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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
Delano is a distinguished name in luxury hospitality, renowned for its sophisticated elegance and unparalleled experiences. Honoring a celebrated legacy while shaping a bold new global chapter, Delano has established itself as a premier destination for discerning travelers and members who seek a refined and exclusive lifestyle. With locations that nurture a spirit of community, Delano welcomes the world’s most curious, creative, and well-traveled individuals. This prestigious private club and hospitality brand focuses on delivering exceptional service that blends luxury with cultural relevance, offering a seamless and personal experience in every interaction.
The Membership Relations Manager at Delano Member... Show More
The Membership Relations Manager at Delano Member... Show More
Job Requirements
- Prior experience in hospitality, luxury retail, private clubs, guest relations, concierge services, or a comparable member-facing environment
- Exceptional interpersonal and communication skills
- Highly organized with excellent attention to detail
- Ability to maintain discretion, confidentiality, and professionalism
- Comfortable working in a fast-paced environment
- Strong problem-solving skills
- Tech-savvy and familiar with CRM systems
- Ability to stand or walk for extended periods
- Ability to lift and carry objects
- Neat, clean and well-groomed appearance
Job Qualifications
- Prior experience in hospitality, luxury retail, private clubs, guest relations, concierge services, or a comparable member-facing environment
- Exceptional interpersonal and communication skills, with a natural ability to build rapport quickly
- Warm, welcoming presence combined with strong emotional intelligence and situational awareness
- Highly organized with excellent attention to detail and the ability to manage multiple priorities simultaneously
- Comfortable working in a fast-paced, evolving environment with shifting member needs
- Ability to maintain discretion, confidentiality, and professionalism in all interactions
- Strong problem-solving skills with the ability to anticipate needs and act proactively
- Tech-savvy and comfortable using CRM systems, email platforms
- Experience in luxury hospitality, lifestyle brands, or private membership clubs
- Fluency in additional languages preferred
- Knowledge of the Miami hospitality, culture, and wellness landscape preferred
- Familiarity with high-net-worth clientele expectations, etiquette, and service standards preferred
- A proactive, collaborative mindset with a passion for hospitality and member engagement
- Ability to address member concerns promptly to maintain satisfaction
- Ability to maintain compliance with industry standards and brand guidelines
- Ability to stand or walk for extended periods
- Ability to lift and carry objects as necessary
- All team members must maintain a neat, clean and well-groomed appearance
- Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor
Job Duties
- Serve as a key in-person touchpoint for members, offering warm recognition, intuitive assistance, and high-touch support across all communication channels
- Build genuine relationships by learning member preferences and visit patterns to enhance their overall experience
- Coordinate member needs and special requests with internal departments to ensure seamless service throughout the property
- Conduct personalized orientations and tours for newly approved members
- Prepare and deliver welcome amenities and curated touches for new members
- Share relevant updates on programming, events, and on-property opportunities during member interactions
- Support member events through setup, guest flow, check-in assistance, onsite hosting, and post-event feedback collection
- Enter and maintain member preferences, interaction notes, and event details in the CRM to support personalization
- Track member event participation and engagement trends to support informed decision making
- Facilitate reciprocal club arrangements, managing both inbound partner club visits and outbound requests from Delano members
- Embody the Delano aesthetic and service philosophy through polished presentation, conduct, and communication
- Monitor member areas discreetly to ensure etiquette, community standards, and club rules are upheld
- Provide lateral support across the membership team as needed in the spirit of exceptional hospitality
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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