Mgr, Catering Sales- InterContinental Mark Hopkins

San Francisco, CA, USA|

Job Overview

Compensation

Hourly

Range $35.00 - $37.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Paid holidays

Job Description

IHG (InterContinental Hotels Group) is a globally recognized leader in the hospitality industry, known for operating some of the world’s most prestigious luxury hotel brands, including the renowned InterContinental. IHG prides itself on delivering unparalleled guest experiences by combining international expertise with deep local insights. The company values individuals who are passionate, dedicated, and committed to putting guests at the heart of everything they do. With a presence spanning over 100 countries, IHG is celebrated for its commitment to excellence, innovation, and sustainability in hospitality. The InterContinental Mark Hopkins San Francisco, a premier location within IHG’s portfolio, stands as an iconic landmark on Nob Hill. Established in 1926, the hotel offers a unique blend of classic elegance and modern luxury, boasting 383 beautifully appointed rooms, 33 suites, two grand ballrooms, and 17 versatile meeting rooms. Guests enjoy amenities such as the Nob Hill Club and the famous Top of the Mark sky lounge, which provides stunning panoramic views of San Francisco. This hotel embodies the spirit of luxury travel and personalized service that defines the InterContinental brand.

The Catering Sales Manager role at the InterContinental Mark Hopkins San Francisco is a critical position focused on driving revenue growth through strategic sales initiatives. This full-time role involves building and maintaining a diverse client base that includes corporate, social, association, and group business segments. The manager will be responsible for proactively identifying new business opportunities, preparing tailored proposals, negotiating contracts, and ensuring the flawless execution of all catering events. Working closely with various hotel departments, this position ensures that each event meets the highest standards of quality and guest satisfaction. The role requires excellent communication and organizational skills to coordinate with the banquet team on menu planning, event logistics, décor, and setup. Hosting site tours and representing the hotel at industry events also form a significant part of the job. The Catering Sales Manager serves as the primary point of contact for clients during events, ensuring a seamless experience from initial inquiry to post-event follow-up. Strategic planning and forecasting responsibilities are also key to successfully maximizing hotel profitability. This position offers an exciting opportunity to contribute to a world-class luxury hotel brand while advancing a career in hospitality sales management. Salary for this position varies based on education, experience, location, and other factors, with competitive compensation reflecting industry standards and individual performance.

Job Requirements

Bachelor's degree or equivalent experience
minimum of 3 years in catering sales or related hospitality sales role
demonstrated success in achieving sales targets
excellent negotiation skills
strong customer service orientation
ability to manage multiple projects simultaneously
proficiency with CRM software and Microsoft Office
willingness to work flexible hours including evenings and weekends
ability to stand for extended periods and conduct property tours

Job Qualifications

Bachelor’s degree in hospitality, business, marketing, or related field preferred
proven experience in catering sales or event management
strong negotiation and contract management skills
excellent communication and interpersonal abilities
proficiency in CRM and sales management software
ability to work collaboratively across departments
strong organizational and multitasking skills
passion for luxury hospitality and client satisfaction

Job Duties

Develop and grow a diverse client base including corporate, social, associations, and group business through proactive sales efforts
respond to inquiries promptly and prepare customized proposals
negotiate catering contracts, meeting space, and hotel services within approved parameters
maintain detailed and up-to-date client information in CRM systems and generate monthly reports
collaborate closely with internal departments to ensure effective execution of sales agreements
guide clients through menu planning, event details, and logistics coordinating with banquet team
conduct site tours, familiarization events, and off-site presentations to showcase the property
oversee event execution including pre-event inspections
serve as the primary on-site contact during events and resolve issues in real time
monitor all phases of events to ensure adherence to timelines and standards
conduct post-event follow-up to assess satisfaction and secure repeat business
support departmental initiatives including sales action plans and strategic planning
foster a collaborative, team-oriented environment