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Membership Service Associate (Front Desk Staff) - O'Fallon Park Rec Complex YMCA
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $17.00
Work Schedule
Standard Hours
Benefits
403(b) retirement savings
Retirement fund
Tuition Discount
free YMCA membership
Program discounts
Childcare discounts
Job Description
The Gateway Region YMCA is a leading nonprofit organization committed to strengthening communities through youth development, healthy living, and social responsibility. As part of the national YMCA network, the Gateway Region YMCA serves a diverse population by providing inclusive programs, educational opportunities, and access to health and wellness facilities. The YMCA is widely respected for its strong community ties, forward-thinking program initiatives, and dedication to fostering an environment where individuals and families can thrive in a safe, supportive, and welcoming space. The organization values diversity, equity, and inclusion and maintains a zero-tolerance policy regarding child abuse, exemplifying its commitment to... Show More
Job Requirements
- High school diploma and or GED required
- excellent interpersonal and problem solving skills
- ability to relate effectively to diverse groups of people from all social and economic segments of the community
- previous customer service, sales or related experience
- basic knowledge of computers
Job Qualifications
- High school diploma or GED
- excellent interpersonal and problem solving skills
- ability to relate effectively to diverse groups of people from all social and economic segments of the community
- previous customer service, sales or related experience
- basic knowledge of computers
Job Duties
- Partner with the branch management team to implement membership policies and standard operating procedures
- enter membership and program registration data into HRIS operating system
- greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch
- process all HRIS operating system transactions with accuracy and perform daily close out and drawer count
- participate and recruit participants for member challenges also known as member visit drivers
- suggest procedures or standards to improve efficiency and productivity at the Welcome Center
- ensure established processes for touring and following up with membership inquiries are followed
- assist with the attainment of membership department strategic plan goals
- provide feedback and offer solutions regarding gaps in service and/or member concerns
- work continually towards self-development to stay current on customer service, sales, and Leader procedures and practices
- respond to member and guest inquiries and problem solve via phone or in person using Listen First skills
- effectively handle conflict and member complaints, with the support of the center Membership Director
- perform all other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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