Mobile Concierge (Bellman)

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Job Description

Marriott Marquis Houston is a prominent luxury hotel located in the heart of Houston, Texas. As part of Marriott International, a global leader in the hospitality industry, this hotel is known for delivering exceptional guest experiences through superior service, elegant accommodations, and a wide range of amenities. The Marriott Marquis brand prides itself on blending local culture with world-class luxury, creating a unique and memorable stay for every guest. This particular location at 1777 Walker Street offers easy access to Houston's vibrant entertainment, dining, and business districts, making it a preferred choice for travelers from around the world.
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Job Requirements

High school diploma or equivalent
customer service experience
ability to lift and move objects up to 50 pounds independently
willingness to assist with heavier luggage items
ability to stand, walk, or sit for long periods
proficiency in clear verbal communication
ability to follow safety policies and procedures
availability to work full-time
commitment to providing excellent guest service
ability to maintain professional appearance
no supervisory experience required
no special certifications required

Job Qualifications

High school diploma or equivalent
general educational development certificate (GED)
customer service experience preferred
ability to communicate clearly and professionally in English
strong interpersonal skills
ability to work effectively as part of a team
familiarity with basic safety and security procedures
physical ability to perform the duties required
commitment to upholding company standards and policies

Job Duties

Greet and escort guests to their rooms
open doors and assist guests and visitors entering and leaving the property
inform guests about amenities, services, and operating hours
identify and explain room features such as key card usage and minibar operation
transport luggage to and from rooms and designated areas
assist with storing and retrieving luggage
help guests and visitors enter and exit vehicles including loading and unloading luggage
arrange transportation services such as taxis and shuttle buses as requested
communicate parking procedures to guests and visitors
comply with all safety policies and procedures
report maintenance issues, hazards, accidents, or injuries
complete safety training and certifications
maintain professional appearance and uniform
protect guest privacy and company property
support coworkers with dignity and respect
contribute to team goals
meet quality assurance standards
move, lift, transport, and place objects under 50 pounds independently
assist with heavier items over 75 pounds
stand, walk, or sit for extended periods during shifts
move at required speeds to respond to work situations
read and verify information visually
perform physical activities such as reaching, bending, twisting, and climbing
remain alert for potential security concerns
perform other reasonable duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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