Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $17.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
matching 401k plan
hotel discounts
Wide variety of discount programs
Equal opportunity employer
Supportive team environment
Job Description
InterContinental Hotels Group (IHG) is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences across a wide portfolio of hotel brands. As a multinational hotel company, IHG operates thousands of hotels worldwide, including luxury, boutique, and full-service accommodations. The company's dedication to creating memorable stays for its guests is supported by a strong culture of teamwork, innovation, and quality service.
As a Full-Time Minibar Attendant at IHG, you play a crucial role in enhancing the guest experience by ensuring that guest room ServiBars, commonly known as minibars, are consistently well-stocked, clean, and maintained to the highest standards. This position requires a hands-on approach to inventory management, attention to detail, and excellent communication skills. You will be responsible for inspecting and replenishing minibars, accurately recording guest consumption with specialized handheld devices, and maintaining the associated storerooms and carts. Your vigilance in reporting any repair needs, along with your ability to perform basic repairs and deep cleaning of ServiBars, directly contributes to guest satisfaction and operational efficiency.
In this role, you are expected to collaborate effectively with multiple hotel departments to promote a unified team environment that prioritizes customer service excellence. Beyond the operational duties, you will ensure that all in-room accessories and promotional materials are present and in good condition, contributing to the overall ambiance and guest comfort. This full-time role demands a strong physical capacity to handle, push, and carry items weighing up to 50 pounds, operate within various hotel areas including guest corridors and service elevators, and perform necessary physical tasks such as bending, lifting, and pulling.
IHG offers a supportive work environment encouraging personal and professional growth. Team members benefit from competitive compensation, access to hotel discounts worldwide, a matching 401k plan, and various discount programs. As an equal opportunity employer, IHG embraces diversity and inclusion, actively welcoming applications from minorities, females, veterans, and individuals with disabilities. This position may require availability during nights, weekends, and holidays, reflecting the hospitality industry's dynamic nature. Join IHG to be part of a global hospitality leader where your contributions truly make a difference, and you have the room to be yourself while helping create extraordinary guest experiences.
As a Full-Time Minibar Attendant at IHG, you play a crucial role in enhancing the guest experience by ensuring that guest room ServiBars, commonly known as minibars, are consistently well-stocked, clean, and maintained to the highest standards. This position requires a hands-on approach to inventory management, attention to detail, and excellent communication skills. You will be responsible for inspecting and replenishing minibars, accurately recording guest consumption with specialized handheld devices, and maintaining the associated storerooms and carts. Your vigilance in reporting any repair needs, along with your ability to perform basic repairs and deep cleaning of ServiBars, directly contributes to guest satisfaction and operational efficiency.
In this role, you are expected to collaborate effectively with multiple hotel departments to promote a unified team environment that prioritizes customer service excellence. Beyond the operational duties, you will ensure that all in-room accessories and promotional materials are present and in good condition, contributing to the overall ambiance and guest comfort. This full-time role demands a strong physical capacity to handle, push, and carry items weighing up to 50 pounds, operate within various hotel areas including guest corridors and service elevators, and perform necessary physical tasks such as bending, lifting, and pulling.
IHG offers a supportive work environment encouraging personal and professional growth. Team members benefit from competitive compensation, access to hotel discounts worldwide, a matching 401k plan, and various discount programs. As an equal opportunity employer, IHG embraces diversity and inclusion, actively welcoming applications from minorities, females, veterans, and individuals with disabilities. This position may require availability during nights, weekends, and holidays, reflecting the hospitality industry's dynamic nature. Join IHG to be part of a global hospitality leader where your contributions truly make a difference, and you have the room to be yourself while helping create extraordinary guest experiences.
Job Requirements
- Ability to handle, carry or push items weighing as much as 50 pounds
- ability to move about the guest corridors, service elevators, and storeroom
- ability to unlock, open, push, pull, bend and lift
- willingness to work nights, weekends, and/or holidays
Job Qualifications
- Basic reading, writing and mathematical skills
- communication skills for interacting with guests and supervisors
- alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency
- ability to read and write when taking and recording inventory, recording consumption, completing paperwork
- basic math skills used when taking inventory and recording consumption
Job Duties
- Inspect and restock guest room ServiBars according to established standards
- accurately record guests consumption using the Servitron hand-held unit or other established method
- ensure that all in-room accessories and promotional materials are in place
- maintain an adequate stock of products on the ServiCart and replenish the cart at the end of the day
- maintain the storeroom in a neat and orderly manner
- report ServiBars and ServiCarts requiring repairs to the Engineering department
- complete basic repairs and deep-cleaning of ServiBars as required
- alert Management of any problems or issues so that prompt, corrective action can be taken where appropriate
- promote teamwork and quality service through daily communication and coordination with other departments
- perform other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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