Merchandise Associate

Homesense is part of TJX Companies, a Fortune 100 company and the world’s leading off-price retailer with a vast and vibrant presence through its global Home Offices, Distribution Centers, and Retail Stores which include well-known brands such as TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx. At TJX Companies, the work culture fosters diversity, collaboration, and personal development, offering numerous opportunities for growth, exploration, and achievement throughout your career journey. The company is deeply committed to providing an inclusive and supportive environment where every team member is valued, and their contributions help shape the shopping experience of countless customers around the world. Working at Homesense means joining a dynamic team that prioritizes customer satisfaction, operational excellence, and continuous improvement in a fast-paced retail environment.

The role available at Homesense Store 0032 in Rochester, NY, is centered on offering a highly satisfying customer experience by engaging and interacting with every customer who walks into the store. This position is crucial to embodying the customer experience principles and ensuring that the store environment is clean, organized, and welcoming. As part of this role, the incumbent adheres strictly to all operational, merchandise, and loss prevention standards and may be cross-trained to assist in various store areas to support the business needs effectively. The starting pay range for this position is $15.50 to $16.00 per hour, with actual pay based on skills, qualifications, and experience. This retail position offers a pathway for those who aspire to grow their career within a world-leading retail company while making a meaningful impact on customer satisfaction and store success.

As a team member in Homesense, you will act as a role model for established customer service practices, demonstrating honesty, integrity, and respect to promote a positive and welcoming store culture. Your responsibilities will include accurately processing customer transactions, promoting credit and loyalty programs, maintaining merchandising standards, and ensuring merchandise is prepared and displayed according to company policies. You will participate in store recovery efforts to maintain an inviting and orderly sales floor throughout the day and uphold safety awareness to maintain a secure shopping environment. This role calls for individuals who possess excellent customer service skills, can multitask efficiently, communicate effectively, and adapt quickly to dynamic situations. Ability to lift heavy objects with or without reasonable accommodation is also required due to the physical nature of some store duties.

Joining Homesense means becoming part of a global retail family that values your development as much as your contributions. Beyond offering competitive pay, TJX Companies provides an extensive benefits package that supports your wellbeing, career growth, and work-life balance. With a commitment to equal opportunity employment, the company welcomes applicants from all backgrounds and ensures reasonable accommodations for qualified individuals with disabilities. Whether you are new to retail or an experienced professional, this role offers a solid foundation and a chance to thrive in a rewarding and supportive environment.