Merchandiser / Driver

Total Wine & More is a leading retailer specializing in a wide range of alcoholic beverages including wine, spirits, and beer. Renowned for its extensive product selection and exceptional customer service, Total Wine & More is dedicated to providing an enjoyable and knowledgeable shopping experience for its customers. As a company, it emphasizes a strong commitment to its employees by offering comprehensive benefits and career development opportunities. Total Wine & More operates as a regular employment establishment with competitive pay, focusing on inclusivity and equal opportunity for all applicants. The pay range for the role is between $14.84 and $20.78 per hour, reflecting the company’s dedication to fair compensation based on market location, experience, and skills.

The Store Team Member position at Total Wine & More is essential for maintaining the brand’s reputation through excellent customer engagement and operational support. This role, often referred to internally as Merchandiser, involves a variety of responsibilities that contribute directly to store success and customer satisfaction. The role demands versatility, as team members may alternate between merchandising, sales, front-end, and other duties depending on business needs. As part of the team, individuals are expected to maximize product inventory by managing freight, organizing stock, placing signage, and creating attractive product displays and end caps. Additionally, team members support the digital business side by fulfilling online orders and assisting with in-store, curbside pickup, and delivery services, which may include driving responsibilities if assigned.

Customer service is a pivotal aspect of this role; team members are encouraged to build personalized relationships with customers by greeting them warmly, sharing product knowledge, and guiding them through the store’s extensive product offerings. To bolster this knowledge, team members participate in specialized training focusing on wines, spirits, and beers to provide expert recommendations and enhance the shopping experience. Awareness of current advertisements, promotions, and loyalty programs is also vital to inform customers and promote sales.

Safety and compliance are priorities within the role. Employees are responsible for maintaining cleanliness and safety standards across the store and ensuring adherence to all laws and regulations concerning the sale of alcohol. This includes creating and sustaining a safe and compliant environment for both customers and staff. The position may include cross-functional duties and other responsibilities as assigned, offering a dynamic and diverse workday.

Physically, the role demands stamina and the ability to handle physical tasks such as lifting 50 pounds repeatedly, climbing ladders, walking, bending, and standing for extended periods. Team members must be 21 years or older and capable of working a flexible schedule, including evenings and weekends, to meet business requirements. Total Wine & More values its team members highly and supports their well-being through its Total Rewards program, offering a variety of benefits such as paid time off, health care plans, store discounts, and career development opportunities.

Overall, the Store Team Member role at Total Wine & More is a multifaceted position that blends customer interaction, inventory management, compliance, and operational support, making it ideal for individuals seeking a dynamic and rewarding retail environment with growth potential and comprehensive employee benefits.