Mercy Retirement and Care Center - Receptionist (Skilled Nursing)
Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $24.00 - $26.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Job Description
Mercy Retirement and Care Center, located in Oakland, CA, stands as a beacon of compassionate senior care with a legacy spanning more than 150 years. Nestled within a lush campus setting, Mercy Retirement and Care Center offers a comprehensive range of services including assisted living, memory care, skilled nursing, and rehabilitation. The center is dedicated to providing exceptional, person-centered care that significantly enhances the quality of life for its residents. With a rich history rooted in respect, integrity, and dedication, Mercy has cultivated a Culture of Excellence that prioritizes the well-being of both its residents and team members. This environment fosters collaboration, support, and innovation, driving compassionate care and community engagement.
The role of Receptionist/Concierge at Mercy Retirement and Care Center is crucial in welcoming residents, team members, visitors, and the public with warmth and professionalism. This position acts as the frontline communicator by managing incoming calls, scheduling appointments, and handling various administrative duties. The Receptionist/Concierge is instrumental in providing exceptional customer service and supporting internal teams, including assisting the Marketing Director with admissions and room preparations. The role requires maintaining the flow of communication and ensuring the orderly distribution of packages, mail, and office supplies. This position offers a meaningful opportunity to contribute to a caring community while facilitating the smooth operations of the facility. The shift pays between $24 to $26 an hour, depending on experience, reflecting the value placed on the role within the organization. This opportunity is ideal for individuals who thrive in a collaborative, service-oriented environment and seek to make a positive impact in the lives of older adults.
The role of Receptionist/Concierge at Mercy Retirement and Care Center is crucial in welcoming residents, team members, visitors, and the public with warmth and professionalism. This position acts as the frontline communicator by managing incoming calls, scheduling appointments, and handling various administrative duties. The Receptionist/Concierge is instrumental in providing exceptional customer service and supporting internal teams, including assisting the Marketing Director with admissions and room preparations. The role requires maintaining the flow of communication and ensuring the orderly distribution of packages, mail, and office supplies. This position offers a meaningful opportunity to contribute to a caring community while facilitating the smooth operations of the facility. The shift pays between $24 to $26 an hour, depending on experience, reflecting the value placed on the role within the organization. This opportunity is ideal for individuals who thrive in a collaborative, service-oriented environment and seek to make a positive impact in the lives of older adults.
Job Requirements
- High school diploma or equivalent education
- at least one year of experience in concierge or similar role preferred
- familiarity with Microsoft Office Suite and Adobe Acrobat and/or Adobe Reader
- current first aid/CPR certification may be required
- demonstrated written and verbal communication skills
- completion of background check and drug screening
- pre-employment screenings may include physical, TB test, and fingerprinting per state/local guidelines
Job Qualifications
- High school diploma or equivalent education, training and experience
- at least one year of previous experience in a concierge or similar role preferred
- familiarity with Microsoft Office Suite and Adobe Acrobat and/or Adobe Reader
- demonstrated written and verbal communication skills
- current first aid/CPR certification may be required per state/local guidelines
Job Duties
- Assists with greeting residents, team members, appropriate parties, and the public
- takes calls, schedule meetings and appointments, and other front desk duties as assigned
- provides exceptional customer service to our team
- performs general administrative tasks (taking messages, routing calls, taking memos/notes)
- assist the Marketing Director with inputting admissions, screening and room preparations
- distributes packages, mail, and other deliveries
- maintains office supplies, order new inventory as needed
- performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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