Job Overview
Employment Type
Full-time
Compensation
Salary
Range $79,700.00 - $138,800.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training opportunities
flexible schedule
Job Description
The hiring establishment is a dynamic company specializing in vacation ownership, commonly known as timeshare sales and management. This company operates within the hospitality and real estate sectors, focusing on providing clients with exceptional vacation ownership opportunities. As a leader in the vacation ownership industry, the company is dedicated to delivering outstanding customer experiences from the initial sales process through ownership and beyond. Their commitment to quality service and client satisfaction has earned them a respected position in the market.
They are currently seeking a Quality Assurance Manager to join their sales team. This role is vital for ensuring the closing phase of sales is handled with precision and care, solidifying new owners' confidence and satisfaction with their purchase. The Quality Assurance Manager serves as a key link between sales completion and client onboarding, ensuring all necessary documentation is accurate, complete, and clearly understood by the new owners. This position demands a strong-minded individual who can thrive in a customer service and administrative environment.
The Quality Assurance Manager reviews sales contracts, verifies paperwork, ensures all documents are properly signed and notarized, and provides explanations to new owners about their purchase details. This role is not only about paperwork but also about fostering trust and comfort for new and existing owners, answering their questions, and assisting with reservations where necessary. The role also involves supporting the Vacation Counselors and Executive Consultants by ensuring follow-up efforts are made and maintaining a high standard of customer service throughout the resort.
Furthermore, the Quality Assurance Manager is responsible for administrative tasks within the Quality Assurance Management department, including onboarding and training new team members, managing supplies and inventories, and staying updated with legal document changes to ensure the department always uses the latest information. Participation in conference calls to enhance department efficiency is also part of this role.
Candidates for this position should have experience in hospitality or guest services, excellent communication skills, project management abilities, and be computer proficient. The ability to obtain a notary license is required, and flexibility in work scheduling, including weekends and holidays, is essential. Preferred qualifications include a bachelor's degree in Hospitality Management or Business Administration, vacation ownership experience, and existing notary licensure.
As a member of the company's sales team, the Quality Assurance Manager contributes to extraordinary customer relationships and experiences. The company values diversity and is an equal opportunity employer, committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process and employment. This position offers an exciting opportunity for those who are passionate about customer service, quality assurance, and hospitality, providing a fulfilling career path within the vacation ownership industry.
They are currently seeking a Quality Assurance Manager to join their sales team. This role is vital for ensuring the closing phase of sales is handled with precision and care, solidifying new owners' confidence and satisfaction with their purchase. The Quality Assurance Manager serves as a key link between sales completion and client onboarding, ensuring all necessary documentation is accurate, complete, and clearly understood by the new owners. This position demands a strong-minded individual who can thrive in a customer service and administrative environment.
The Quality Assurance Manager reviews sales contracts, verifies paperwork, ensures all documents are properly signed and notarized, and provides explanations to new owners about their purchase details. This role is not only about paperwork but also about fostering trust and comfort for new and existing owners, answering their questions, and assisting with reservations where necessary. The role also involves supporting the Vacation Counselors and Executive Consultants by ensuring follow-up efforts are made and maintaining a high standard of customer service throughout the resort.
Furthermore, the Quality Assurance Manager is responsible for administrative tasks within the Quality Assurance Management department, including onboarding and training new team members, managing supplies and inventories, and staying updated with legal document changes to ensure the department always uses the latest information. Participation in conference calls to enhance department efficiency is also part of this role.
Candidates for this position should have experience in hospitality or guest services, excellent communication skills, project management abilities, and be computer proficient. The ability to obtain a notary license is required, and flexibility in work scheduling, including weekends and holidays, is essential. Preferred qualifications include a bachelor's degree in Hospitality Management or Business Administration, vacation ownership experience, and existing notary licensure.
As a member of the company's sales team, the Quality Assurance Manager contributes to extraordinary customer relationships and experiences. The company values diversity and is an equal opportunity employer, committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process and employment. This position offers an exciting opportunity for those who are passionate about customer service, quality assurance, and hospitality, providing a fulfilling career path within the vacation ownership industry.
Job Requirements
- High school diploma or GED
- At least 2 years of hospitality or guest service experience
- Excellent communication skills both verbal and written with a positive demeanor
- Project management and problem-solving skills
- Computer savvy with experience using Microsoft Office Suite
- Ability to acquire notary license
- Able to work a flexible schedule including weekends and holidays
- Must maintain professional demeanor on duty or on property
Job Qualifications
- High school diploma or GED
- At least 2 years of hospitality or guest service experience
- Excellent communication skills both verbal and written with a positive demeanor
- Project management and problem-solving skills
- Computer savvy with experience using Microsoft Office Suite
- Ability to acquire notary license
- Preferred bachelor's degree in Hospitality Management, Business Administration, or related experience
- Preferred vacation ownership experience
- Preferred 2+ years experience in Quality Assurance Management or as a Verification Loan Officer
- Preferred existing notary licensure
Job Duties
- Assisting with closing as a customer decides to purchase the vacation ownership product
- Solidifying new owner's sale by total contract review
- Reviewing paperwork thoroughly
- Ensuring accurate signatures, notary, and execution of purchase documents
- Helping new owner understand the purchase
- Assisting owners purchasing and answering questions or cancellations
- Ensuring Vacation Counselors and Executive Consultants conduct follow-up efforts with owners
- Explaining and ensuring new owner understands the documents
- Assisting with administrative duties of the Quality Assurance Management department
- Maintaining a high standard of customer service throughout the resort
- Providing positive service to new owners prior to activation
- Providing positive service to all owners who call after activation
- Driving execution of processes
- Ensuring new and current owners understand documents and ownership
- Helping owners feel comfortable about their purchase and booking soft reservations
- Answering owner questions or finding answers and directing appropriately
- Assisting in training new Quality Assurance Managers
- Managing supply and inventory to complete daily tasks
- Reviewing document change bulletins from legal or Club information and updating materials
- Being available for calls and participating in conference calls to improve efficiency
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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