Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
Life insurance
Job Description
The Houston Texans are a professional American football team based in Houston, Texas. As a member of the National Football League (NFL), the Texans are a relatively young franchise, established in 2002, yet they have quickly developed a dedicated fan base and strong community presence. The organization prides itself on a culture of excellence, characterized by a commitment to teamwork, hard work, discipline, integrity, and a winning mindset. The Texans not only focus on on-field success but also on providing exceptional experiences for their fans and members, fostering loyalty and engagement year-round.
Currently, the Houston Texans are in a season of growth and are seeking a dynamic and motivated individual to join their team as a Membership Services Manager. This is an exempt position within the Ticketing department, reporting directly to the Director of Ticket Membership Services. The Membership Services Manager plays a crucial role in aligning member service strategies with overall organizational goals to enhance fan engagement and ensure the delivery of premium membership experiences.
In this role, the Membership Services Manager will be responsible for formulating and executing retention and engagement initiatives primarily for Season Ticket Members. They will oversee gifting, member benefits, and service programs, ensuring that every aspect of membership is personalized and communicates value effectively. This includes managing member communications, engagement metrics, and collaborating with sales leadership on renewal and upsell strategies.
The successful candidate will also manage a team by hiring, coaching, and conducting performance reviews to guarantee the success and productivity of direct reports. Additionally, this role involves strategic planning and execution of member events, gameday activations, and exclusive Texans experiences throughout the year, contributing significantly to the club's community and fan engagement efforts.
A key element of the position is maintaining strong, face-to-face interactions with members, club personnel, and business partners, often requiring presence in the club offices and external locations. Candidates must demonstrate strong decision-making skills, excellent organizational capabilities, and a customer-first approach while handling confidential information with utmost professionalism. Proficiency in Microsoft Office and CRM systems is also essential for success in this role.
Educational background requires at minimum a High School Diploma, with a Bachelor’s degree preferred. The ideal candidate should bring 3 to 5 years of relevant experience in ticketing, customer service, or the sports industry, along with at least 2 years of management experience. Candidates who reside within the Houston metropolitan area will be given first consideration as part of the organization’s commitment to supporting the local community.
Joining the Houston Texans means becoming part of a culture that rewards excellence and demands a total commitment to winning, integrity, and passion in all endeavors. This role offers a unique opportunity to contribute to a professional sports organization that values character, teamwork, and the fan experience at every level.
Currently, the Houston Texans are in a season of growth and are seeking a dynamic and motivated individual to join their team as a Membership Services Manager. This is an exempt position within the Ticketing department, reporting directly to the Director of Ticket Membership Services. The Membership Services Manager plays a crucial role in aligning member service strategies with overall organizational goals to enhance fan engagement and ensure the delivery of premium membership experiences.
In this role, the Membership Services Manager will be responsible for formulating and executing retention and engagement initiatives primarily for Season Ticket Members. They will oversee gifting, member benefits, and service programs, ensuring that every aspect of membership is personalized and communicates value effectively. This includes managing member communications, engagement metrics, and collaborating with sales leadership on renewal and upsell strategies.
The successful candidate will also manage a team by hiring, coaching, and conducting performance reviews to guarantee the success and productivity of direct reports. Additionally, this role involves strategic planning and execution of member events, gameday activations, and exclusive Texans experiences throughout the year, contributing significantly to the club's community and fan engagement efforts.
A key element of the position is maintaining strong, face-to-face interactions with members, club personnel, and business partners, often requiring presence in the club offices and external locations. Candidates must demonstrate strong decision-making skills, excellent organizational capabilities, and a customer-first approach while handling confidential information with utmost professionalism. Proficiency in Microsoft Office and CRM systems is also essential for success in this role.
Educational background requires at minimum a High School Diploma, with a Bachelor’s degree preferred. The ideal candidate should bring 3 to 5 years of relevant experience in ticketing, customer service, or the sports industry, along with at least 2 years of management experience. Candidates who reside within the Houston metropolitan area will be given first consideration as part of the organization’s commitment to supporting the local community.
Joining the Houston Texans means becoming part of a culture that rewards excellence and demands a total commitment to winning, integrity, and passion in all endeavors. This role offers a unique opportunity to contribute to a professional sports organization that values character, teamwork, and the fan experience at every level.
Job Requirements
- Bachelor’s degree preferred
- High school diploma required
- Minimum 3-5 years of experience in ticketing, customer service, or sports industry
- Minimum 2 years of management experience
- Proficiency in Microsoft Office and CRM systems
- Strong decision-making capabilities
- Excellent organizational and time management skills
- Strong interpersonal and communication skills
- Attention to detail and ability to produce accurate, high-quality work under deadlines
- Ability to maintain confidential information
- Ability to lead and manage a team effectively
Job Qualifications
- Bachelor’s degree preferred
- High school diploma required
- Minimum 3-5 years of experience in ticketing, customer service, or sports industry
- Minimum 2 years of management experience
- Proficiency in Microsoft Office and CRM systems
- Strong interpersonal and communication skills
- Excellent organizational and time management skills
- Ability to lead and manage a team effectively
- Attention to detail and ability to produce accurate, high-quality work under deadlines
- Ability to maintain confidential information and demonstrate professionalism
Job Duties
- Consult and communicate regularly with Season Ticket Members to maximize the value of their membership benefits and experiences
- Develop and lead comprehensive renewal campaigns and retention strategies for assigned accounts
- Ensure all provisions for member benefits are fulfilled including ticketing, hospitality, events, and gameday activations
- Create and implement policies and processes for internal collaboration and service excellence
- Communicate effectively with members regarding exclusive opportunities, events, and initiatives to enhance engagement
- Manage all aspects of member service elements for home games and special events including issue resolution and premium experiences
- Coordinate execution of gameday benefits such as hospitality, entertainment, and in-seat service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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