Meritage Pool - Attendant

Napa, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible scheduling

Professional Development

Job Description

The hiring establishment is a renowned hospitality company that operates premium resort-style outdoor environments, specializing in providing exceptional guest experiences through meticulously maintained recreational amenities and attentive service. This company is committed to cultivating a welcoming atmosphere where guests can relax and enjoy luxurious poolside settings combined with high-quality food and beverage offerings. Recognized for its dedication to professionalism and guest satisfaction, the company ensures safety, cleanliness, and quality service at every touchpoint to enhance leisure experiences in sun-soaked, outdoor environments.

The role of Pool Attendant is designed to be a guest-centric position responsible for creating a positive and memorable atmosphere around the poolside and recreational spaces. This position requires a proactive individual who is attentive and capable of managing multiple responsibilities ranging from guest assistance and amenity provision to maintaining cleanliness and safety in the pool areas. The Pool Attendant will welcome guests warmly, guide them through available amenities such as lounge chairs, cabanas, and daybeds, and ensure that the pool environment is well-stocked and inviting at all times. They will also support food and beverage service by delivering items promptly to guests and working closely with other hospitality team members to ensure seamless service.

This position offers dynamic work in an enjoyable outdoor setting alongside a hospitality team committed to excellence. The Pool Attendant will play a crucial role in anticipating guest needs, swiftly resolving issues, and promoting safety and cleanliness standards. The role requires flexibility in scheduling, as employees must be able to work weekends, holidays, and varied weather conditions while maintaining a professional appearance and attitude. The position demands physical endurance to stand and walk for prolonged periods, perform regular lifting, bending, and the handling of poolside equipment and supplies.

By fostering a guest-focused approach combined with rigorous adherence to safety protocols and sanitation standards, the Pool Attendant enhances guest satisfaction, creating a positive impression that supports the company’s reputation for outstanding hospitality service. This role is ideal for individuals with prior experience in hospitality or recreation environments who enjoy engaging with guests and contributing to a vibrant and well-managed outdoor leisure space. The company provides opportunities for growth, emphasizing teamwork, communication, and professional development in a supportive work culture. Overall, the Pool Attendant position integrates service excellence with operational efficiency to deliver the welcoming and safe environment that guests expect from an upscale resort.

Job Requirements

Ability to work flexible schedules, including weekends and holidays
Ability to work outdoors for extended periods in varying weather conditions
Must maintain professional appearance and grooming standards
Food handler’s card and/or responsible beverage service certification may be required or ability to obtain within 30 days
Prolonged standing and walking in indoor and outdoor environments
Frequent lifting, pushing, and pulling up to 50 lbs occasionally
Reaching, bending, stooping, and crouching regularly
Exposure to sun, heat, humidity, and varying weather conditions
Working on wet, slippery surfaces around pool areas
Exposure to noise, cleaning chemicals, and moving equipment

Job Qualifications

Previous experience in a pool, recreation, or hospitality environment preferred
Strong guest service and interpersonal skills
Ability to communicate effectively and maintain a professional, positive attitude
Ability to handle multiple tasks in a fast-paced, outdoor environment
Basic math and problem-solving skills
Ability to follow instructions and safety procedures

Job Duties

Greet guests warmly upon arrival and provide orientation to pool and recreation areas
Assist guests with lounge chairs, umbrellas, cabanas, daybeds, towels, and other amenities
Anticipate guest needs and provide prompt, courteous service while maintaining a professional demeanor
Answer general questions about the property, amenities, and services
Maintain cleanliness of pool decks, lounge areas, cabanas, and equipment
Clean, sanitize, and reset chairs, tables, and equipment between guest use
Stock towels, linens, and amenities throughout the pool and service areas
Maintain organized and clean storage and linen areas
Dispose of trash and used linens in accordance with company procedures
Deliver food and beverages to guests in a timely and professional manner
Ensure all items meet presentation standards and guest specifications
Work collaboratively with pool servers and kitchen staff to support efficient service
Follow all company safety policies and procedures, including use of PPE when required
Maintain awareness of pool safety and promptly report hazards or unsafe conditions
Ensure compliance with health, sanitation, and hAZMAT standards
Report maintenance issues, accidents, or safety concerns immediately
Address guest concerns promptly within scope of authority
escalate when necessary
Report unusual incidents, missing items, or disruptive behavior to management or security
Maintain reliable and punctual attendance in accordance with scheduling requirements
Retrieve, stock, and organize pool and recreation supplies
Clean assigned areas, including corridors and service spaces
Support team members and assist with additional duties as assigned