Mission Inn Restaurant Food Runner

Job Overview

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Compensation

Hourly
Exact $16.90
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Benefits

Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities

Job Description

Pyramid Global Hospitality is a renowned hospitality management company that places a strong emphasis on fostering a People First culture. The company is widely recognized for its dedication to creating a supportive and inclusive work environment that promotes diversity, growth, development, and employee wellbeing. Pyramid Global Hospitality manages an impressive portfolio of over 230 properties worldwide, offering employees a wealth of opportunities within its vast network. Known for valuing its employees, the company provides comprehensive employee benefits, including health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and exclusive employee rates on hotel stays. Additionally, there is a strong focus on ongoing training and development programs aimed at helping staff build valuable skills and advance their careers within the hospitality industry. Whether employees are new to the field or seasoned professionals, Pyramid Global Hospitality fosters a collaborative and supportive workplace culture that encourages success, meaningful relationships, and exceptional guest experiences.

One iconic property within the Pyramid Global Hospitality portfolio is The Mission Inn Hotel & Spa, located in Riverside, California. This legendary AAA Four-Diamond hotel is a National Historic Landmark featuring 238 guest rooms and over 160,000 square feet of meeting and event space. Spanning an entire city block, The Mission Inn Hotel & Spa is steeped in rich history and architectural beauty, offering a unique and dynamic environment for hospitality professionals. The hotel prides itself on delivering exceptional service while preserving the legacy of this historic property. Team members at The Mission Inn work in a community-driven culture marked by collaboration and connection. The hotel offers opportunities across various departments including guest services, food and beverage, housekeeping, sales, and events, providing a platform for individuals at all career stages to thrive.

The Mission Inn is currently seeking a highly motivated and customer-focused Room Service Runner to join their team. This role is integral to ensuring guests enjoy a memorable dining experience in their rooms by accurately taking orders over the phone and efficiently delivering food and beverages. The Room Service Runner must be familiar with the hotel’s menus, ingredients, wine list, and operational hours of all food and beverage outlets. In addition to handling the orders, the position involves collecting signed checks, reconciling daily sales, and assisting with the collection and proper breakdown of trays and other food and beverage items from guest rooms. Maintaining high standards of personal appearance, equipment cleanliness, and adherence to service etiquette are essential duties. This role offers a tremendous opportunity for professional growth within a world-class hospitality property, ideal for individuals with an engaging personality, a passion for delivering top-notch guest experiences, and the ability to thrive in a fast-paced environment. Compensation for this position starts at $16.90 per hour, with Pyramid Global Hospitality committed to equal opportunity employment and fostering workplace diversity and inclusion.

Job Requirements

  • High school diploma or equivalent
  • Prior experience in hospitality or food and beverage service preferred
  • Ability to communicate effectively with guests and team members
  • Physical ability to carry trays and stand for extended periods
  • Basic math skills to handle daily sales reconciliation
  • Willingness to work flexible hours, including evenings, weekends, and holidays

Job Qualifications

  • Engaging and welcoming personality
  • Knowledge of wine, beer, cocktails, and spirits
  • Excellent communication skills
  • Passion for creating an exceptional guest experience
  • Ability to work under pressure in a fast-paced environment

Job Duties

  • Be thoroughly familiar with the menus, ingredients, and methods of preparation for each dish, wine list, as well as hours of operation for all food and beverage outlets
  • Has a thorough knowledge of the room layout and the property in general
  • Is knowledgeable about the hotel and its amenities
  • Collects orders from the kitchen, ensuring they have been prepared correctly
  • Promptly and efficiently delivers to the guest's room
  • Submits signed checks and reconciles daily sales
  • Assists with the collection of Room Service trays and other food and beverage items from the guest rooms
  • Practices all standards of proper service etiquette during the guest's dining experience
  • Consistently delivers courteous, professional service
  • Maintains high standards of cleanliness in personal appearance, equipment, and facility

Job Criteria

Experience

No experience required


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