Job Overview
Compensation
Salary
Range $38,850.00 - $42,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Training and Development
Employee assistance program
flexible schedule
Job Description
The organization is a dedicated mental health and substance abuse support provider located in North Carolina, specializing in delivering critical peer support services to individuals coping with mental illness and/or substance use disorders. As a vital part of the community health network, this establishment operates under the North Carolina Certified Peer Support Specialist Program, ensuring that peer support specialists are adequately trained and certified to offer quality assistance based on their lived experiences. This program recognizes the unique value of individuals who have experienced recovery firsthand, enabling them to offer empathy-driven support that complements traditional mental health services. Peer Support Specialists play an essential role in recovery by connecting with others on a deeply personal level, fostering hope, resilience, and empowerment through shared understanding.
The role of the Peer Support Specialist within this organization is extensively focused on providing immediate crisis intervention and ongoing support to recipients around the clock, operating 24/7/365 to ensure accessibility whenever help is needed. Responsibilities include telephonic crisis response, face-to-face assessments, development of personalized crisis plans prior to discharge, detailed documentation, and continuous monitoring of psychiatric or addiction symptoms. These specialists act as a bridge, coordinating movement across different levels of care and assisting with discharge planning aimed at smooth community reintegration following hospitalization or residential stays.
Further, the position carries supervisory duties over Peer Support Paraprofessionals and emphasizes strict adherence to confidentiality under HIPAA guidelines, consumer rights, and agency policies. Peer Support Specialists are expected to maintain professional teamwork, participate in mandatory meetings, and stay current with all required training to ensure compliance and efficacy in service delivery. This role demands compassion, reliability, and an intrinsic motivation to support others through recovery journeys with respect and dignity.
Ideal candidates are individuals who bring lived experience of recovery, a spirit of service, and the ability to navigate complex crisis situations calmly and effectively. This position not only requires technical competence but also dedication to nurturing trust and hope within the community. Employment type is full-time, with a strong emphasis on continuous availability and responsiveness that aligns with emergency mental health services. This specialized role is critical in fostering recovery-oriented systems that prioritize peer-led support as a cornerstone for mental health and substance use disorder services.
The role of the Peer Support Specialist within this organization is extensively focused on providing immediate crisis intervention and ongoing support to recipients around the clock, operating 24/7/365 to ensure accessibility whenever help is needed. Responsibilities include telephonic crisis response, face-to-face assessments, development of personalized crisis plans prior to discharge, detailed documentation, and continuous monitoring of psychiatric or addiction symptoms. These specialists act as a bridge, coordinating movement across different levels of care and assisting with discharge planning aimed at smooth community reintegration following hospitalization or residential stays.
Further, the position carries supervisory duties over Peer Support Paraprofessionals and emphasizes strict adherence to confidentiality under HIPAA guidelines, consumer rights, and agency policies. Peer Support Specialists are expected to maintain professional teamwork, participate in mandatory meetings, and stay current with all required training to ensure compliance and efficacy in service delivery. This role demands compassion, reliability, and an intrinsic motivation to support others through recovery journeys with respect and dignity.
Ideal candidates are individuals who bring lived experience of recovery, a spirit of service, and the ability to navigate complex crisis situations calmly and effectively. This position not only requires technical competence but also dedication to nurturing trust and hope within the community. Employment type is full-time, with a strong emphasis on continuous availability and responsiveness that aligns with emergency mental health services. This specialized role is critical in fostering recovery-oriented systems that prioritize peer-led support as a cornerstone for mental health and substance use disorder services.
Job Requirements
- Complete Division of MH/DD/SAS approved 40 hour Peer Support Specialist training
- have valid certification from training
- have at least 20 additional hours of relevant training
- submit two personal reference forms
- have minimum of one year experience in crisis management services
- be at least 18 years old
- be a current or former consumer of mental health or substance abuse services
- hold appropriate professional license or credentials if applicable
- maintain ongoing required training
- comply with HIPAA
- capable of operating office equipment
- able to work 24/7/365 on crisis response
- supervise peer paraprofessionals
- adhere to agency policies and documentation standards
Job Qualifications
- Be a current or former consumer of mental health and/or substance abuse services
- have a minimum of 1 year of demonstrated recovery time between diagnosis and application
- be at least 18 years of age
- have completed a Division of MH/DD/SAS approved 40 hour Peer Support Specialist training with valid certificate
- have completed an additional 20 hours of relevant training with valid certificates
- have submitted two personal reference forms per state requirements
- possess at least one year of experience providing crisis management services in assertive outreach, assertive community treatment, emergency department or other 24/7 crisis response settings
- hold a license, certificate, registration or permit issued by a governing human service board (except nursing)
- hold a Master’s degree in a human service area with one year experience working in the field
- or hold a Bachelor’s degree in human services with two years experience working with individuals
- or hold a Bachelor’s degree outside human services with four years experience working with individuals
Job Duties
- Provide crisis response for recipient 24/7/365
- provide immediate telephonic response to assess crisis and determine the risk, mental status, medical stability and appropriate response
- provide face-to-face response as needed
- develop a Crisis Plan before discharge for new recipients and revise existing plans in Person Centered Plans
- obtain authorization for additional services after the first 32 units of service
- complete documentation of full service notes daily in black ink
- coordinate movement across levels of care and discharge planning
- monitor and manage psychiatric and/or addiction symptoms
- provide linkage to appropriate services including transportation
- supervise Peer Support Paraprofessionals
- forward documentation timely to designated staff
- maintain recipients' self-respect, dignity, and physical safety
- collaborate cooperatively with staff and relate favorably to recipients and families
- attend mandatory meetings and provide advance notice if unable
- receive supervision from Mobile Crisis Management Director or Designee
- report changes in consumer condition, family situation or needs
- report accidents, incidents, suspected abuse or neglect
- be familiar with agency policies, emergency service protocols, medication administration regulations, and HIPAA guidelines
- assure consumer rights and confidentiality
- operate necessary office equipment
- maintain current training required by the agency
- perform other duties as required by circumstances
Job Criteria
Experience
No experience required
Job Location
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