Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $70,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Highly competitive wages
Travel Discounts
Health Insurance
Dental Insurance
Paid Time Off
Learning and Development Programs
wellness programs
Job Description
NH Collection Madison Avenue is a distinguished hotel located just minutes from Grand Central Terminal in the vibrant Murray Hill neighborhood of New York City. This informal yet upscale hotel offers guests easy access to iconic landmarks such as the Empire State Building, only an 8-minute walk away, and Times Square, a short 13-minute stroll. The hotel combines the charm of its prime location with an attentive and professional hospitality team, striving to provide exceptional guest experiences that reflect the high standards of the NH Collection brand and Crescent Hotels & Resorts. Crescent Hotels & Resorts is renowned for its... Show More
Job Requirements
- Must be able to lift up to 20 pounds
- flexible availability including weekends and holidays
- capability to work various shifts including days and evenings
- physical stamina for housekeeping duties
- excellent interpersonal skills
- reliable and punctual
- commitment to guest satisfaction and service quality
- ability to follow safety and sanitation protocols
Job Qualifications
- High school diploma or equivalent
- previous experience in housekeeping or hospitality operations
- strong communication skills
- leadership experience or capability
- excellent organizational skills
- ability to manage multiple tasks efficiently
- knowledge of safety and sanitation standards
- proficiency in inventory management
- ability to supervise and motivate team members
Job Duties
- Consistently offer professional, friendly, and engaging service
- handle all calls for the housekeeping department and ensure all messages, information and requests are logged and communicated promptly
- process requests and delegate work assignments in a timely manner and follow up with guests to ensure satisfaction
- communicate operational concerns to the leadership team and address day-to-day issues proactively
- coordinate all housekeeping employees and activities including office opening and closing, daily room assignments, and inspection of rooms
- maintain complete knowledge of housekeeping services, hotel areas, and hours of operation
- keep updated inventory of linen and housekeeping supplies and order as needed
- generate operational reports for department coordination
- assist in maintaining clean and organized work and public areas
- follow safety and sanitation policies
- perform other duties such as cleaning unexpected spills and executing special guest requests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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