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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.75 - $21.25
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Paid holidays
Employee assistance program
Job Description
Mixed Pet Veterinary Hospital is a well-established general practice veterinary clinic located in Charlotte, North Carolina, serving the companion animals of the local community and surrounding areas. Known for providing compassionate and comprehensive pet care, the hospital prides itself on employing a dedicated team that includes a dental residency trained veterinarian alongside experienced professionals passionate about delivering tailored care. The team emphasizes a welcoming and trustworthy culture underpinned by positive, ongoing education and professional development. This combination ensures that each patient receives the highest standard of veterinary care in a supportive and client-friendly environment.
The Client Service Representative ... Show More
The Client Service Representative ... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience working with animals preferred
- Basic computer proficiency including email and practice management software
- Able to perform basic math for cash handling and billing
- Strong communication skills
- Ability to handle emotionally challenging situations professionally
- Ability to lift and carry up to 50 pounds
- Flexible schedule availability
- Comfortable with standing and walking for extended periods
Job Qualifications
- High school diploma or equivalent required
- Previous experience working with animals preferred
- veterinary or animal care background strongly valued
- Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools
- Accurate data entry and record-keeping skills
- Able to perform basic math for cash handling, billing, and appointment management
- Manual dexterity required for typing, filing, and handling patients or supplies
- Strong written and verbal communication skills
- able to communicate clearly with clients, team members, and veterinarians
- Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations
- Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds
- Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday
- Professional, neat appearance consistent with hospital standards
Job Duties
- Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly
- Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes
- Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages
- Schedule, confirm, and forward book appointments, routing requests appropriately
- triage patients based on urgency
- Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages
- Handle sensitive situations such as euthanasia, test results, payments with tact and professionalism
- Maintain accurate patient records, request and attach prior records, and ensure charges are captured
- Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals
- Fill veterinary prescriptions accurately and provide instructions to clients
- Assist with over-the-counter product sales and maintain inventory
- Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks
- Maintain a clean, organized, and safe hospital environment
- follow safety and hygiene protocols
- Participate in opening, closing, and weekend duties as assigned
- Perform all other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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