Mixed Pet Veterinary Hospital - CSR

Mixed Pet Veterinary Hospital is a well-established general practice veterinary clinic located in Charlotte, North Carolina, serving the companion animals of the local community and surrounding areas. Known for providing compassionate and comprehensive pet care, the hospital prides itself on employing a dedicated team that includes a dental residency trained veterinarian alongside experienced professionals passionate about delivering tailored care. The team emphasizes a welcoming and trustworthy culture underpinned by positive, ongoing education and professional development. This combination ensures that each patient receives the highest standard of veterinary care in a supportive and client-friendly environment.

The Client Service Representative (CSR) plays a crucial role within this team, serving as the initial point of contact and the face of the hospital for clients and their pets. The position is essential in creating a positive and lasting impression that aligns with the hospital’s mission of excellent patient care and client communication. The CSR is responsible for managing client interactions with professionalism, empathy, and attentiveness both in person and over the phone. This role requires balancing administrative duties with compassionate client support in a high-volume veterinary practice setting. The CSR assists with scheduling and appointment management, client communications, and maintaining accurate patient records, thus supporting smooth hospital operations and enhancing overall client satisfaction.

Working as a CSR at Mixed Pet Veterinary Hospital means more than just answering phones and processing payments; it encompasses being a vital part of the veterinary healthcare journey for pets and their families. The CSR manages check-in and check-out, coordinates follow-ups, handles sensitive communications regarding test results or euthanasia with tact and professionalism, and ensures transactions are processed accurately. Additionally, the role involves assisting with veterinary prescription fulfilment, over-the-counter product sales, and supporting veterinary and technical staff with patient care. The hospital environment is maintained clean, organized, and safe, with the CSR contributing to safety protocols and participating in operational duties such as opening, closing, and weekend shifts as required.

This full-time position requires a flexible schedule to cover all hours the hospital operates and offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) retirement plan, paid time off, paid holidays, and an employee assistance program. The CSR role is ideal for someone who combines strong communication and organizational skills with a genuine love for animals, who can maintain composure and professionalism in both routine and emotionally sensitive situations, and who is eager to contribute to a respected veterinary practice focused on compassionate care and client service excellence.