Job Overview
Employment Type
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Career development opportunities
Job Description
Hy-Vee is a well-established supermarket chain known for its commitment to customer service and high-quality products. With locations throughout the Midwest, Hy-Vee has earned a reputation as a community-oriented company that values its employees and customers alike. The company prides itself on delivering a helpful and friendly shopping experience, evidenced by its promise of "a helpful smile in every aisle." This commitment to a positive customer experience is backed by a workforce that is engaged, supportive, and dedicated to excellence in retail and food service operations.
The Mia Italian Express Clerk position at Hy-Vee is a vital role within the Mia Italian Express department, which focuses on providing customers with fresh, delicious Italian foods in a friendly and efficient setting. As a Mia Italian Express Clerk, you will be responsible for taking customer orders via telephone or at the counter, ensuring accuracy and completeness of these orders, and supporting the department’s inventory needs by ordering and receiving products as required by the department manager. This role demands a high level of customer service skills, as you will be the face of the department, creating a welcoming environment for shoppers and fostering a positive company image.
In this role, you will be expected to interact with customers in a courteous and professional manner, responding promptly to queries and providing assistance ranging from locating products, to helping with heavy items, and addressing special customer requests. Additionally, you will work closely with other team members to maintain cleanliness, prepare food items such as pizza toppings and dough, and manage daily tasks that ensure the department runs smoothly and efficiently. The position requires attention to detail, especially when verifying orders and preparing food according to company standards.
Beyond customer interactions, you will handle operational duties such as running registers, maintaining inventory, and adhering to sanitation guidelines. The role also includes secondary responsibilities like preparing bakery items, pulling expired products, assisting other store departments as needed, and participating in special projects. This multifaceted position is well-suited to individuals who enjoy a fast-paced environment, working collaboratively in a team setting, and who have a genuine passion for delivering high-quality food service.
Hy-Vee values professional growth and encourages a growth mindset among its staff. The company culture emphasizes partnerships, results orientation, and a strong customer focus, all while maintaining professionalism in every aspect of work. Employment as a Mia Italian Express Clerk is categorized as non-exempt, and applicants must be at least 18 years old. The physical demands include occasional lifting of up to 25 pounds and performing various movements such as climbing, standing, and repetitive motions. The work environment involves exposure to temperature extremes, noise, dust, and cleaning chemicals, typical for a food service and retail setting.
If you are looking to be part of a respected company that values its employees and customers alike, and you possess a customer-focused attitude with the ability to perform diverse duties, the Mia Italian Express Clerk position at Hy-Vee offers a rewarding opportunity to grow and contribute to a thriving community store environment.
The Mia Italian Express Clerk position at Hy-Vee is a vital role within the Mia Italian Express department, which focuses on providing customers with fresh, delicious Italian foods in a friendly and efficient setting. As a Mia Italian Express Clerk, you will be responsible for taking customer orders via telephone or at the counter, ensuring accuracy and completeness of these orders, and supporting the department’s inventory needs by ordering and receiving products as required by the department manager. This role demands a high level of customer service skills, as you will be the face of the department, creating a welcoming environment for shoppers and fostering a positive company image.
In this role, you will be expected to interact with customers in a courteous and professional manner, responding promptly to queries and providing assistance ranging from locating products, to helping with heavy items, and addressing special customer requests. Additionally, you will work closely with other team members to maintain cleanliness, prepare food items such as pizza toppings and dough, and manage daily tasks that ensure the department runs smoothly and efficiently. The position requires attention to detail, especially when verifying orders and preparing food according to company standards.
Beyond customer interactions, you will handle operational duties such as running registers, maintaining inventory, and adhering to sanitation guidelines. The role also includes secondary responsibilities like preparing bakery items, pulling expired products, assisting other store departments as needed, and participating in special projects. This multifaceted position is well-suited to individuals who enjoy a fast-paced environment, working collaboratively in a team setting, and who have a genuine passion for delivering high-quality food service.
Hy-Vee values professional growth and encourages a growth mindset among its staff. The company culture emphasizes partnerships, results orientation, and a strong customer focus, all while maintaining professionalism in every aspect of work. Employment as a Mia Italian Express Clerk is categorized as non-exempt, and applicants must be at least 18 years old. The physical demands include occasional lifting of up to 25 pounds and performing various movements such as climbing, standing, and repetitive motions. The work environment involves exposure to temperature extremes, noise, dust, and cleaning chemicals, typical for a food service and retail setting.
If you are looking to be part of a respected company that values its employees and customers alike, and you possess a customer-focused attitude with the ability to perform diverse duties, the Mia Italian Express Clerk position at Hy-Vee offers a rewarding opportunity to grow and contribute to a thriving community store environment.
Job Requirements
- Must be at least 18 years old
- High school diploma or equivalent preferred
- Excellent communication skills
- Ability to handle physical demands such as lifting up to 25 pounds
- Reliable and punctual
- Ability to work in a fast-paced environment
- Commitment to providing outstanding customer service
Job Qualifications
- High school or equivalent experience
- Six months or less of similar or related experience
- Ability to carry out detailed but uninvolved written or verbal instructions
- Ability to do simple addition and subtraction
- Possess the ability to understand and follow verbal or demonstrated instructions
- Strong customer service skills
- Ability to work as part of a team
- Knowledge of proper sanitation procedures
Job Duties
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
- Makes an effort to learn customers’ names and to address them by name whenever possible
- Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
- Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders
- Takes customer orders at the counter
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
- Understands and practices proper sanitation procedures and ensures the work area is always clean and neat
- Reviews the status and appearance of the food for freshness
- Prepares pizza toppings (green peppers, onions, etc.)
- Orders breads from the bakery or outside
- Receives product and verifies order
- Pre bakes (partially bakes) pizza crust for the pizza case
- Ensures that an adequate supply of product is ready and on hand
- Anticipates product needs for the department on a daily basis
- Prepares, finishes, and replenishes product as necessary
- Inventories the cold case and determines what is necessary for product replacement
- Runs the department registers and receives payment, makes change, etc., where applicable
- Removes trash in a timely manner
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress
- Adheres to company policies and individual store guidelines
- Reports to work when scheduled and on time
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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