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Mia Italian Clerk

Job Overview

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Employment Type

Part-time
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Paid holidays

Job Description

Hy-Vee is a dynamic and customer-focused grocery retail chain that prides itself on its commitment to quality service and community engagement. Operating across multiple states, Hy-Vee offers a comprehensive range of groceries, bakery items, fresh produce, and specialty foods to diverse customer bases. Known for its friendly, service-oriented staff and clean, well-organized stores, Hy-Vee emphasizes a positive shopping experience highlighted by its promise of "a helpful smile in every aisle." The company values its employees as the foundation of its success and fosters a work environment that encourages teamwork, professionalism, and growth. With a focus on innovation and customer satisfaction, Hy-Vee continues to expand its footprint and service offerings, maintaining a reputation as a reliable and welcoming retail destination for families and individuals alike.

The Mia Italian Express Clerk role at Hy-Vee is an essential position within the Mia Italian Express Department, responsible for delivering outstanding customer service while managing order taking and product preparation tasks. This position is non-exempt and involves working night and weekend shifts, emphasizing the importance of flexibility and dedication to meet customer needs in a timely manner. As a Mia Italian Express Clerk, you will interact directly with customers, taking their orders over the phone or at the counter with a focus on accuracy and efficiency. Moreover, you will assist in ordering and receiving products under the supervision of the department manager, ensuring all items are checked for quality and correctness. This role requires a commitment to maintaining a positive company image through courteous and friendly service, while also providing essential support to team members in a fast-paced environment.

The clerk is tasked with various duties including preparing pizza toppings, handling product inventory, and pre-baking pizza crusts. This role demands attention to detail, particularly in sanitation and product freshness, as well as the ability to operate departmental registers and manage payment transactions when necessary. Furthermore, you are expected to support the department by replenishing products, removing trash promptly, and adhering strictly to personal hygiene and company dress guidelines. The job may also require collaboration with other store departments to ensure overall customer satisfaction. Hy-Vee values employees who demonstrate a growth mindset, professionalism, and customer-focused attitude, all of which are core competencies for success in this role. Working at Hy-Vee as a Mia Italian Express Clerk offers an opportunity to be part of a supportive team that prioritizes quality service, customer engagement, and a satisfying work environment in the grocery retail industry.

Job Requirements

  • High school diploma or equivalent
  • Six months or less of similar or related experience
  • Ability to carry out detailed but uninvolved written or verbal instructions
  • Ability to do simple addition and subtraction
  • Ability to understand and follow verbal or demonstrated instructions
  • Must be physically able to exert up to 20-25 pounds of force occasionally and up to 10 pounds frequently
  • Must be able to perform activities such as climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
  • Available to work night and weekend shifts
  • Willingness to adhere to company hygiene and dress standards

Job Qualifications

  • High school diploma or equivalent
  • Six months or less of similar or related experience
  • Ability to carry out detailed but uninvolved written or verbal instructions
  • Basic math skills including simple addition and subtraction
  • Ability to understand and follow verbal or demonstrated instructions
  • Strong customer service skills
  • Ability to work as part of a team
  • Knowledge of proper sanitation procedures
  • Good communication skills

Job Duties

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
  • Makes an effort to learn customers' names and to address them by name whenever possible
  • Assists customers by escorting them to the products they are looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks to enhance the shopping experience
  • Answers the telephone promptly and provides friendly, helpful service to customers including taking customer orders
  • Takes customer orders at the counter
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
  • Understands and practices proper sanitation procedures and ensures the work area is clean and neat
  • Reviews status and appearance of food for freshness
  • Prepares pizza toppings such as green peppers and onions
  • Orders breads from the bakery or outside
  • Receives product and verifies order
  • Pre-bakes pizza crust for the pizza case
  • Ensures an adequate supply of product is ready and on hand
  • Anticipates product needs daily
  • Prepares, finishes, and replenishes product as necessary
  • Inventories the cold case to determine product replacement needs
  • Runs department registers and handles payments where applicable
  • Removes trash promptly
  • Maintains strict adherence to personal hygiene and dress guidelines
  • Adheres to company policies and store guidelines
  • Reports to work on time as scheduled

Job Criteria

Experience

No experience required


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