H-E-B Grocery logo

Midland 02 (Andrews Hwy) True TX BBQ - Order Taker/Runner - Part time

Job Overview

briefcase

Employment Type

Part-time
moneybag

Compensation

Hourly
Range $11.25 - $17.25
clock

Work Schedule

Rotating Shifts
diamond

Benefits

Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Employee Discounts
Training and Development
flexible schedule

Job Description

H-E-B Restaurants is a prominent food service provider known for delivering an exceptional dining experience integrated with high-quality food and customer service. Operating under the reputable H-E-B umbrella, the restaurant division takes pride in its commitment to guest satisfaction through a warm, friendly atmosphere and outstanding culinary offerings. As a leader in the restaurant industry, H-E-B Restaurant focuses on community engagement, innovation in food quality and service efficiency, and a thriving workplace culture. Employing cutting-edge technology alongside traditional hospitality principles, H-E-B Restaurants consistently sets the bar high for customer interaction and gastronomic excellence.

The role of an Order Taker/Runner at H-E-B Restaurant is pivotal to enhancing the overall guest experience. As part of the team, this position involves direct interaction with customers from the moment orders are placed until delivery of food and beverages. This role is designed for those who thrive in fast-paced, customer-facing environments and enjoy delivering memorable service that fosters customer loyalty. The Order Taker/Runner is responsible not only for accurate order taking but also for supporting the preparation of beverages, including alcoholic drinks, and ensuring that the dining and patio areas maintain cleanliness and organization. This position requires an individual who is adept at multitasking, possesses excellent communication skills, and enjoys working as part of a collaborative team.

This part-time position offers a unique opportunity for individuals seeking flexible work hours while being part of a larger, respected brand. The employment type focuses on providing a balanced work-life environment, with a clear pathway for learning and growth in the food service industry. While the salary details are not explicitly provided, H-E-B Restaurants typically offers competitive wages consistent with industry standards, supported by comprehensive training programs such as Alcohol Seller Training and Cash Handling training upon hire.

Beyond order taking, this role contributes actively to sales by utilizing suggestive selling techniques and merchandise presentation to enhance departmental revenue. The Order Taker/Runner also plays a significant role in compliance by adhering to TABC regulations and upholding high standards of food safety and sanitation. Equipment handling, problem resolution, and courteous service delivery are vital aspects of daily responsibilities. Overall, this position is an excellent fit for individuals passionate about customer service, eager to engage in a dynamic work environment, and motivated to contribute to a seamless and enjoyable guest dining experience at H-E-B Restaurants.

Job Requirements

  • 18+ years of age
  • 1+ years of experience in customer service
  • knowledge of restaurant POS systems preferred
  • working understanding of nutrition values and ingredients
  • advanced communication and interpersonal skills
  • strong organization and planning skills
  • computer proficiency
  • reading and writing competence
  • ability to handle guest feedback and resolve conflicts
  • ability to work in a fast-paced retail environment
  • capacity to work extended hours and/or rotating schedules
  • ability to safely maneuver around moving mechanical parts
  • frequent standing and walking
  • ability to occasionally reach, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull, pinch, perform fine motor movements and shoulder circumduction
  • ability to frequently be exposed to fumes, airborne particles, wet and cold conditions
  • ability to occasionally be exposed to heat, ambient temperatures, and loud noise
  • ability to lift and manage weights up to and exceeding 50 lbs
  • commitment to follow safe lifting practices and request assistance when needed

Job Qualifications

  • 1+ years of experience in customer service
  • experience in restaurant point of sale (POS) systems (preferred)
  • working understanding of nutrition values and ingredients
  • advanced communication, interpersonal, and customer service skills
  • organization and planning skills
  • computer skills
  • reading and writing skills
  • ability to handle guest feedback and resolve problems effectively
  • ability to maintain a smile, even when balancing multiple priorities
  • completion of Alcohol Seller Training / Cash Handling training upon hire

Job Duties

  • Builds strong relationships with customers in varying situations
  • takes orders from customers
  • assists with menu and beverage selections, including alcoholic beverages
  • provides detailed information on menu items and specials, and beer and wine
  • serves food, drink, and products to guests
  • processes cash, check, debit, and credit transactions accurately and quickly
  • uses suggestive selling techniques and merchandises effectively to meet guest needs and build department sales
  • interacts positively with customers in person, on the phone, or through technology
  • assists with catering orders as needed
  • addresses complaints
  • resolves problems in a way that builds relationships
  • models teamwork to ensure a great guest experience
  • prepares, packages, merchandises product
  • assists in technical areas as needed

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

Your Profile Is Visible To Hiring Managers Across OysterLink.

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

How Candidates Get Hired Faster

Apply to 2–3 similar roles

Complete profile & get best matches

Check new opportunities daily

Woman chef
Man chef