Mission Services Coordinator

Make-A-Wish Michigan is a renowned nonprofit organization dedicated to creating life-changing wishes for children with critical illnesses. By granting these wishes, the organization brings hope, strength, and joy to children and their families across the state of Michigan. Supported by a passionate team and a broad network of volunteers and donors, Make-A-Wish Michigan plays a crucial role in improving the emotional and psychological well-being of children facing serious health challenges. The organization focuses on fulfilling the deepest wishes of these children, whether it be meeting a hero, going on a dream vacation, or experiencing something extraordinary that brings light to their lives during difficult times. Located in Southfield, MI, the organization operates through various departments, including Mission Delivery, which ensures the smooth and meaningful execution of each wish.

The role of Mission Services Coordinator is integral to the success of Make-A-Wish Michigan’s mission. Reporting directly to the Senior Director of Mission Services and classified as an hourly, non-exempt position, this role is designed for a highly organized and detail-oriented professional who thrives on coordinating multiple operational aspects to enhance the wish delivery process. The Mission Services Coordinator is responsible for providing comprehensive administrative and cross-functional support within the Mission Delivery Team. This includes volunteer onboarding and engagement, logistical support, supply chain coordination, Salesforce data management, and general operational duties. By managing these essential tasks efficiently, the coordinator enables the Mission Delivery Team to concentrate fully on creating impactful and memorable wish experiences for children and their families.

In this role, the coordinator supports volunteer processes such as application processing, onboarding workflows, assignment to wish teams, and maintenance of compliance documentation, including background checks and conflict of interest forms. The position also involves scheduling meetings, preparing materials, managing files, generating reports, and assisting with data tracking to promote operational efficiency. The coordinator plays a critical part in ensuring the smooth distribution of supplies, which involves preparing welcome gifts and packets for families, volunteers, and events. Accurate and timely updates in Salesforce about wish child preferences and related data are essential responsibilities that help maintain personalized and meaningful wish experiences.

Beyond administrative duties, the coordinator supports events and mission moments, including community engagement, hospital events, alumni gatherings, and wish reveals. They coordinate logistics such as ordering supplies, managing in-kind donations, and organizing character appearances during wish experiences. Adherence to national policies and compliance standards is also a key component, ensuring Make-A-Wish Michigan meets all governance and performance benchmarks. This role is an excellent opportunity for candidates passionate about the mission of Make-A-Wish and eager to contribute to a team effort that brings joy and hope to children with critical illnesses. The ideal candidate will exhibit excellent customer service skills, strong organizational abilities, a professional demeanor, and the proactive mindset required to manage multiple priorities and support continuous improvement within the organization.