Merchandising Service Manager

Lowe's Companies, Inc. is a prominent FORTUNE 100 home improvement company that proudly serves millions of customers weekly across the United States and Canada. With fiscal year 2025 sales exceeding $86 billion, Lowe's operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers, supported by a dedicated workforce of approximately 300,000 associates. Headquartered in Mooresville, North Carolina, Lowe's is deeply committed to community welfare through initiatives focused on safe and affordable housing, enhancing community spaces, fostering the next generation of skilled trade professionals, and providing disaster relief support. The company emphasizes an inclusive and diverse work environment, upholding equal employment opportunity for all associates without discrimination on any protected characteristic. To learn more about Lowe's and its benefits, visit Lowes.com.

This role is centered around leading and managing the Merchandising Service team within Lowe's retail environment. The position involves scheduling and resource management to ensure efficient project execution aligned with the overall Merchandising Service strategy. The successful candidate will guide Merchandising Service Associates by setting project priorities, managing schedules, and ensuring the availability of necessary materials and supplies. Responsibilities include delivering onboarding, training, and continuous coaching, along with mentoring associates to enhance their performance and professional growth. This role requires creating tailored development plans based on individual strengths and areas for improvement, conducting performance coaching, and managing disciplinary actions in partnership with Human Resources.

Financial oversight is a key element of this position, including managing project budgets, travel expenses, display and fixture costs, and weekly payroll. The leader will proactively identify and resolve project or store-level issues by leveraging available resources and communicate updates and feedback effectively across store, field leadership, and corporate teams. Working closely with cross-functional teams, especially Field Project Managers, is essential to support large third-party labor projects when necessary.

Additionally, the role emphasizes customer service excellence, requiring the leader to foster a SMART customer service culture compliant with Lowe's policies and procedures. This includes actively assisting customers, demonstrating product knowledge, ensuring courteous communication, and supporting teams that directly engage with customers. The position also entails leadership in operational tasks such as managing merchandise stocking, pricing updates, signage accuracy, display setups, and compliance with merchandising and safety standards.

Maintaining a clean and safe work environment is paramount, with responsibilities encompassing loss prevention, safety audits, hazard identification, and adherence to safety protocols relevant to the role. The leader will also oversee proper handling of damaged products, buyback items, and store equipment operation necessary for merchandising functions. The successful candidate will lead teams ranging from 11 to 21 people and have the ability to collaborate effectively at multiple organizational levels within the company. Overall, this position demands strong leadership, organizational acumen, customer service orientation, and operational expertise to drive successful merchandising service outcomes at Lowe's.