Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities

Job Description

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to excellence, diversity, and innovation. Among its prestigious portfolio is W Hotels, a dynamic and forward-thinking brand that aims to redefine luxury hospitality through unique, personalized experiences. Located in Philadelphia, Pennsylvania, the W Hotels brand embodies a culture of curiosity, inclusivity, and open-mindedness, inviting guests to explore new possibilities while feeling truly valued and pampered. The location at 1439 Chestnut St serves as a vibrant hub for both locals and visitors seeking a memorable stay infused with creativity and exceptional service.

This position is for a Guest Service Support Expert within the Food and Beverage category, offering full-time, non-management employment with Marriott International. The role focuses on supporting food and beverage operations to enhance guest experiences. Unlike typical jobs that merely focus on food delivery, this position contributes to crafting an immersive dining atmosphere where guests feel welcomed and valued throughout their visit. The Guest Service Support Expert plays a vital role in ensuring that every transaction and interaction feels seamless and part of the overall experience.

Key responsibilities include assisting the kitchen staff, setting tables, replenishing supplies, and maintaining cleanliness and order in food and beverage areas. The role demands physical stamina, as it involves standing, walking, and moving across various surfaces for extended periods. The successful candidate must also be capable of managing manual tasks such as lifting objects up to 25 pounds independently and up to 50 pounds with assistance, bending, twisting, stooping, and other movements essential for daily operations.

This position requires adherence to safety standards, organizational policies, and quality benchmarks to maintain a professional and welcoming environment. Uniform compliance and personal appearance are important aspects, alongside clear and professional communication skills. The role is ideally suited for individuals passionate about hospitality and eager to contribute to a team that values innovation and exceptional guest service.

No prior related work experience is necessary, though previous experience in a food and beverage setting is preferred. There is no supervisory responsibility associated with this role. Education requirements include a high school diploma or GED equivalent. Marriott International deeply values diversity and inclusiveness and is proud to be an equal opportunity employer. The company fosters a workplace where associates from various backgrounds and experiences can thrive, contributing to the strength of the organization.

Joining W Hotels means becoming part of a global team dedicated to creating memorable moments for guests, where innovation meets tradition and luxury meets accessibility. Prospective candidates who identify as original, innovative, and future-focused will find this opportunity fulfilling and transformational. Marriott International encourages all applicants who share a passion for delivering outstanding guest experiences to apply and embark on a career path full of potential and growth.

Job Requirements

  • high school diploma or GED equivalent
  • no related work experience required
  • ability to stand, sit, or walk for extended periods
  • capable of lifting 25 pounds independently and 50 pounds with assistance
  • able to work on uneven or slippery surfaces
  • adherence to uniform and appearance standards
  • professional communication skills

Job Qualifications

  • high school diploma or GED equivalent
  • preferred experience in food and beverage environment
  • no supervisory experience required
  • ability to communicate professionally
  • capable of following company policies and procedures

Job Duties

  • set tables
  • assist kitchen staff
  • clean work areas
  • replenish supplies
  • follow safety and quality standards
  • manage menu information
  • handle physical tasks such as lifting and moving items

Job Criteria

Experience

No experience required


Job Location

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