to serving the community. This role is classified as a part-time position and operates on a scheduled basis that includes Thursday through Sunday shifts from 9 am to 7:30 pm. The role supports the City’s mission of fostering an easy-to-navigate parking environment that is both user-friendly and efficiently managed through professional oversight and customer-centric service delivery.

The position of Customer Service and Monitoring Officer is integral to the daily operations of the City’s off-street parking facilities. The position entails direct responsibility for customer service, revenue collection, operational monitoring, and maintenance support, all dedicated toward seamless facility functioning and positive patron experiences. The role involves handling monetary transactions, balancing cash receipts, assisting customers with inquiries and directions, and ensuring compliance with parking rules and regulations. Additionally, successful candidates will perform hourly facility rounds, monitoring security cameras, operating communication devices, and conducting basic equipment repairs to maintain functionality within the garages. The position requires customer interaction skills, problem-solving abilities, and the capacity to respond promptly to operational needs, including issuing parking tickets and supporting related administrative tasks. This dynamic role demands a professional who can balance both customer service and operational responsibilities in a busy parking environment. Experience with cash handling, knowledge of parking systems, and a proactive approach to facility oversight are essential for success. The City offers an opportunity to work in a vital service area that impacts daily urban mobility and community satisfaction, providing a rewarding experience for individuals dedicated to public service and operational excellence in a municipally managed infrastructure environment.