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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
Sage bonus plan
Unlimited paid time off
Medical insurance
Dental Insurance
Vision Insurance
401(k) program with employer matching
Health savings account
Flexible spending account
basic life insurance
accidental death and dismemberment insurance
Company-paid short-term disability
Paid fmla leave
Employee assistance program
Employee Referral Bonus
hotel discounts
Restaurant Discounts
Job Description
The Stanley Hotel is one of the most unique and recognizable hotels in the United States, famous for its rich history, stunning architecture, and exceptional guest experiences. Located in a picturesque setting, the hotel attracts guests from around the world who seek a distinctive stay that goes beyond just accommodation. The Stanley Hotel is not only a landmark but also a symbol of top-tier hospitality, providing memorable moments for every visitor through impeccable service and atmospheric charm. As a historic hotel, it combines classic elegance with modern amenities, thus ensuring every guest feels comfortable, valued, and fully immersed in the... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work
- Working knowledge of guest services and hotel policies or operations
- High school graduate level mathematical aptitude
- Knowledge of standard cash handling procedures and computerized cash register systems
Job Qualifications
- High school diploma or equivalent
- Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work
- Working knowledge of guest services and hotel policies or operations
- High school graduate level mathematical aptitude
- Knowledge of standard cash handling procedures and computerized cash register systems
Job Duties
- Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner
- Ensure the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures
- Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy
- Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate
- Coordinate guest service efforts including group arrivals and departures, and guest transportation to maximize the guest experience
- Coordinate activities and foster good relations with valet and taxi services
- Provide information and assist staff in recommending area restaurants, theaters, community events, and activities to ensure optimum guest satisfaction
- Follow-up on any guest complaints or problems in a timely and professional fashion to ensure a quality guest experience
- Implement emergency training and procedures for the protection of guests, staff, and assets
- Ensure all Front Desk Associate duties are completed daily
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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