Midland 02 (Andrews Hwy) True TX BBQ - Order Taker/Runner - Part time
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $17.00 - $1.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule
Employee assistance program
Job Description
H-E-B Restaurant is a well-established retail and dining establishment known for its commitment to delivering exceptional customer service and quality food experiences. As part of the H-E-B brand, the restaurant operates within a dynamic and fast-paced environment that emphasizes guest satisfaction, cleanliness, and adherence to food safety standards. With a rich history and a strong focus on community engagement, H-E-B provides a welcoming atmosphere for guests while maintaining high operational standards. The company is recognized for offering comprehensive training and development opportunities to its employees, ensuring a knowledgeable and motivated workforce that can meet the evolving needs of customers in its restaurant operations.
The Order Taker/Runner position is integral to ensuring a seamless and memorable dining experience at H-E-B Restaurant. This role involves taking guest orders accurately, preparing beverages including alcoholic drinks, delivering food, and maintaining both the dining and patio areas to the highest standards of cleanliness and safety. The position requires a keen focus on customer interaction, where building strong relationships and providing detailed information on menu items and specials is crucial. Order Takers/Runners must be adept at processing various payment methods quickly and accurately while using suggestive selling techniques to enhance guest satisfaction and increase sales.
In addition to customer service duties, this role is responsible for upholding compliance with TABC regulations and store-specific standard operating procedures. Maintaining sanitation in food preparation and beverage areas, cleaning tables, and managing the beverage station are essential elements of the job. The Order Taker/Runner also requires the ability to handle guest feedback gracefully and resolve issues, demonstrating professionalism and a positive attitude even during busy or challenging periods. This role supports teamwork across departments to create a cohesive environment focused on delivering exceptional experiences to every guest.
This position is suitable for individuals who enjoy working in a fast-paced, customer-oriented setting, with responsibilities that include constant movement and physical demands such as lifting up to 50 pounds. Employees are expected to maintain a positive demeanor while juggling multiple priorities, demonstrating excellent communication and interpersonal skills. Training for alcohol selling and cash handling is provided upon hire, ensuring compliance and confidence in service delivery. The H-E-B Restaurant values its team members and offers a supportive workplace where individuals can develop their skills, contribute to the team’s success, and engage with a community-focused brand.
The Order Taker/Runner position is integral to ensuring a seamless and memorable dining experience at H-E-B Restaurant. This role involves taking guest orders accurately, preparing beverages including alcoholic drinks, delivering food, and maintaining both the dining and patio areas to the highest standards of cleanliness and safety. The position requires a keen focus on customer interaction, where building strong relationships and providing detailed information on menu items and specials is crucial. Order Takers/Runners must be adept at processing various payment methods quickly and accurately while using suggestive selling techniques to enhance guest satisfaction and increase sales.
In addition to customer service duties, this role is responsible for upholding compliance with TABC regulations and store-specific standard operating procedures. Maintaining sanitation in food preparation and beverage areas, cleaning tables, and managing the beverage station are essential elements of the job. The Order Taker/Runner also requires the ability to handle guest feedback gracefully and resolve issues, demonstrating professionalism and a positive attitude even during busy or challenging periods. This role supports teamwork across departments to create a cohesive environment focused on delivering exceptional experiences to every guest.
This position is suitable for individuals who enjoy working in a fast-paced, customer-oriented setting, with responsibilities that include constant movement and physical demands such as lifting up to 50 pounds. Employees are expected to maintain a positive demeanor while juggling multiple priorities, demonstrating excellent communication and interpersonal skills. Training for alcohol selling and cash handling is provided upon hire, ensuring compliance and confidence in service delivery. The H-E-B Restaurant values its team members and offers a supportive workplace where individuals can develop their skills, contribute to the team’s success, and engage with a community-focused brand.
Job Requirements
- 18 years or older
- one plus years of experience in customer service
- experience in restaurant POS systems preferred
- completion of alcohol seller training and cash handling training upon hire
- ability to function in a fast-paced retail environment
- ability to work extended and/or rotating schedules
- ability to safely maneuver around moving mechanical parts
- ability to frequently stand, walk, and be exposed to wet and cold conditions
- ability to frequently be exposed to fumes or airborne particles and toxic or caustic materials
- ability to occasionally lift, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push, pull, pinch, perform fine motor movements, shoulder circumduction
- ability to occasionally be exposed to heat, ambient temperatures, and loud noise
- ability to lift and manage loads of 50 pounds
- willingness to ask for assistance when lifting heavy items
Job Qualifications
- One plus years of experience in customer service
- experience in restaurant Point of Sale POS systems preferred
- working understanding of nutrition values and ingredients
- advanced communication, interpersonal, and customer service skills
- organization and planning skills
- computer skills
- reading and writing skills
- ability to handle guest feedback and resolve problems effectively
- ability to maintain a smile even when balancing multiple priorities
Job Duties
- Builds strong relationships with customers in varying situations
- takes orders from customers
- assists with menu and beverage selections including alcoholic beverages
- provides detailed information on menu items and specials and beer and wine
- serves food, drink, and products to guests
- processes cash, check, debit, and credit transactions accurately and quickly
- uses suggestive selling techniques
- merchandises effectively to meet guest needs and build department sales
- interacts positively with customers in person, on the phone, or through technology
- assists with catering orders as needed
- addresses complaints
- resolves problems in a way that builds relationships
- models teamwork to ensure a great guest experience
- prepares, packages, merchandises product
- assists in technical areas as needed
- ensures compliance with TABC regulations
- ensures compliance with department and Store standard operating procedures
- buses and cleans tables
- performs deep clean of dining, ordering, bar areas as needed
- maintains beverage station and bar areas
- maintains sanitation in food and beverage prep areas and display cases
- properly handles, operates, and maintains equipment
- performs other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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