Mobile Associate, Store in Store - Retail Sales

T-Mobile USA, Inc. is a leading wireless carrier known for its innovative approach to telecommunications and commitment to customer satisfaction. As one of the major players in the telecommunications industry, T-Mobile stands out by investing heavily in its employees to foster a culture of teamwork, growth, and success. The company values its workforce by offering a comprehensive Total Rewards Package that includes competitive base salaries, annual stock grants, participation in an employee stock purchase plan, 401(k) plans, and access to professional money coaching year-round. This package ensures that employees experience the same dedication and support given to customers, creating an environment labeled as “Unstoppable.”

This job opening is for the position of Mobile Associate, Store-in-Store, an essential role within T-Mobile's Retail Team. Mobile Associates are brand ambassadors who bring the T-Mobile experience to life inside partner retail locations, dealing directly with customers in high-traffic environments. The role requires an individual who thrives on technology, adapts quickly to evolving customer needs, and embraces the constantly changing retail experience. Mobile Associates are experts in engaging customers through meaningful, consultative interactions that educate, demonstrate, and recommend T-Mobile products and services to deliver tailored solutions.

The position is fully committed to doing business “the Right Way” by exceeding performance targets through sales excellence, exceptional customer service, and adherence to quality sale metrics. Mobile Associates use digital tools extensively to enhance the customer journey, employing solution-based selling techniques and ensuring customers understand how to utilize T-Mobile’s app for self-service. Training is provided during the initial 90 days, which includes an hourly base pay of $19.50 plus an additional $5.00 per hour during training. After training, employees progress to the Mobile Expert role, becoming eligible for an annual incentive target of $18,000 or more depending on performance and full-time status. Overall, all employees at T-Mobile are guaranteed to earn at least $20/hour inclusive of base pay and incentives, paired with eligibility for an annual stock grant.

T-Mobile promotes a customer-obsessed culture where employees engage customers with passion, friendliness, and personalized attention. They are entrusted with responsibilities ranging from operational duties like securing kiosks and assets to building relationships with nearby leadership teams to support account setup and device servicing. The company’s flexible benefit offerings cater to a diverse workforce, covering medical, dental, and vision insurance, paid time off, parental leave, tuition assistance, disability coverage, and even additional perks like pet insurance and commuter programs.

Overall, this role is ideal for individuals who are keen on expanding their careers in retail sales and customer service with a leading telecommunications company known for innovation, growth opportunities, and a supportive workplace environment.