Membership Service Associate (Front Desk Staff) - O'Fallon Park Rec Complex YMCA

The Gateway Region YMCA is a leading nonprofit organization committed to strengthening communities through youth development, healthy living, and social responsibility. As part of the national YMCA network, the Gateway Region YMCA serves a diverse population by providing inclusive programs, educational opportunities, and access to health and wellness facilities. The YMCA is widely respected for its strong community ties, forward-thinking program initiatives, and dedication to fostering an environment where individuals and families can thrive in a safe, supportive, and welcoming space. The organization values diversity, equity, and inclusion and maintains a zero-tolerance policy regarding child abuse, exemplifying its commitment to safety and respect for all members and participants.

This position, based at the Welcome Center of the Gateway Region YMCA, plays a crucial role in supporting the membership and program registration aspects of the branch. Working closely with branch management, the incumbent helps implement membership policies and procedures (SOPs) and utilizes systems designed to meet branch membership, program, and marketing objectives. The role requires accuracy in data entry and operational tasks related to the Human Resource Information System (HRIS), ensuring all transactions are processed correctly with proper daily close-out and drawer counts. Engaging warmly and professionally with members, guests, and program participants is essential, including verifying identities in the Raptor system before access to facilities is granted.

Moreover, the position involves active participation in member engagement initiatives, such as recruiting participants for member challenges to boost visits. The individual is encouraged to suggest process improvements aimed at increasing efficiency and productivity at the Welcome Center. Duties extend to assisting with membership tours, following up on membership inquiries, and supporting strategic goals within the membership department. This role also entails handling member and guest inquiries both in-person and via phone, using a Listen First approach to customer service to effectively address concerns and resolve conflicts with the backing of the Membership Director.

Continuous self-development in customer service, sales, and leadership practices forms an integral part of this role. The Gateway Region YMCA offers an employment opportunity emphasizing diversity and equality, making it a welcoming place for professionals seeking to contribute positively to their communities. This position requires a high school diploma or GED and values excellent interpersonal and problem-solving skills. Candidates should have the ability to relate to diverse populations from all social and economic backgrounds and experience in customer service, sales, or related fields. Basic computer skills are necessary to manage data and facilitate smooth daily operations.

The Gateway Region YMCA provides a comprehensive compensation package when applicable, including a 403(b) retirement savings plan, a retirement fund contribution of 12 percent per pay period after meeting service hour requirements, and attractive tuition discounts at Missouri Baptist University. Employees also benefit from a free individual YMCA nationwide membership and discounts on YMCA programs and childcare. This combination of meaningful work, professional support, and benefits makes this role an excellent opportunity for those passionate about community service and membership engagement.