Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $31.19 - $41.59
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
employee recognition programs
Job Description
JW Marriott is a distinguished member of Marriott International's luxury portfolio, boasting over 100 stunning properties situated in key gateway cities and exclusive resort destinations worldwide. The brand is renowned for its commitment to exceptional hospitality, inspired by the legacy of its founder, J. Willard Marriott. At JW Marriott, the philosophy centers on the belief that associates are the heart of the guest experience. By fostering a supportive and enriching work environment, the brand ensures that its employees feel valued, motivated, and empowered to deliver the highest level of service to guests. JW Marriott offers a unique workplace culture that emphasizes community, camaraderie, and diversity, providing ample opportunities for training, development, and recognition. Associates are encouraged to pursue their passions within a luxury setting that prioritizes holistic well-being, making JW Marriott not just a place to work but a place to thrive. Joining JW Marriott means becoming part of a global team dedicated to the art of hospitality, innovation, and genuine guest care.
The Mini Bar/Refreshment Center Attendant Lead at JW Marriott in New York, NY, is a full-time, non-management role marked by a competitive pay range of $31.19 to $41.59 per hour, including eligibility for service charge compensation. This position plays a vital role in ensuring a positive guest experience with in-room refreshment centers by overseeing a team of attendants. Responsibilities include directing daily operations, managing inventory, maintaining cleanliness, and ensuring all in-room accessories and promotional materials are adequately stocked. The role requires proficiency in using computer software to track sales and assign guest rooms and mandates consistent communication with hotel management regarding any operational concerns.
Beyond operational duties, the Mini Bar Lead acts as a mentor and role model within the department, fostering teamwork, setting performance standards, and ensuring compliance with company safety and security policies. The position demands physical dexterity and stamina, given the need to move throughout the hotel, lift items up to 25 pounds, and perform various physical tasks. Exceptional guest relations skills are essential as the lead engages with guests to anticipate needs, resolve service issues promptly, and deliver a warm, welcoming atmosphere. The role also supports broader food and beverage services by maintaining cleanliness, assisting with opening and closing duties, and ensuring proper inventory management with an eye for detail like expiration dates and product availability.
This position provides a meaningful opportunity to contribute to the legacy of JW Marriott's luxury hospitality while growing professionally within a globally respected hospitality brand. JW Marriott's commitment to equality and its embrace of diverse backgrounds ensures that all associates can belong and thrive. The Mini Bar/Refreshment Center Attendant Lead will find themselves at the heart of an esteemed hotel offering exceptional amenities and services, playing a key role in delivering the memorable experiences that define the JW Marriott guest promise: "Wonderful Hospitality. Always."
The Mini Bar/Refreshment Center Attendant Lead at JW Marriott in New York, NY, is a full-time, non-management role marked by a competitive pay range of $31.19 to $41.59 per hour, including eligibility for service charge compensation. This position plays a vital role in ensuring a positive guest experience with in-room refreshment centers by overseeing a team of attendants. Responsibilities include directing daily operations, managing inventory, maintaining cleanliness, and ensuring all in-room accessories and promotional materials are adequately stocked. The role requires proficiency in using computer software to track sales and assign guest rooms and mandates consistent communication with hotel management regarding any operational concerns.
Beyond operational duties, the Mini Bar Lead acts as a mentor and role model within the department, fostering teamwork, setting performance standards, and ensuring compliance with company safety and security policies. The position demands physical dexterity and stamina, given the need to move throughout the hotel, lift items up to 25 pounds, and perform various physical tasks. Exceptional guest relations skills are essential as the lead engages with guests to anticipate needs, resolve service issues promptly, and deliver a warm, welcoming atmosphere. The role also supports broader food and beverage services by maintaining cleanliness, assisting with opening and closing duties, and ensuring proper inventory management with an eye for detail like expiration dates and product availability.
This position provides a meaningful opportunity to contribute to the legacy of JW Marriott's luxury hospitality while growing professionally within a globally respected hospitality brand. JW Marriott's commitment to equality and its embrace of diverse backgrounds ensures that all associates can belong and thrive. The Mini Bar/Refreshment Center Attendant Lead will find themselves at the heart of an esteemed hotel offering exceptional amenities and services, playing a key role in delivering the memorable experiences that define the JW Marriott guest promise: "Wonderful Hospitality. Always."
Job Requirements
- High school diploma or GED equivalent
- At least 2 years of related work experience
- Ability to lift and move objects up to 25 pounds
- Ability to work full-time schedule
- Strong verbal and written communication skills
- Familiarity with computer systems and software
- Ability to follow safety and security procedures
- Ability to stand or walk for extended periods
- Commitment to teamwork and guest service
- Professional personal appearance
- Willingness to assist with opening and closing duties
- Ability to respond to guest requests promptly
- Maintain confidentiality of proprietary information
Job Qualifications
- High school diploma or GED equivalent
- At least 2 years of related work experience
- Ability to use computer software and systems
- Strong customer service and interpersonal skills
- Knowledge of safety and security policies
- Ability to mentor and lead team members
- Effective communication skills
- Detail-oriented with good organizational abilities
- Ability to perform physical tasks required by the role
- Professional and clean appearance
- Ability to work collaboratively with others
- Understanding of inventory management and quality standards
Job Duties
- Provide direction to mini bar refreshment center attendants
- Assist with opening and closing duties including setting up supplies and tools
- Inventory refreshment centers and replace items as needed
- Maintain cleanliness and appearance of refreshment centers
- Record sales using computer system and restock bars
- Monitor product availability, expiration dates, and inventory levels
- Use software to assign guest rooms to attendants and follow up on notes
- Prepare daily room inventory listings and restocking carts
- Place emergency orders with suppliers
- Respond to guest requests and assign attendants accordingly
- Communicate operational issues with hotel management
- Serve as departmental role model or mentor
- Assist management in establishing goals and performance expectations
- Ensure teamwork and optimum guest service
- Follow safety and security policies and procedures
- Maintain uniform and professional appearance
- Welcome and acknowledge guests
- Address guest service needs promptly
- Develop positive working relationships with team
- Comply with quality assurance standards
- Identify process improvements
- Read and verify information accurately
- Perform physical tasks including lifting up to 25 pounds
- Use proper equipment and personal protective clothing
- Report accidents and unsafe work conditions
- Secure company assets and maintain confidentiality
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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