Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA, Inc., known as the Un-carrier, is a leading wireless communications company dedicated to revolutionizing the mobile experience for customers across the United States. T-Mobile is recognized for its innovative approach to wireless technology, its disruptive nationwide network, and its vibrant company culture focused on inclusivity, growth, and customer obsession. With a strong commitment to investing in its employees, T-Mobile offers a Total Rewards Package that ensures team members receive competitive compensation, stock ownership opportunities, and comprehensive benefits.

The Mobile Associate, Store-in-Store role at T-Mobile is a critical position within the Retail Team designed to bring the T-Mobile brand to life inside National Sales partner locations. This role thrives in a bustling, high-traffic retail environment where active engagement with customers is essential. Mobile Associates act as energetic ambassadors, creating excitement about T-Mobile’s products and services while excelling in sales performance and customer satisfaction.

Mobile Associates are passionate about the connected world and are adept at staying current with evolving technology innovations and customer needs. They build strong relationships with customers through meaningful, personalized interactions. Their ability to identify customer needs, educate clients about wireless solutions, and demonstrate the value of T-Mobile products sets them apart. They use digital tools extensively to improve customer experience and onboarding, ensuring customers feel confident using the T-Mobile app and self-serve options for their wireless needs.

This position offers a competitive hourly base pay of $20.50 plus an additional $5.00 per hour during training. After completing on-the-job training, associates are promoted to the Mobile Expert role and eligible for an annual incentive target of approximately $18,000, with all employees guaranteed to earn at least $20 per hour inclusive of base pay and incentives. Additionally, every T-Mobile employee is eligible for annual stock grants, underscoring the company's commitment to wealth-building opportunities and employee ownership.

T-Mobile's culture encourages continuous learning and growth through regular training on products, processes, and customer service excellence. As part of their daily responsibilities, Mobile Associates collaborate with nearby store locations, secure store assets, and contribute to the smooth operation of the retail environment. They are customer-obsessed professionals who build rapport, trust, and loyalty with each interaction, proactively engaging potential customers, managing referrals, and driving sales activity.

At T-Mobile, employee benefits exemplify the spirit of One Team, Together. Full- and part-time employees enjoy access to a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, paid holidays, parental and family leave, flexible spending accounts, 401(k), and stock purchase plans. Additional perks include family-building benefits, childcare subsidies, tuition assistance, commuter programs, and more. T-Mobile values an inclusive workplace where all decisions regarding employment are made without discrimination, fostering a respectful, supportive, and dynamic work environment.

This role requires a high school diploma or GED, at least six months of customer service or retail sales experience, and a passion for delivering exceptional customer experiences. Being part of T-Mobile means joining an environment where career growth is encouraged, and employees are empowered with the tools, knowledge, and support to reach their full potential. T-Mobile does not just offer jobs; it offers careers filled with opportunity and advancement, all within a culture that champions diversity, equity, and inclusion. If you are ready to be unstoppable and thrive in a fast-paced, technology-focused retail role, the Mobile Associate, Store-in-Store position at T-Mobile is the perfect fit for you.