Merchandise Associate

Homesense is a prominent retail brand operating within the TJX Companies family, a Fortune 100 company recognized as the world's leading off-price retailer. TJX Companies profoundly values diversity, collaboration, and employee development, offering a dynamic and vibrant work environment across its vast network, including four global Home Offices, Distribution Centers, and Retail Stores. Homesense itself specializes in providing high-quality home fashions and décor at attractive prices, enriching customers' lives with unique and stylish products. This retail environment thrives on fostering customer satisfaction, operational excellence, and community spirit, making it an exciting and rewarding place to build a retail career.

This particular position at Homesense, located at the USA Homesense Store 0032 in Rochester, NY, is a pivotal retail role focused on delivering an exceptional customer experience. The role is designed for individuals passionate about engaging with customers, embodying the company’s customer experience principles, and maintaining a well-organized and inviting store environment. Employees are expected to follow all operational, merchandise, and loss prevention standards rigorously, ensuring smooth and efficient store operations. Flexibility is encouraged, and individuals may be cross-trained to support various areas within the store, facilitating a dynamic workday that aligns with business needs.

As a key member of the Homesense retail team, you will demonstrate best practices in customer service, promoting a positive store culture grounded in honesty, integrity, and respect. The role involves accurately processing sales transactions, promoting loyalty programs, and maintaining merchandising standards that reflect Homesense’s commitment to quality and style. You will also play an active part in maintaining store cleanliness and organization, participating in store recovery processes, and supporting safety and shrink reduction programs.

The working environment emphasizes teamwork, constructive feedback, and continuous improvement. Those working in this role not only help customers find value and style but also contribute to the broader operational and cultural standards that define Homesense. This position offers a starting pay ranging from $15.50 to $16.00 per hour, determined by factors including relevant skills, experience, and qualifications. Employees benefit from a comprehensive array of perks, including associate discounts, retirement savings plans, various insurance options, and paid leave policies. Homesense and TJX are committed to equal opportunity employment and provide reasonable accommodations to qualified individuals with disabilities, fostering an inclusive and supportive workplace for all.

Overall, working as part of the Homesense team means joining a community dedicated to quality customer service, personal growth, and operational excellence within the supportive context of the larger TJX Companies network.